The room air-conditioner on heater mode wad rather noisy.

I had a tatami room with futon beds that faced Mt Fuji so that made for a splendid view. The staff were really focused on customer service. We arrived by car on a rainy day and two of them were waiting at the driveway with umbrellas. Dinner and breakfast were very good and typical Japanese style, very pretty to look at. At departure, because I was hoping to catch the wisteria season at hamamoto flower park, the reception took the initiative to call the park to enquire. To top it off, on departure, a young lady staff accompanied us to our car and helped to control traffic for us to drive off. And after driving off maybe 80 metres I could still see her waving us goodbye in my rear mirror.

Stayed in May 2024

n/a

The food and sercvice. The view.

Stayed in May 2024

I wish they provided black tea bags in the rooms.

We got the room with Mt Fuji and Lake view - which was amazing. The whole experience with authentic Japanese accommodation and dining was incredible. Yes, it is costly but worth the money. The staff were incredibly friendly and they provided a shuttle to and from the station, they can keep your bags at checkout and even deliver them to the station for our scheduled bus departure. You have access to the spring water baths (onsen) which are really comfortable. The food was laid out in traditional style - they accommodate vegetarians too.

Stayed in April 2024

Clean room, great staff, excellent service. Best.

Stayed in March 2024

nothing

Japanese-style rooms with stunning Fuji and lake views, helpful and friendly staffs. This is my second time with this hotel in 5 years and there will be a third on my next visit to Kawaguchiko.

Stayed in April 2024

none

Amazing view to the lake and mount Fuji. The breakfast was excellent and freshly prepared on our table. Complimentary shuttle bus from and to Kawaguchiko train station. All staff are super friendly. I can really recommend this hotel.

Stayed in April 2024

Little bit old.

Staff is good service mind, nice location

Stayed in April 2024

Exceptional customer service. Staff will help with luggage and very accommodating for dietary needs. Dinner and breakfast were very delicious. Tatami room was very spacious and comfortable and view was superb!

Stayed in April 2024

We booked the Japanese style room with Lake & Mt Fuji view. Both the room and view did not disappoint. It was awesome waking up each morning with the view of Mt Fuji. The futon beds were very comfortable and after huge day of walking and hiking, it was so nice to chill in the onsen. Our breakfast and dinner were delicious and the staff were very helpful and attentive. If we ever come back to Japan, we would definitely stay here again.

Stayed in April 2024

NIL

The hotel provided free shuttle services to and fro Kawaguchiko station. The staff were incredibly nice and helpful as well.

Stayed in April 2024

It was a bit expensive, so a discount would be good.

The staff and their helpfulness!

Stayed in April 2024

Staff are very friendly. Good location.

Stayed in April 2024

Nothing!

Best stay we had - from the facilities, to the services, food served and cleanliness. Everything and anything that you could think of - the hotel clearly exceeded the expectations. We witnessed the staff very diligently cleaning the common areas and rooms, the onsen was great, and the service provided by staff was exceptional! Definitely returning for another stay! Initially planned to explore Kawaguchiko area in the morning, but decided to enjoy the hotel facilities and view of the lake and Mount Fuji instead.

Stayed in April 2024

The japanese style breakfast is awesome, exactly as shown on the website photos. The service from the staff is well above my expectation, the shuttle bus service provided by hotel is very helpful.

Stayed in April 2024

The property is older, but was clean. The staff was extremely nice and accommodating. The shuttle to the nearby station was very helpful!

Stayed in March 2024

The rooms and the view

Stayed in March 2024

None

The purpose of this trip was to celebrate my family's birthday, and the hotel thoughtfully prepared gifts. In addition, the shuttle service provided by the hotel is also very convenient. We were very happy to stay at the hotel for two nights and be able to view Mount Fuji.

Stayed in March 2024

Nothing one can complain about.

The staff are all very responsible and polite, explaining the facilities and introducing me to what I could do this and that. The view of my room is absolutely magnificent. The dinner and the breakfast are a must try item. It is definitely an enjoyable experience to have stayed at this hotel.

Stayed in March 2024

The staff is extremely friendly and helpful.

The view is good and the breakfast is wonderful.

Stayed in March 2024

None

Nice staff, Good view , free shuttle bus back and from Kawaguchiko Station

Stayed in March 2024

Not close to the station but hotel shuttle bus only a 5 min wait away - can’t complain really.

Amazing location and phenomenal service from all staff. Rooms were spacious, clean and very cute. View was indescribable - truly in awe. Dinner and breakfast were so good, the dining experience was unmatched.

Stayed in March 2024

None

Dinner

Stayed in March 2024

The quality of the food

The shuttle service was great and prompt. Polite and efficient staff.

Stayed in March 2024

The Wi-Fi is a little bit weak

Amazing stay near the Mt.Fuji. You can see the Mt.Fuji just in your room. The traditional Japanese breakfast and dinner are also perfect. About the hot spring , wonderful! Thank you ! I will come back here again.

Stayed in February 2024