I would not put this as a negative against the accommodation but if you are considering visiting, be aware that the location is quite remote and can take some time to get to if you are coming from one of the main tourist. We were travelling from Kyoto by train and the journey took around 4 hours although the views while travelling were beautiful anyway. Although it has been been mentioned in other reviews, please note that the onsen is situated in a fishing area, and our room did have a view of the dolphin pens which may be a deal breaker for some guests.

We had a group of 5 people and stayed in the Deluxe family room. Everything was clean and prepared for our arrival and the staff showed us around all of the facilities and explained everything to us in English as we did not speak much Japanese, Not all of the staff spoke English, however anytime we had a query that required it they would always help us to speak with someone who did which was extremely helpful. The room itself was extremely spacious and came with 2 large beds and 3 tatami beds that were setup for us when we went for dinner. The room had all of the amenities that you could need and also gave each person a yukata and sandals that could be worn around the entire site. The balcony overlooks the bay and other areas on the island and is very beautiful, particularly at sunrise and sunset. The food for both dinner and breakfast was exceptional. The staff were extremely attentive and explained each of the courses to us in English and were always on hand for even the smallest request. There is a fantastic walk on the top of the island that is accessible via the main lift and is a brilliant spot for photographs or just to relax in the quiet although the staff explained that it is closed when it is dark so make sure not to miss out on it if you are interested. The site has both indoor and outdoor Onsen's which are rotated between Men and Women each day. These were extremely well kept and have all of the necessities for showering beforehand etc. These were absolutely the highlight of the accommodation and I would thoroughly recommend that everyone uses them at least once during their stay. The boats to and from the mainland can be arranged with staff up to every 15 minutes and they can also arrange a free taxi shuttle service from the dock to the train station nearby I would also just like to mention about how exceptional all of the staff were. We felt welcome from the moment we set foot on the boat to the moment we stepped back off it.

Stayed in April 2024

Nothing

The private onsen, the view, the foots baths, the umeshu bar, and supper was great!

Stayed in April 2024

Breakfast pastries could have better selection.

The start of your journey begins with a lovely boat ride to the island where the hotel is situated. Staff was wonderful and warm and made guests feel welcome. The room and facilities were a bit outdated, but everything was spotless. Our room had beautiful views overlooking the bay. We had the most amazing massage chair in our room (Japanese style family room). The onsen facilities are immaculate with awe inspiring views. The free popsicles and sake were nice touches. You can even rent fishing poles. Great hotel in a quaint fishing village close to the Kumano Kodo.

Stayed in April 2024

We arrive at the dock at about 10am and the weather was grim. They don't allow you to get on the ferry until 1pm on your day of check-in.

Everything works like clockwork here.

Stayed in March 2024

Unique location and open air onsen fantastic

Stayed in April 2024

None

Excellent place for relax and recharge after long day hiking from Kumano Kodo trail. Staff services are outstanding. Highly recommended.

Stayed in February 2024

The price is definitely on the higher side, and if you don't know where the hotel's boat shuttle is, you might be on for a little walk, but if you have the money and know where to go (make sure to ask the hotel in advance where to catch that boat; it is a very short walk away from the train station) your experience will be amazing.

Nakanoshima is an idyllic location; the island is the perfect place to relax and leave all your tensions behind. The personnel, facilities, and service ensure your stay is spotless and exceeds all expectations. We only stayed here for a night, but I wish I could stay for two or three more.

Stayed in February 2024

Great facility with the amazing outdoor onsen looking out to the ocean. Top notch service. Strongly recommended.

Stayed in February 2024

Nothing

Very exclusive and beautiful hotel :the outdoor onsen on the sea is a must see Service top notch , we have been assisted by the staff at every level , especially Ms Kougo who tried her best to make our stay the most enjoyable possible. The food was excellent + complimentary drinks and snacks Wonderful views

Stayed in February 2024

Extremely friendly and helpful staff that went the extra steps to make our stay really enjoyable. The onsen onsite is state of the art and really relaxing.

Stayed in January 2024

N/A

Spacious area!!! Not only was the room very big, but the staff was also very informative and nice.

Stayed in December 2023

Most staff is not too good with English so there was a communication barrier, but it was easy to overcome as some staff are very good with English. Going to/from the hotel can also be difficult as you'd need to wait for their private ferry, which is not a bother as it leaves every 15 minutes or so. Surrounding area closes very early so there's not a lot to do but enjoy the relaxing and quiet atmosphere.

