The rooms were spacious and very clean the staff were very friendly and helpful and made our stay in Japan comfortable

Stayed in May 2024

The staffs are very friendly and helpful.

Stayed in April 2024

Good location

Stayed in April 2024

Nil

Very friendly staff and the hotel is so near to everything

Stayed in April 2024

Would like a protein option and some fresh fruit for the breakfast.

Staff was excellent - eager, helpful and cheerful.

Stayed in April 2024

Pillows were on the small side. Hotel was very strict about breakfast hours. We saw on hotel website that breakfast ends 10am and went down at 9:40am, however the cafe sign said 9:30am and we were turned away.

The service was superb. One of us sustained a leg injury while on holiday, and we sought the hotel reception's advice for a clinic or hospital. I regret not getting his name but one staff member in particular helped us tremendously. He sourced a hospital with a medical interpreter, though unfortunately the interpreter was not available that day. As an alternative we asked where we could buy crutches, which we eventually ordered from Amazon and had delivered to the hotel. The hotel staff including other receptionists continued to enquire after our well-being till check out and beyond. The room was excellent — roomy and beautiful. Lighting was well done. Large comfortable bed, though the pillows could have been better. The toilet was also fantastic, with the toilet bowl, sink, and shower/bath in separated areas. Shower included a stool for sitting down (which was most helpful due to the leg injury). Breakfast consists of baked goods like croissants, doughnuts, etc. and was tasty.

Stayed in March 2024

I loved everything!

It was so clean and it was spacious

Stayed in March 2024

Nil

This property is close to the main train line back to Osaka city and also across the water from universal studios and the aquarium. Walking distance to shopping mall and location is quiet away from the city. Rooms are large and having a large dining / sitting area great for family’s.

Stayed in March 2024

Breakfast was complimentary but basic. Mostly sweet foods with toast and limited spreads. Would have been greatly improved with a few more options such as cereal, yoghurt, fresh fruit, or simple Japanese style breakfast. Location good for Universal Studios, but a little remote from central Osaka and certain airports.

Great value for money. Excellent space in the room which included a table for meals and a small lounge. Great for families. Nice touches such as complimentary food and soft drink/tea/coffee during the day/evening and pyjamas in the room for all of us. Lovely and friendly service at check in. Fantastic to have a new, clean laundry onsite. Cleanliness exceptional.

Stayed in February 2024

Breakfast is way too simple only with different types of breads. Not many options. Considering the price than may be should not expect too much.

Newly built hotel. The staff there was nice by providing towel when seeing us wet by rain.

Stayed in February 2024

Mattress and pillows weren't as comfortable as I'd like

Beautifully presented hotel, large rooms and friendly staff. An amazing stay and would stay again

Stayed in December 2023

Great customer service and walking distance to train. Breakfast was delicious.

Stayed in January 2024

How clean the property was and how nice the workers were

Stayed in December 2023

Very clean, spacious and well appointed rooms with ample amenities. Complimentary 24 hr laundry was greatly appreciated. Extremely convenient location and all of the staff were very friendly and super helpful.

Stayed in November 2023

Nothing

Clean and comfortable

Stayed in November 2023

Breakfast was poor.

Excellent location to cruise ship and easy access to subway system. Extremely large comfortable room for Japan!

Stayed in October 2023

Breakfast could use at yogurt. It's basically just a continental. I bought and brought a yogurt each day. Added the nuts and raisins which really added to being satisfied. However, for the price and value any breakfast was great.

The hotel is very new and it feels.like it. .Rooms were large. Location was right by train and Aquarium but still quiet. Being by the train made getting around really easy. It was a great find.

Stayed in October 2023

Brand new, large room and quality fit out. 50 metres to subway entrance and close to cafes and restaurants.

Stayed in October 2023

They were strict about not bringing any food out of the eating area. We couldn’t even bring a cup of water back to the room. No big deal but just thought it was slightly strange.

Loved that it was right off the train exit and many convenience stores right around the corner! Room was very spacious, clean and modern. They offered a simple mini pastry breakfast with drinks as well, something small to start your day.

Stayed in October 2023

Nothing to report - it was great.

Great location right next to the train station. A short walk to the Ferris wheel and adjacent food court. Happy to find a place selling vegan food nearby. Room was very clean and comfortable. Only a few train stops to Universal Studios or a 3100 yen ($32 AUD) taxi ride. Staff were lovely - very helpful.

Stayed in October 2023

Please make sure that coffee machine is in working condition

Stayed in September 2023

No pool or restaurant

Absolutely stunning. Massive room, comfortable bed. Only 2 minute walk from Osakako station.

Stayed in September 2023

Nothing to note about disliking the property. Everything went smoothly.

Very nice hotel. A few seconds walk to the station. Air conditioner and fan in the room was stellar. Especially with Osaka being like +40 in the summer. Outside view from hotel balcony was nice. Bathroom was super clean.

Stayed in August 2023

the room is clean

Stayed in July 2023