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The room was spacious and luxurious with a traditional Japanese feel. The staff was really kind and helpful. We booked our stay with dinner and breakfast included and that was the best choice, both was delicious and a great experience. Both the public and private onsen experience was amazing. I would definitely book Mount View Hakone again the next time we come to Japan :)

Stayed in March 2024

Fantastic location to get around and explore Hakone. The staff were so friendly and welcoming despite my limited japanese! The onsen was perfect for relaxing in. And the room was adorable!

Stayed in March 2024

The day I visited Hakone, it was snowing so much that the buses were not running and there was no way to get to the hotel from Gora station since private cars have also troubles in such conditions and there were no taxis for all train passangers. I called them by phone and they came to pick me up in a 4x4. I will be eternally grateful to them because the experience of staying at this hotel was incredible. The staff is very attentive and friendly. Before going to the room they left me a bigger yukata, anticipating that the one in the room would be too small for meThe room was very big with all the amenities necessary and the views of the snowy mountain were beautiful. The bed was very comfortable. The public onsen is spectacular and it is very worth booking the private onsen for an hour. Probably the most relaxing hour of my life. I booked the Medaka onsen for 2,000 yen. Highly recommended. But the best of all was the traditional Japanese dinner and breakfast. They bring you a lot of different dishes so you end up trying a lot of different things. Everything was delicious!! Although the weather conditions didn't let me visit Hakone and Ashi Lake. The experience at this hotel was magnificent. Without any doubt, when I come back to Hakone I will host here again.

Stayed in February 2024

The room could use an update.

The meals were excellent and the onsen was great.

Stayed in March 2024

Nothing

Everything

Stayed in March 2024

The futon on the floor was a little challenging for me, but more comfortable than the futon I had in college for sure. The room didn't have its own shower, but did have a toilet and wash sink. Apparently, you are to use the public baths to wash. The bus ride was long and winding, but I don't think a taxi would've been better.

We booked a private onsen because I have a tattoo. It was so beautiful and peaceful, great after a day of traveling. The room was authentic Japanese with kimono and tabis socks. The multi-course dinner was worth it for the experience, so much food.

Stayed in March 2024

Private onsen is only available starting at 3 pm. I wish it was available in the morning as well.

Staff were freindly, dinner and breakfast were great, we used the private onsen and enjoyed it

Stayed in March 2024

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The food was excellent. We booked with dinner and breakfast. The amount at dinner was almost too much. Everything, as always in Japan, was presented very beautifully. The food was also very varied with fish, meat, vegetables, etc. The staff was extremely friendly and attentive. We also booked a private bath. A nice, intimate space with 2 big, ceramic tubs with a view to a small bambooed area. The public bath area was also great with an outdoor thermal bath. The hotel also had a nice shop with drinks and gifts. The beds were really comfortable with a extra thick layer under the futon. The bus stop was right in front of the hotel.

Stayed in March 2024

The private onsen is an additional charge; Also, its just an extra bus or two to arrive to the hotel from the station. Its not too bad but just something to keep in mind.

I loved the Onsens here. Tried the private and the public one. Both were great! Staff was nice and they spoke english. The room was nice! I enjoyed the meals as well.

Stayed in March 2024

The onsen water was too hot compared to the average temperatures. It would have been good to know in advance before getting in with a temperature display.

Great dinner, Very nice onsen, very traditional room stay. Everything was beyond expectations.

Stayed in March 2024

Full Onsen experience with both indoor and outdoor areas. Delicious Japanese breakfast in the morning

Stayed in March 2024

The rooms are a little tired.

Clean, excellent staff. Right on several bus routes.

Stayed in March 2024

No.

Everything. Don't think, just book it.

Stayed in February 2024

check out time is 10 am a bit early. the entry way is a bit small for two large luggage

traditional and authentic Japanese experience! staff are so friendly! they speak Chinese and English. rooms are the biggest in Japan we’ve stayed. matcha chocolate in the room. pretty bathing suit

Stayed in March 2024

Elevator shabby and small for the size of the hotel but we could use the stairs instead so not an inconvenience. Futons were a weird east/west hybrid. Individual courses were served much too quickly during dinner and one felt rushed to eat. A real pity since the quality of the food was so good.

The traditional Japanese meals were authentic and amazing. Our room was very spacious. Friendly staff, especially at dining. Great little gift shop in the lobby. Hot baths were authentic, spacious and with the option of bathing indoors or outdoors or in your own, private bath at an added cost.

Stayed in March 2024

Staff kindly facilitated futon that fit with family size. Although departing day was snowing and there was traffic jam that lots of car stuck in road, they gave ride for visitors.

Stayed in February 2024

On one day when we were using the private onsen, the adjacent onsen kept making a lot of banging noises, it made us feel unsafe using the private onsen.

The ryokans were very traditional and very clean. The staff were very friendly and polite. And the food was amazing! So much quality and quantity

Stayed in March 2024

I love Mount Hakone and have made it a checklist to stop by here each time I visit Japan. They have gone above and beyond and showed that they really care for their customers. They also have a very delicious dinner service (didn’t do breakfast) and enjoyed all the amenities.

Stayed in February 2024

Nothing.

Hospitality, breakfast and dinner, the onsen. Very close to the bus station also, easy to get back to Shinjuku Station.

Stayed in March 2024

None.

Dinner was like banquet! Love the real onsen. Room was spacious.

Stayed in February 2024

Aside from simple connections, reaching locations nearby can take a while by public transport. Buses are often completely stuffed to the brim and run delays up to half an hour.

Fantastic experience! The most wonderful and polite staff ♥️. English communication was no problem. Yukata, obi, haori, tabi socks, and slippers are provided. Don't be afraid to wear these inside the ryokan while going to the onsen, meals, or when taking a stroll! You'll find most guests are wearing the provided clothing. The room was large and gorgeously designed, had tatami mats, comfortable futons, a warm kotatsu, nice views, great toilet, loads of storage space, etc. The room cleaning was perfect. There is a bus stop in front of the door. Some connections such as to lake Ashi are great. The onsen baths are unforgettable. You can reserve a timeslot at the service desk for a small fee. The breakfast was amazing, as was the room it was served in, with every table semi-separated from others by dividers. If I'm ever in the area again, I will definitely revisit. Please study some basic Japanese and ryokan manners before visiting to fully immerse yourself in the experience.

Stayed in February 2024

Nothing

Excellent authentic ryokan offering variety of onsen experiences. Professional staff very accommodating and communicative. The breakfast and dinner service was extraordinary, such an amazing experience.

Stayed in February 2024

There are not really any restaurants in the area at least in the winter when I was there. I didn't buy the hotel dinner and ended up having instant ramen for dinner. Gora station area and the areas on the lake are fantastic for food and amenities so I just stayed out all day.

The onsen was incredible but there are no towels so remember to bring one from your room. The bus station is right outside the hotel! Easy to take the bus from Odawara station(bullet train and Japan rail) and also down to the lake to access the pirate ship and ropeways.

Stayed in January 2024

N/A

The kotatsu, the futons, the yukatas, the private onsens, and especially the ice cream vending machine made our stay really nice~

Stayed in February 2024

Old school Ryokan. Breakfast and dinner were great. Go for the board meal. The private onsen was stellar

Stayed in February 2024