N/a

Extremely clean great decor

Stayed in April 2024

We booked for 2 adults and 3 kids and I got 2 rooms as requested, but 4 beds. Apparently they consider a 4 year old child to be sleeping in bed with parents. If it was like that I wouldnt have asked 5 people stayng. When I asked to add one bed they said it was not possible. So we had to sleep in 3 in a king size bed. This is not the level of service I expect from a top notch 5 stars hotel.

Modern hotel, close to the subway, excellent breakfast, staff very gentle.

Stayed in April 2024

Best of the best hotel in Tokyo Fantastic palace view Definately we will vist when the cherry blos som bloom

Stayed in December 2023

Apple TV mirroring could be improved on

Gorgeous hotel with a wonderful scene and location. Would recommend for special occasions, and highly recommend enjoying the hotels resturant downstairs, some amazing food and coffee. The Hotel also provided amazing room service in case of special occasions, and spectacular in-room dining.

Stayed in September 2023

The Deluxe room has clear view of the Palace grounds across the street. Even though all I saw were small buildings with security guards on their bikes, it was not something I get to see everyday.

Stayed in June 2023

Breakfast buffet was a bit chaotic.

Everthing was great! The only thing that would have added is a roof top bar!!

Stayed in May 2023

Great staff, Evian Spa excellent with great therapists who really care about your health. The manageress / supervisor at reception is very helpful. In-room dining breakfast absolutely fabulous - new style of presenting an American breakfast. The presentation is beautiful - did not expect that at all.

Stayed in June 2023

Hard to book

Room with balcony was nice, view from the balcony was great, esp at night Location was not bad to the station

Stayed in May 2023

non

the view and location

Stayed in May 2023

none

welcoming and luxurious service from all associates mentioned first person we meet ms Konda from guest service what service she is taking care all our request with in seconds great service keep up good work

Stayed in May 2023

perfect hotel in every way!

Stayed in April 2023

nothing in particular

it’s clean and big

Stayed in March 2023

amazing hotel

Stayed in March 2023

Very disapointed by the Japanese restaurant Wadaqura -very expensive and the food was below average (we had the chance to eat amazing food during our trip in Japan, in expensive restaurants as well as street food).

Beautiful Palace, rooms are very comfortable with beautiful view on Imperial palace gardens. Very well located, nearby several subway stations enabling to visit easily main Tokyo key spots. Personnel is extremly helpful and welcoming. Cocktails are amazing ! Breakfast buffet offers a variety of excellent food - the best we had by far during our trip toJapan. Very nice fitness + swimming pool with a view over Ginza - a unique experience in itself !

Stayed in March 2023

Nothing

It’s an exceptional hotel with great ambience and exceptional service

Stayed in March 2023

exceptional customer service attentive staff lovely breakfast each morning incredible shower-lots of pressure comfortable beds beautiful views

Stayed in March 2023

Given the price, location can be better. View is not as described as I expected.

Food is good. Staff and service are superb.

Stayed in February 2023

Really great and open view from the balcony. The Palace is one of the very few 5 star hotels in Tokyo that features balconies. Staff are helpful without being intrusive. There are also a few really good restaurants - a variety of Japanese foods such as Tempura, Teppanyaki, Kaiseki and Sushi are available. There is also a French and a Chinese restaurant which offer good views and good food. Really enjoyed their club lounge afternoon tea.

Stayed in February 2023

The blow drier is too heavy and the stop button malfunctioned. Curtains button malfunctioned. Hopefully, housekeeping can keep an eye on all electronics in the room.

Love the balcony! This is one of maybe just 2 or 3 five star hotels in Tokyo with balconies and these are a very good size. The view from the balcony is great and very relaxing. Restaurants are as great as the last time I stayed here before Covid. Staff members very polite and helpful.

Stayed in February 2023

The property is next to the Palace, it can overview the Palace Park which is quiet and peaceful.

Stayed in February 2023

During our visit, 4 of us in our family have chosen to stay at 2 deluxe king rooms, which would be perfect if they could be interconnecting. Unfortunately, the hotel did not have interconnecting rooms.

The location is excellent. Apart from being convenient to visit a lot of places in Tokyo, it’s a great experience to jog around the imperial palace, which is just next to the hotel.

Stayed in January 2023

expensive. could not accommodate an extra bed for my son in the room.

pretty, comfortable, nice location and vies as well as pleasant breakfast.

Stayed in December 2022

limited Food choices at the club Lounge

balcony in my Room

Stayed in January 2023

quite far from high street eateries

elegant and subtle luxury

Stayed in December 2022