231-8520 Kanagawa, Yokohama, Naka-ku Yamashita-cho 10, Japan
#6 of 143 hotels in Yokohama
Guests' ChoiceBased on 409 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.5
Facilities
8.9
Staff
9.6
Value for money
8.6
Free WiFi
7.5
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End of dialog contentReviewed: 2 June 2024
Douglas
United StatesCan’t think of a thing.
We went on a Princess cruise out of Osambashi Terminal. The New Grand’s location therefore was ideal.
Stayed in May 2024
Reviewed: 27 May 2024
Frost
United StatesIt lacks a laundry machine, kitchenette, not even microwave. It also lost my Mail delivered item.
The location, right by the water facing the rose garden, was superb.
Stayed in May 2024
Reviewed: 24 May 2024
Vincent
JapanA little overpriced compared to actual quality of the experience
The historic hotel feeling, great view from the room, good breakfast
Stayed in May 2024
Reviewed: 24 May 2024
Ziep
United StatesRestaurant : more choices and prices for tea time
Classic Royal
Stayed in May 2024
Reviewed: 20 May 2024
Adriana
United StatesEverything was awesome!
Omg! I LOVED the view!! We could sit in the nice chairs with coffee table for hours and just look outside!! The other amenities were great also, as were the employees!
Stayed in April 2024
Reviewed: 20 May 2024
Andrew
CanadaBreakfast
Location
Stayed in May 2024
Reviewed: 18 May 2024
Borys
CyprusVery nice view on the harbour
Stayed in May 2024
Reviewed: 17 May 2024
John
AustraliaWith the Continental breakfast we would like some granola or other cereal
Beautiful ambience. Wonderful staff
Stayed in May 2024
Reviewed: 15 May 2024
Kam
Hong KongFacilities a little bit old
Location, cleanliness
Stayed in May 2024
Reviewed: 15 May 2024
Edward
United KingdomAll traditional, but ultra modern as well, and the breakfast was fabulous
It was absolutely fabulous because we booked a cruise looked out of the bedroom window in the morning as our cruise ship was arriving couldn’t have made a better choice
Stayed in May 2024
Reviewed: 15 May 2024
Kimiko
United StatesThe location is perfect, and the facilities (a 100 year old building and an adjoining new tower) are lovely. But what makes this property exceptional is the staff. To a person, they made us feel very welcome and cared for.
Stayed in May 2024
Reviewed: 9 May 2024
Margaret
CanadaAccess to the old hotel building was not clearly shared with us. We were Interested in the history and current use.
The Japanese breakfast was amazing. The location made us so happy in many ways but it was the staff who really made us feel totally cared for.
Stayed in May 2024
Reviewed: 9 May 2024
Andrew
BarbadosIt is a bit of walk to the centre of Yokohama, but it is a nice walk along the waterfront. The bathroom was clean but was a bit dated
Iconic historic hotel on the waterfront. Our corner room was a generous size and had great views of the bay. Very good value relative to Tokyo hotels
Stayed in March 2024
Reviewed: 6 May 2024
Yukie
JapanThere really wasn't anything we didn't like. Maybe the location as the nearest train exit doesn't have an elevator, but that's it.
The ambience, the staff, the room, everything was exceptional and they really went above and beyond our expectations to make sure we felt special. My 5yr old was treated very well and this is now one of our favorite hotels to stay!
Stayed in April 2024
Reviewed: 5 May 2024
Donald
CanadaNothing
Everything
Stayed in May 2024
Reviewed: 5 May 2024
Simon
CanadaThe food and service were excellent and the view over harbour was relaxing and beautiful.
Stayed in April 2024
Reviewed: 3 May 2024
Pantip
ThailandGood location and beautiful sea view.
Stayed in April 2024
Reviewed: 2 May 2024
Joel
CanadaAlthough the hotel has its charm by keeping it's older traditional asthetic the rooms are a bit outdated. The A/C didn't cool the room enough, TV was basic and the beds were a bit stiff
Hotel location is great, with short walking distance to the subway, Chinatown and Yokohama stadium. Staff and service were exceptional. The view from our corner room was superb
Stayed in April 2024
Reviewed: 1 May 2024
Wescott
Australianothing
The service was exceptional. Even with the language barrier they were so attentive and kind.
Stayed in April 2024
Reviewed: 30 April 2024
Zehava
IsraelReception desk 24 hours a day The hotel faces the sea and the park. nice view. And the location is close to the train station. Also close to Chinatown and attractions. Access to public transportation.
Stayed in April 2024
Reviewed: 29 April 2024
Lillian
United StatesFor me the bed was not super comfortable because the pillows were very flat. The room was also quite warm and a little dated. It's an older hotel so I didn't mind as everything worked well, and the age of the hotel is part of the charm, but I think some people would be a bit disappointed by the fixtures so just want to point this out.
Excellent view of the waterfront from a very pretty hotel! The staff was very kind and accommodating. Really friendly service from start to finish. Good luggage storage as well, and very close to a train station!
Stayed in April 2024
Reviewed: 28 April 2024
Kaoru
SingaporeNothing
Location
Stayed in April 2024
Reviewed: 27 April 2024
Monica
AustraliaIt’s in a great location, with Yamashita park on one side and Chinatown less than ten mins away.
Stayed in April 2024
Reviewed: 26 April 2024
William
United Stateslighting in the room was dim
location was great, staff was extremely helpful and the food was good in the restaurant
Stayed in March 2024
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