The location was far from the train station and traffic going down to the town was very slow. There is only one main road down the mountain and traffic was often stand still, so bus rides were very long. I recommend visiting when it is not a national holiday or taking the first bus of the morning. I also wish there was a humidifier in the bedroom.

A cozy traditional ryokan with very comfortable futon. You have to get the breakfast and dinner sets - the food was incredible! We enjoyed wearing the yukata and relaxing in the onsen. The staff is very kind, the private onsen is beautiful, and the gift shop has many interesting items! We enjoyed walking around the area and exploring. This is definitely a place where you can relax and enjoy yourselves and your company. It is not fancy, but very quaint and homey.

Stayed in February 2024

Dinner wasn’t exactly to our tastes but it was still a nice experience

The room, private onsen, and breakfast were all lovely

Stayed in March 2024

A bit far from points of interest, but bus stop is just by the hotel so very easy to commute

We stayed one night with dinner and breakfast which were amazing. Booked private onsen and did not regret my 45 mins of peace. They give summer kimono for ur stay

Stayed in March 2024

No complaints or concerns. There was no shower or tub in the room but it was not needed as people wash in the onsen prep cubicles before entering the onsen.

I was totally amazed at the kaiseki dinner. It was definitely worth it and actually made my trip. The presentation, the wide variety of hot and cold items, the quality of the food and the taste was all top notch. I especially appreciated the friendliness of the staff and willingness to share their culture with us tourists. The onsen experience was super. I learned that we are supposed to wash, then bathe in the onsen and then go to dinner or breakfast wearing the socks , sandals and kimono provided by the hotel. Very comfortable way to end or start the day.

Stayed in March 2024

The for was exceptional. We had read the reviews about the food and were expecting great things but honestly for the price the meals are incredible. The first night we couldn’t eat all of the meal as we had a late lunch, so the next day we deliberately didn’t eat lunch so we could ensure we ate everything served at dinner. Breakfast was equally spectacular, enough to keep us going through a busy adventurous day. This was our first stop in Japan after one night in Tokyo and 2 nights at this hotel gave us the opportunity to unwind and relax before we started the next part of our holiday. Getting there is also easy, given we had never traveled in Japan before and were off the beaten track a bit. The hotel near a bus stop, so a good spot to explore the hakone region.

Stayed in March 2024

The onsen

Stayed in March 2024

A little quiet and reserved but is a health spa hotel after all.

Next to local bus stop. Great room. Lovely Onsen. Great food, both dinner and breakfast.

Stayed in March 2024

The bed a little firm, but nothing to dissuade us from staying here again!

Enjoyed the traditional accomdations with breakfast and dinner along with the private onsen.

Stayed in March 2024

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The room was spacious and luxurious with a traditional Japanese feel. The staff was really kind and helpful. We booked our stay with dinner and breakfast included and that was the best choice, both was delicious and a great experience. Both the public and private onsen experience was amazing. I would definitely book Mount View Hakone again the next time we come to Japan :)

Stayed in March 2024

Fantastic location to get around and explore Hakone. The staff were so friendly and welcoming despite my limited japanese! The onsen was perfect for relaxing in. And the room was adorable!

Stayed in March 2024

The day I visited Hakone, it was snowing so much that the buses were not running and there was no way to get to the hotel from Gora station since private cars have also troubles in such conditions and there were no taxis for all train passangers. I called them by phone and they came to pick me up in a 4x4. I will be eternally grateful to them because the experience of staying at this hotel was incredible. The staff is very attentive and friendly. Before going to the room they left me a bigger yukata, anticipating that the one in the room would be too small for meThe room was very big with all the amenities necessary and the views of the snowy mountain were beautiful. The bed was very comfortable. The public onsen is spectacular and it is very worth booking the private onsen for an hour. Probably the most relaxing hour of my life. I booked the Medaka onsen for 2,000 yen. Highly recommended. But the best of all was the traditional Japanese dinner and breakfast. They bring you a lot of different dishes so you end up trying a lot of different things. Everything was delicious!! Although the weather conditions didn't let me visit Hakone and Ashi Lake. The experience at this hotel was magnificent. Without any doubt, when I come back to Hakone I will host here again.

Stayed in February 2024

The room could use an update.

The meals were excellent and the onsen was great.

Stayed in March 2024

Nothing

Everything

Stayed in March 2024

The futon on the floor was a little challenging for me, but more comfortable than the futon I had in college for sure. The room didn't have its own shower, but did have a toilet and wash sink. Apparently, you are to use the public baths to wash. The bus ride was long and winding, but I don't think a taxi would've been better.

We booked a private onsen because I have a tattoo. It was so beautiful and peaceful, great after a day of traveling. The room was authentic Japanese with kimono and tabis socks. The multi-course dinner was worth it for the experience, so much food.

Stayed in March 2024

Private onsen is only available starting at 3 pm. I wish it was available in the morning as well.

Staff were freindly, dinner and breakfast were great, we used the private onsen and enjoyed it

Stayed in March 2024

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The food was excellent. We booked with dinner and breakfast. The amount at dinner was almost too much. Everything, as always in Japan, was presented very beautifully. The food was also very varied with fish, meat, vegetables, etc. The staff was extremely friendly and attentive. We also booked a private bath. A nice, intimate space with 2 big, ceramic tubs with a view to a small bambooed area. The public bath area was also great with an outdoor thermal bath. The hotel also had a nice shop with drinks and gifts. The beds were really comfortable with a extra thick layer under the futon. The bus stop was right in front of the hotel.

Stayed in March 2024

The private onsen is an additional charge; Also, its just an extra bus or two to arrive to the hotel from the station. Its not too bad but just something to keep in mind.

I loved the Onsens here. Tried the private and the public one. Both were great! Staff was nice and they spoke english. The room was nice! I enjoyed the meals as well.

Stayed in March 2024

The onsen water was too hot compared to the average temperatures. It would have been good to know in advance before getting in with a temperature display.

Great dinner, Very nice onsen, very traditional room stay. Everything was beyond expectations.

Stayed in March 2024

Full Onsen experience with both indoor and outdoor areas. Delicious Japanese breakfast in the morning

Stayed in March 2024

The rooms are a little tired.

Clean, excellent staff. Right on several bus routes.

Stayed in March 2024

No.

Everything. Don't think, just book it.

Stayed in February 2024

check out time is 10 am a bit early. the entry way is a bit small for two large luggage

traditional and authentic Japanese experience! staff are so friendly! they speak Chinese and English. rooms are the biggest in Japan we’ve stayed. matcha chocolate in the room. pretty bathing suit

Stayed in March 2024

Elevator shabby and small for the size of the hotel but we could use the stairs instead so not an inconvenience. Futons were a weird east/west hybrid. Individual courses were served much too quickly during dinner and one felt rushed to eat. A real pity since the quality of the food was so good.

The traditional Japanese meals were authentic and amazing. Our room was very spacious. Friendly staff, especially at dining. Great little gift shop in the lobby. Hot baths were authentic, spacious and with the option of bathing indoors or outdoors or in your own, private bath at an added cost.

Stayed in March 2024

Staff kindly facilitated futon that fit with family size. Although departing day was snowing and there was traffic jam that lots of car stuck in road, they gave ride for visitors.

Stayed in February 2024

On one day when we were using the private onsen, the adjacent onsen kept making a lot of banging noises, it made us feel unsafe using the private onsen.

The ryokans were very traditional and very clean. The staff were very friendly and polite. And the food was amazing! So much quality and quantity

Stayed in March 2024