The kaiseki dinner and breakfast was delicious! We paid for the private onsen and that was an incredible experience. The location is amazing.

Stayed in April 2024

Amazing place! Here you experience the mixture of western comfort and Japanese authenticity. The rooms are really big, and the Asian beds are spacious, soft and comfy. We loved the onsen and breakfasts were various and very tasty. There is a bus stop in front of the hotel (like 3 meters from the door). From this stop there runs a direct bus to Shinjuku station. You can travel with luggage, as you don’t need to walk or take a taxi in Hakone. We loved complimentary Japanese socks! Thank you!

Stayed in April 2024

Nothing

The rooms are great and the staff are super helpful

Stayed in May 2024

Nothing to say. Everything was perfect

We appreciate small gift for our kid when check-in. Beside, the personal is really professional and pleasant. Rooms, onsen and restaurant are very clean. The food is a very fine. This is our second trip there and we would come back again without hesitation. Thank you

Stayed in April 2024

None. Staff at reception and dinner (from Nepal) is very helpful and speak good English.

Location is very good. Bus stop hakone Tozan line to explore Hakone area and express way back to Tokyo just across the street.

Stayed in May 2024

Food a little style over substance, lots of similar dishes and breakfast was quite similar to dinner

Beautiful room and scenery Fantastic hot spring onsen with highly mineralised water. Both private and public onsens were great Food portions were plentiful

Stayed in May 2024

There was construction going on next door, but it wasn’t really an issue other than the view out one window. No noise until well after I was up.

Great ryokan experience at a reasonable price. Both meals were good and the onsen was pleasant.

Stayed in May 2024

All the staff were very helpful and accommodating! The food was also great!

Stayed in May 2024

Spacious Room covered with tatami, nice bathroom. Private Onsen was a Great experience.

Stayed in May 2024

Private onsen are booked out quickly and you only have 45 minute slots, which can get a little tight when you have to plan in the washing time before getting into the onsen and the time to get ready and potentially blowdry your hair after the onsen bath. But its definitely doable.

The private onsen were extremely beautiful, the traditional japanese rooms with tatami mats were spacious and a great experience to stay at. We had a booked the plan with breakfast and dinner and the meals were absolutely exceptional abundant. The staff was also really friendly. All in all we had the most relaxing time and really fell in love with this place.

Stayed in May 2024

It is a bit dated, for example the public Onsen is less fancy than the private ones, but the friendly staff and amazing food experience make up for it and make this a really special place to stay.

A real Japanese cultural experience! The highlight is the traditional bedroom, private Onsen that you can book at reception, and huge Japanese meal spreads for breakfast and dinner. You really learn about Japanese food.

Stayed in May 2024

Room is spacious but too small space for a sink to fresh up

Traditional hotel allowing you to dress up the traditional way in Kimono . The hotel disposes of very nice Onsen ( warm thermal springs) facilities and the dinner gives you a good taste of the traditional Japanese food culture.The hotel also has a very good bus connection with a stop next to the hotel.i also would like to compliment Maya who was our waitress during dinner. She was an excellent host and her good English skills made the experience so much nicer as we could establish a good connection with her .

Stayed in May 2024

far from train

amazing property and facilities

Stayed in May 2024

Highly recommend! The highlight of our japan trip and the food was the best one we had in japan too! Private onsen is only 2000yen for the smaller one which is more than enough for 2 people. Bus stop is literally in front of the hotel. We took express bus from shinjuku station directly to the hotel, one bus per hour. I will definitely come back if i have the chance

Stayed in May 2024

My only suggestion would be the addition of a small ramp to the side of the entrance steps, after a full travel day with trains and buses, it was tough having to carry (drag) our luggage up the front entrance. There is ample room off to the side for a ramp.

We loved our tub/shower in the private bathroom, a little difficult to get in and out of for older people, but lovely with the view of the mountains outside our window. Breakfast was included and it was a wonderful traditional Japanese breakfast. We loved it! We paid for dinner on our first night but ate at one of the nearby placed for our second night.

Stayed in May 2024

There could of been food options for lunch (I went to 711)

EVERYTHING, really catered well to being solo. SO much food for dinner don’t eat before hand, staff were all incredible and the private onsens were so worth the upgrade

Stayed in May 2024

Reserving the largest private onsen is competitive. You have to book in person. If you want your preferred slot, arrive early. The 2 smaller ones are not as hard to book

We stayed in a tatami room. We loved it. It’s roomy compared to our tiny rooms in Tokyo. The food was also nicely done. And we enjoyed kaiseki dining in Yukata and onsen of course

Stayed in May 2024

I hope the design of the sink can be better. It is so easy to have water spilled around it. It will be nice to have a drying hand towel.

I love how close the hotel is to any bus stop or town. Also the food is good and the amount is generous. The public bath has an open air onsen.

Stayed in May 2024

Nothing could have been better.

It was a superb experience, exceeding any of our expectations. The room offered a sight into a traditional Japanese room, and it was equipped with kimono and other amenities to further make this experience more memorable. I would really recommend the dinner, with a lot of tasty, traditional Japanese dishes. The onsen was another strong point, perfect for taking a few relaxing hours amidst the crazy amount of walks of the last days. Also, the quality of service is something that stood out.

Stayed in May 2024

Amazing place. Onsen was incredible. Food was delicious and so perfectly presented. I had a wonderful experience.

Stayed in May 2024

The location may be inconvenient considering it is a bit more isolated to the rest of Hakone, but bus stop was right outside, which was nice. Our room had a lack of outlets that were far from the beds, which was a bit inconvenient.

Our room and futons were very comfy and spacious for 2 people, and we liked that it provided us with a private toilet. Showers are communal sento style. It is a classic ryokan with yukata provided. Our menu had wagyu beef and a few pieces of super fresh sashimi, which were extremely delicious, and it was very filling. Overall, we had a great time here, and the surroundings were beautiful!

Stayed in May 2024

Great onsen available in the ryokan.

Stayed in April 2024

Amazing food, great onsen experience, top notch staff

Stayed in April 2024

If you really like traditional japan food, it is perfect. Some dishes taste was not for me.

Perfect spa, great location, bus station is front of the hotel. Helpful staff. Private spa is additional but it is worth it.

Stayed in April 2024