Onsen in the room

Stayed in April 2024

Words cannot fully describe how amazing the stay was. The room was absolutely amazing and spacious, the view from the balcony and private onsen was breathtaking, the staff were so friendly, kind and attentive, the meals were soooo delicious and beautifully presented. This truly felt like a living dream. I hope to comeback again! This experience was magical and well worth it. 1000% awesome and relaxing!

Stayed in March 2024

Dinner at the hotel restaurant was just okay, nothing exceptional.

Both the hotel and the room were absolutely beautiful. All facilities were clean and the onsen was really great as-well. The hotel is a short walk from the centre so it’s easy to look around. Definitely recommend!

Stayed in December 2023

Need to wait too long for breakfast

Good arrangement of massage

Stayed in October 2023

None

Amazing brand new facility and provided free shuttle to town and train station.

Stayed in October 2023

Very brilliant. With staff who can speak English at the counter. Explaining alot of the details when I go from hot spring to dinner. Staff have greeted us outside of the hotel road area to confirm of our arrival. Very lovely indeed and will recommend my family and friends who wanted to visit here.

Stayed in October 2023

The location kinda sucks - it's fairly away from the center *and* on a hill, so you're somewhat dependent on the hotel shuttle bus service.

Massive fancy room with comfy beds, silent AC, balcony with nice view and m'fin' personal outdoor bath. Also the only place on my trip with proper quality TP that won't disintegrate if you as much as sweat near it. Breakfast was pretty good, personnel very helpful. Free ice cream and stuff.

Stayed in September 2023

Friendly staff Good food Also good view from private onsen

Stayed in July 2023

The food was excellent!!

Stayed in July 2023

Balcony onsen a treat, as were the private onsen. Very friendly and attentive staff, english no problem. Dinner was functional, breakfast good. Short walk to the centre of town.

Stayed in May 2023

When they asked us for any allergies, they should have also asked about dietary restrictions, though that could have been a translation error.

The staff was amazing and kind. They say is down when they noticed we were tired from walking, and helped us check in. Rooms were amazing, and the private onsen was lovely.

Stayed in March 2023

Unfortunately I think some message missed after the booking. It will be best as if someone can remind there is a shuttle bus service towards hotel. I think there is a description in hotels home page, but not in booking.com. I think a notification of shuttle bus schedule, after booking will be better. And it will be better if there is some cup noodle in hotel rather than buy them before arrive hotel. (Either there is a night ramen service, but not enough to me :) )

Environment is nice, bed is comfortable, and the basil biscuit really good. All staffs are nice. It should be a good experience to me

Stayed in February 2023

would prefer japanese kaiseki dinner over Western food

Stayed in February 2023

Especially for a solo traveler, it’s on the expensive side, but that’s not uncommon for a Japanese ryokan.

The property sits on top of a hill overlooking the town and the ski slopes - very picturesque after the snowfall. The onsen on the top floor was awesome - especially the outdoors one. The dinner and breakfast were delicious and plentiful. The staff were most polite and attentive. The free shuttle pickup and drop off at the Karuizawa JR Station was a great plus, as were the shuttles to and from the center of the town.

Stayed in January 2023

nice meals and room

Stayed in January 2023

there were strange noises in my room at night time, so i had some trouble sleeping. i was worried the hotel might be haunted, but it seems to be quite new so probably not 🤭 other than that, nothing comes to mind

100% best part of my stay was the view. very beautiful, even while relaxing in the onsen. room itself was comfortable and larger than expected. public hotel facilities were nice but limited (just the one top floor with a cafeteria/lounge and onsen). along with the public onsen there are four private onsen (no reservation required; you can just walk in and lock the door behind you). everything is clean and tidy. free food and snacks cycled in and out at the lounge. staff were very welcoming and accomodating. lovely food. i stayed two days in a row so was worried i might get the same menu, but the dinner menu was changed and i was provided an extra breakfast plate for my second breakfast to go with the standard buffet :) i read that it's not walkable, but the walk was rather nice, about ~8 minutes uphill walk from the bus terminal even with snow on the road. there is also a regular shuttle going both to the bus terminal and yubatake.

Stayed in December 2022

Loved the efficient and prompt check in service. Staff could speak English and were very helpful. Lunch and dinner at the restaurant was terrific with great service from the restaurant staff. The private onsen in the room was the best! Loved the selection of amenities in the lounge and the complimentary food

Stayed in December 2022

It cost a bit.

Bathroom experience was great. on the 6th floor there is also private bathrooms with beautiful view. Temperature of water was pleasant. I ordered a birthday cake and I could arrange it as I wish with making surprise. Extra coffee blender and good quality cafe beans helps us out in the morning to wake up.

Stayed in November 2022

the room is a bit small compare to others ryokan, location is a bit away from town, not walking distance

the private hot springs bath in the room, dinner is delicious

Stayed in October 2022

The view

Stayed in April 2024

Some staff are dismissive - maybe it’s language barrier but it’s a hotel!

Clean

Stayed in November 2023

The property was amazing. The amenities, the view and the onsens were some of our favorite things. The location was great, and the staff was incredible and so helpful. We had the same waiter (Teppei Otsubo) for every dinner, and he gave the best service. We thank him very much for making our dinners so wonderful.

Stayed in October 2023

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in February 2024