Maybe it’s off peak by now but the massage spa isn’t open everyday and the karaoke rooms are shut. We wanted dining in the room at first but the reception was trying to tell us it’s very expensive and when we asked how much, she said they don’t have enough staff — so maybe book that ahead if you want to do that :)

The onsen on the left has an amazing outside section, with waterfalls etc. Just beautiful! They change sides for male/females daily so if you don’t see it, don’t worry, just wait till the next day. The breakfast is huge and has lots of things to try!

Stayed in March 2024

The food. I know buffets can't cater to everyone, and this one tries really hard to have a variety of international dishes but none of them were fantastic. I'd recommend sticking to the Japanese sections of the buffet because everything else was disappointing. Also don't go during the last hour because everything is lukewarm/not hot enough.

Loved the resort and onsen. The outdoor bath was incredible and we loved the private bath in our room. The hotel is kept very clean, but the private bath in our room had quite a bit of mold everywhere. For such an upscale resort, I was surprised that part wasn't kept cleaner. Walkable to Noboribetsu's major sights--Jigoku Dani and the bear park. We wanted a classic Hokkaido onsen town experience, and Noboribetsu Grand Hotel and this cute little mountain town delivered!

Stayed in February 2024

Pricey Room had a strong musty smell due to carpet

Great facilities especially the indoor/outdoor onsens Staff was very helpful despite the language barrier Room was clean enough Hotel is old but well maintained Buffet breakfast included and offers good selection

Stayed in November 2023

Breakfast and dinner varieties are the same everyday. It will be better if there's alternate days of menu to make it more interesting.

Onsen just within the hotel compound is very convenient.

Stayed in December 2023

It was a bit old

It was near to the shopping street

Stayed in October 2023

Dinner area was really hot. Perhaps the AC was down that weekend?

Onsen was wonderful. Probably one of the best onsens (natural sulfur from the area). Staff were very pleasant and it was located a short walk from Jigokudani. The evening walk there was very beautiful. Breakfast & lunch had a large variety of choices.

Stayed in September 2023

The buffet had too many people eating too much food.

Excellent facilities. Comfortable beds. Lovely spacious room. The outdoor bath area with the waterfall was gorgeous.

Stayed in September 2023

Hotel bar wasn't open when we stayed. Maybe because it was during Bon holiday week?

The onsen was great, with multiple types (Sulpher, Iron, Salt etc.), saunas, and plunge pools. The outdoor bath was very relaxing, with water cascading down the rocks, and many types of trees providing shade. Staff were very friendly and helpful. Sourrounding area is very beautiful, we went to Jigokudani (Hell valley), and I went running up to Lake Kuttarra, a volcanic caldera, I saw lots of deer, but no one other people :)

Stayed in August 2023

The staff is very helpful, English is not an issue. The facility is good! I love the onsen there.

Stayed in August 2023

Location is good

Stayed in July 2023

- A lot of things in the hotel were closed with little to no explanation (bar, spa) - The baths and saunas were too hot to be comfortable - Mediocre service given the steep price - Very few options for vegetarians in the breakfast and dinner buffets

+ Moderately large room + Wide array for breakfast and dinner (if you eat meat, at least) + Clear allergy labels at the buffet + Two unique spa layouts with a variety of pools and saunas + Great location

Stayed in July 2023

locatiin. onsen

Stayed in July 2023

The room was very spacious, well-stocked with amenities and the bed very comfortable.

Stayed in May 2023

The smell of sulfur in the rooms are too strong, it’s really hard to sleep like that. It’s because of the Onsen on the second floor, so i think it’s my bad that I didn’t knew it before. But i still thinks that they could at least make the room air clean. but because its probably my bad - i give score 8 and not less. Also - most of the team at the reception don’t speaks English at all, only 1 woman that made a great job helping us and communicating with us. another thing that was depressing- they got only 3 elevators in such a big hotel, and especially in town that all of it meaning is to go outside everytime and not stay in the room, so it’s so annoying to wait for the elevator really long time, and also to stop in every single floor every time.

Great location for Nobiribetsu viewing, Very good breakfast, also great room.

Stayed in April 2023

Big clean room with Excellent Onsen , very good dinner. Would want to go back again

Stayed in February 2023

Just nitpicking but there are no power outlets by the bedsides

The onsens were nice and the staff are incredibly friendly

Stayed in February 2023

we asked the hotel to reserve a jumbo taxi to airport. but they came up with a private car which is not paid according to meter but a fixed price which is 1/3 more expensive. the hotel didnt tell us it was not a meter taxi at the point of reservation, we only know when we actually saw the car. they should let us know the price when at the point of reservation. we had no choice but to take it because we had a flight to catch. training of the staff need to be improved.

very spacious suite with private onsen. in room onsen is clean and spacious. modern design gives you simplicity and cleaniness. Japanese restaurant is good price with good food(we were the only customer there for dinner). Buffet breakfast offered large varieties.

Stayed in January 2023

comes with a onsen in room

Stayed in December 2022

Too big too crowded during onsen and meal time

Onsen

Stayed in December 2022

Onsen dated but clean and works well.

Near to bus station and short walk to street with food, shops, hell valley.

Stayed in December 2022

Great onsen. But until August 31 2022 their outdoor onsen is being renovated. So not all baths are available. The food was great as well. Everything in the town is within walking distance.

Stayed in August 2022

The room had a tobacco smell

The onsen

Stayed in May 2022

While the buffet for both Dinner and Breakfast was huge, the overall taste of the food was just okay. A lot of dishes were warm/cold and not hot.

Good onsen hotel with several different types. Room size is bigger than most in Japan. Free parking is nice considering the town isn't connected too well w/ public transportation, would have stunk to have to pay for parking.

Stayed in October 2021

Onsen, free amenities, breakfast and dinner buffets, location to the Main Street and Jigokudani.

Stayed in July 2021