B'fast location (in the basement) wasn't great...No option available for dinner at the property - so had to go near the railway station.

Large hotel with a large room (by Japan standards). Room had a good view of the sorrounding hillside. Shuttle bus to and from the station was very convenient. The onsen was good. I had a massage at the spa - it was expensive but good...B'fast was strangely in a banquet hall - but had a reasonable variety including some western b'fast options.

Stayed in May 2024

The hotel bar was closed. Had a sign saying closed today. Seems like it was there every day.

loved the mountain views and the big rooms

Stayed in April 2024

Room Pillows were terrible..

So clean although old facilitie.

Stayed in December 2023

Room is comfortable. Staff are friendly and helpful. Nice view on snow Mountain

Stayed in December 2023

The bed cover (actually it’s a quilt) is too old!

The location is great. Hot springs is good too!

Stayed in October 2023

The facility was old and I thought there was bed bugs, my body was itchy

The room was spacious

Stayed in August 2023

Nothing.

Good!

Stayed in July 2023

we came by Tesla and had problems in charging it.

Breakfast and hot spring were great

Stayed in June 2023

More places for families to eat on property

Friendly and helpful despite a language barrier

Stayed in March 2023

everything is good,but the location is a far from Echigo-Yuzawa Station. need to take care of transportation.

Stayed in March 2023

dinner was a buffet and was too expensive

good location easy access to ski slope

Stayed in February 2023

Some issue with the breakfast: The Breakfast had variety but this variety repeated iteslf every day. The eggs and many other dishes were served cold. And the scrambled eggs were not real. Not sure how they were made but low quality. Also. the coffee was too strong and no option for a hot latte'. Also, there were no quality restaurants open at lunch. While we did ski in the morning, we took long lunch breaks and wanted a decent sit down lunch venue. Non available in the large hotel. Also, the shuttle shut down early at night which while written in Japanese. was not well communicated to English speakers.

The room was large and the view terrific. We enjoyed the very clean and well established onsen right in our own tower building. We used it daily often twice. The location in the mountains accessible to the town was a great joy. The ski hill was fun and has sufficient challenge for both intermediate and expert skiers. We enjoyed the shuttle and used it a few times. we also liked that there was a gift shop in the building. But the biggest surprise was the complimentary lift tickets. We enjoyed the convenience of the rental shop with friendly employees and having tickets with the room was appreciated.

Stayed in January 2023

incredible location. walk out into ski garden and ski lifts are right there.

Stayed in January 2023

Staff not good.

Room is clean and large. Very close to ski areas.

Stayed in January 2023

late check in and early checkout. most places check out at 12. breakfast was also very early.

onsen

Stayed in December 2022

Room smelled like someone was smoking in that room many times... you know that smell if you are non smoker. Airconditioning settings are low medium and high... no temp choice and even after whole night on high it was kinda warm in the morning and Sept is not really hot season. Room 936 if anyone interested.

The view from my room was breathtaking, room very spacious and elegant, even though a bit old interior.

Stayed in September 2022

kids ski area was limited

wide range of amenities & wide selection for buffet dinner

Stayed in March 2022

The buffet was disappointing for the price (>20,000y for 2 adults and 2 kids) . The venue is in a basement with tables lined up in a grid. The food was average. The waiters are overwhelmed and you basically have to do everything yourself. You have to pay extra each time you use the pool, it feels like nickel-and-diming. I suspect it s to prevent the residents of the nearby Lion's mansion to go to the pool and overwhelm it but there should be some sort of free coupons for hotel guests. The resort doesn't allow snowboards at all. I understand it s one of the reason why skiers come here but I d like to be able to use my snowboard on the way up to the cable car connecting to Gala Yuzawa and then be able to go down when I come back from Yuzawa. Maybe make some slopes skiers only, but not the entire domain.

The location is good, right in front of the Yuzawa Kogen ski resort. The hotel staff is very friendly and speaks English. The Onsen is relaxing. The rooms are spacious and in although old, in good condition. The temperature in the hotel is well managed, rooms are hot, corridors are a bit cooler and the ski locker area is cold (which is what you want, otherwise you end up being sweaty in your ski gear)

Stayed in February 2022

Food for children is too pricey when you have kids that eat very little.

perfect location with a 5 minute shuttle but from Shinkansen. true ski in ski out with direct access to the slopes. Very convenient with everything you need on the site.

Stayed in February 2022

The beds were very hard, two nights is ok after that it will be to hard.

The hotel had a shuttlebus from the station. That was great because we had a skibag with us. Next time we will send the skis one day before we arrive. The hotel is big, it has a shop, onsen. We tried the private bath, it was great with western style. Yamamoto has a desk at the hotel so you can easy leave your ski bag and send it to your home. The will help you to fill in the forms.

Stayed in January 2022

I would take more advantage of beautiful slopes and set up an outside cafe or hot beverage stand.

Excellent location literally minutes from Shinkansen station. Great facilities, very helpful staff

Stayed in January 2022

Nothing

So Relaxing the Place..

Stayed in June 2021

NIL

I like how the hotel staff take the messages seriously and replied it sincerely. Love the room, unexpected big. And also the nespresso coffee machine in the room really made my day!

Stayed in April 2024

Some amenities were not available

Good selection

Stayed in December 2023