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Reviews of Hotel Grand Terrace Obihiro 3 stars

080-0011 Hokkaido, Obihiro, Nishi1-Jo Minami 11-2, Japan

#12 of 16 hotels in Obihiro

Guests' Choice

Review score

Based on 34 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    7.3

  • Facilities

    7.4

  • Staff

    7.8

  • Value for money

    7.5

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 4 May 2024

    6.0
    Dusty and no aircon
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Parking is narrow and the room don't have aircon. We had to open the window for air ventilation. We had to request for a table fan for better airflow too. Rooms were pretty dusty and feels quite stale.

    Good location.

    Stayed in April 2024

  • Reviewed: 12 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable room and restaurants nearby.

    Stayed in October 2023

  • Reviewed: 7 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Limited breakfast spread

    Very nice Nepalese staffs

    Stayed in June 2023

  • Reviewed: 6 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    run down onsen facility

    complimentary breakfast

    Stayed in June 2023

  • Reviewed: 22 May 2023

    7.0
    A very enjoyable base for my sightseeing - thank you.
    • Leisure trip
    • Solo traveller
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    A bath robe is provided rather than pyjamas - a personal issue of course.

    Location, very close to both train & bus stations and there's many restaurants nearby for evening meals - convenience stores too, for takeaways. Very helpful & friendly staff. Appreciated the onsen, the good range of the buffet breakfast & coin laundry.

    Stayed in May 2023

  • Reviewed: 5 May 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    small room size

    onsen and services

    Stayed in May 2023

  • Reviewed: 7 February 2023

    7.0
    Decent Business Hotel with Small Hot Spring
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was a little too small for two people, even for business hotel standards. There wasn't enough space to place two suitcases and walk around the room without having to flatten yourself against the walls. The location was fine. It would have been completely OK if it were any other season than winter. An extra minute or two of dragging your suitcase through the snow and cold in the darkness of night could eat up more stamina than you'd expect.

    The bed was very comfortable. Might be a bit too soft for old-timers, but perfect for the younger generation. There was a hot spring bath at the hotel. Nothing big or fancy compared to the ryokans, but it was nice and cosy, with medicinal properties (or so it was advertised). Only 4-5 people are allowed in the bath at the same time due to fears of overcrowding. It's quite a small bath after all. A microwave on every floor was definitely a bonus. I don't like going down to the reception every time I have to reheat a bento, so I particularly enjoyed this facility.

    Stayed in February 2023

  • Reviewed: 6 January 2023

    7.0
    nice short stay
    • Leisure trip
    • Family with young children
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    small rooms

    clean rooms easy check in

    Stayed in January 2023

  • Reviewed: 21 August 2022

    7.0
    Hot spring!
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 1 night

    My room was next to the room with vending machines and laundry, and it was close to the elevator. Young people who stayed in the hotel were chatting pretty loud in these areas. The hotel was good but old and not fancy enough for the price.

    I liked the hot spring in the public bathroom - Tokachi area is known for the Moor water. The public bathroom didn't look as fancy as the picture on the website, but it was still good. It opens from 6am, so you can start a day with a nice bath. Breakfast was good too. The hotel location is close to Obihiro Station and the famous bakery, Rokkatei.

    Stayed in August 2022

  • Reviewed: 1 September 2023

    5.0
    Not recommended
    • Leisure trip
    • Solo traveller
    • Single Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Outdated and not friendly .

    Location

    Stayed in August 2023

  • Reviewed: 3 August 2023

    5.0
    Fine
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom was not cleaned properly. i.e. wash basin overflow hole, bath tub overflow nob, uncleaned places under the wash basin wall

    Near the station.

    Stayed in August 2023

  • Reviewed: 16 July 2023

    5.0
    Simple dirty hotel
    • Leisure trip
    • Group
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel is old and the room is dirty, stains were everywhere in the room with thick layer of dust on some surfaces. Internet was even worse, dropping out frequently and hardly working when connected. Parking was staff were very rude. They tried to ask us to go to another car park and rushed us on it. We haven't even finished unloading the luggage and there was no one behind us.

    Central location.

    Stayed in July 2023

  • Reviewed: 26 May 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    bath was not good.

    Amenities were good.

    Stayed in May 2023

  • Reviewed: 9 February 2023

    5.0
    Poor check-in experience
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff member who checked us in came off as very rude. He told us that he couldn't find our booking, even though I had the confirmation email and code. What's more, I had just stayed at this same hotel a night ago (we checked out to go to Kushiro and then returned to Obihiro) and there weren't any issues! He just left us standing there worrying about whether we'd have any accomodation for the night while he busied himself with another customer. I found it extremely impolite that he'd serve someone else before getting this problem resolved. He didn't even call for assistance or ask another staff member to serve us. In the end, he realized that our booking was made via Booking.com and found our reservation. A hasty apology and something along the lines of 'it was buried under many other reservations' were the only appeals for reconciliation. I almost forgot to mention that he also mistakened us for another guest. We had just approached the front desk and he acted like he'd met us in the daytime (no, we hadn't). He told us we had only booked a single room for one person and even tried to give us someone's stored luggage. It was only when we said it wasn't ours that he realized his mistake. I cannot imagine what could have happened if that was our luggage and he just let someone else claim it without any need of proof. Very unprofessional and unpleasant.

    A public bath is available on the 1/F of the hotel. A bit small, but enough for two people during non-peak hours.

    Stayed in February 2023

  • Reviewed: 4 August 2022

    10
    a good deal in Obihiro:)
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Smoking
    • Stayed 1 night
    • Submitted via mobile

    very clean and comfortable, the hotel offer outstanding service and an indoor parking for 600¥. in front of the station , and neat a supermarket, it’s a great place where to stay in Obihiro:)

    Stayed in August 2022

  • Reviewed: 11 January 2022

    9.0
    Great value for money
    • Leisure trip
    • Group
    • Twin Room - Non-Smoking
    • Stayed 3 nights

    The rooms were a little outdated.

    Very good value for money hotel in a convenient location just off the downtown and walking distance to the station. I was impressed by the amenities available - public bath, free coffee and ochazuke at night and massage chairs.

    Stayed in December 2021

  • Reviewed: 14 August 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed -17:00 Check in -9:00 am Check out - Smoking
    • Stayed 1 night
    • Submitted via mobile

    I have nothing to say but this hotel is exceptional

    Stayed in August 2021

  • Reviewed: 17 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room and bathroom is small

    The location is stategic

    Stayed in August 2023

  • Reviewed: 14 April 2024

    6.0
    Pleasant
    • Business trip
    • People with friends
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 3 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 17 October 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 26 September 2023

    7.0
    Good
    • Business trip
    • People with friends
    • Twin Room - Smoking
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: 30 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 20 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2023

Showing 1 – 25

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