This hotel is like paradise! They have a private ferry to shuttle you to the hotel and when you get there, the staff are on top of assisting you with bags and anything. Rooms are a bit of a walk from the lobby (around 2-5 mins) but once you get there, you're greeted with an amazing traditional spacious tatami room and a breath-taking view. Their onsen is great too, with a huge selection of shampoo and conditioner, spacious locker area and bathing area, and an outdoor onsen as an option. Their package breakfast and dinner are also amazing, where you'll experience very traditional Japanese food. You can have a morning walk on their mountaintop, which you can access through the roof deck. There's a small shrine also to pay respects and you can watch dolphins jump around the ocean while fishing with a rented fishing rod.

Stayed in December 2023

Extremely luxurious and premium feel. Many additional snacks and items were provided. Dinner was fantastic. The outdoor trek was also fun and provided good views.

Stayed in December 2023

Breakfast and dinner is great, the outdoor onsen is very beautiful as well. Room is clean and spacious. Had a walk at their outdoor trail, gives a nice view of the surrounding sea.

Stayed in November 2023

The room was adverticed with a whirlpool/hottub apart from the bathtub in the bathroom but that didnt exist. We were looking forward to that and were disappointed when not having it. The instructions on how to find the ferry to the island was missing and only found it through long searches in the internet.

It's definitely the most beautyful onsen I've seen so far. Very nice location, hotel and staff. Massage seat in the room was great! My girlfriend could join the onsen even though she was tattoed.

Stayed in November 2023

Japanese breakfast wasn’t what we were hoping for but oh well!

Amazing location. Great service. Onsens and Scenic walk to lookout were breathtaking.

Stayed in October 2023

Too pricey

One of the best scenery Good food Good onsen Good services

Stayed in October 2023

There was no information how to get to the ryokan. We knew there was a shuttle boat, but no information about how to get there and which boat was it, so we roamed around a bit until we found the port and then had to ask which boat it was. As there was a free shuttle bus from the port to the bus station, I assume they might also pick people from the bus station to the port, but no information was provided about that in advance so we walked to the port.

The ryokan was amazing - the room was beautiful, the futons comfortable, and the staff was very nice and attending. The dinner was very delicious course of several luxurious meals,and the breakfast was a japanese served meal plus a small buffet. The outdoor shared onsen was great, we loved it. Women wear a hotel-provided swimsuit in the outdoor onsen. Men onsen is separated from women and they are open from 6 till 10 and then from the afternoon till midnight. We also tried the private onsen which is an extra charge and needs to be booked in advance and it was nice. There is also a possibility to arrange a massage in your room. The dinner is served at 5 and 7 pm. They provide a free shuttle bus to the station. We plan to definitely come back again in the future, it was a highlight of our trip.

Stayed in September 2023

Food was very aesthically pleasing. However i felt that some courses were lacking flavor/substance. Mainly the seafood. The beef/dairy and the yuzu soda however, stood out for us during the stay.

Stayed in September 2023

Breakfast was good but could be better for the price.

The hotel is very stylish, the staff very attentive and the onsens are excellent!

Stayed in September 2023

This hotel is a premium location to get to know the hot springs of the area. The staff is amazing and the amenities are par none. I felt as in a dream through the facilities and trail and relaxed and connected to the world in the open baths in ways I’ve never felt before.

Stayed in August 2023

There is nothing to complain about. I did discover that I do not care for abalone! But, that is not on the hotel; that is on me. If you do not like a lot of seafood, then enjoying food or getting full for dinner might be difficult. However, this is the tuna capital of Japan and a major seafood area. So, if you are coming to this hotel, it is likely that you love all seafood.

I love the staff, the beauty of the facility, and the onsens! Our room was gorgeous and the view from the balcony was as well. For dinner and breakfast, everything was local—including the orange juice! And oh my!

Stayed in June 2023

Amazing place and the most beautiful onsen I have ever visited. The location is calm and the view from the room was absolutely stunning. The food was very good but given the standards of the hotel could be even better. Great offer of free coffee, ice cream etc all day. Very good ferry service that is included and frequent. The room was spacious and very nice to stay in. The staff were really great and helpful.

Stayed in June 2023

We loved everything.

Luxurious overall, cosy calm, fantastic views, extraordinary onsen - huge inside and open air, and absolutely beautiful. Dinner and breakfast extremely fantastic. Service beyond perfect everywhere. Parking easy and serviced, boats every 15 mins with full service straight from the car.

Stayed in July 2023