No inside passage from front desk or to restaurant. Very rainy! No dryer available to dry out wet clothes.

Room was roomy and very well done

Stayed in May 2024

Location

Stayed in March 2024

The room has a bit of a mothball smell initially which faded over the first hour. The place was clean otherwise. A little shelving or some hooks to hang towels near the shower / bathing area would help provide a spot to dry out towels between uses.

Secluded area that felt resort-like. The staff had reasonable command of English and were always helpful regardless. They provided umbrellas for walking around the property and on excursions and there was complimentary drinks - including alcoholic beverages - at reception. The toiletries were nice and you could grab extra items easily at the front desk. The included dinner and breakfast were really delicious and a wonderful experience. The private onsen was a nice introduction to the Japanese hot spring experience.

Stayed in April 2024

No vegetarian options for meals and no options for allergy sufferers

Good location on bus route. Room as described on website

Stayed in March 2024

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The people were very kind

Stayed in March 2024

The staff were not very helpful about finding restaurants nearby, didn’t receive info about having to pre-book dinner. Found someone else’s socks in the room (?!).

Good sized room with a private onsen.

Stayed in April 2024

We stayed in the private open air bath room which was extremely spacious, clean and comfortable. The breakfast and dinner were traditional and excellent. The staff were very friendly.

Stayed in April 2024

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It was our first time staying at a Ryokan and it exceeded our expectations the room was traditional japanese room with tatami and at the upper level we had our futons. The onsen bath was refreshing and calming. The food was so delicous and well portioned and locally sourced. Our only regret is that we did not stay longer.

Stayed in April 2024

Decor was a bit simple but that’s nothing to worry about Deep in the mountain location so takes some time to ride out

I reserved including half board, the food was lovely The private bath was really relaxing

Stayed in March 2024

No restaurants nearby.

Hot spring was awesome. Room was nice, table was indented into floor, very comfortable.

Stayed in March 2024

The private onsen was lovely!

Stayed in February 2024

It's located about 25 minutes by bus up into the mountains from Hakone Yumoto station - from the station take the bus from "3" and you will need to get off at stop 244. It's an easy walk from there. Once you work out the bus routes and stops it's a great spot to stay.

The room was a great size and allowed us plenty of space to sit and relax. Having a sofa as well as a tatami area was a huge bonus. The private onsen was super hot but comfortable. The breakfasts and dinners were excellent. The Hakone Free Pass is worthwhile as you will likely use the buses a bit.

Stayed in February 2024

The male staff attitude is not good enough. The hotel is located on highland where is not convenient to go to supermarket or convenience store.

Very comfortable and big house. The onsen is perfect! Highly recommend! The onsen is just at the yard of the house. The house style is like single family in the US. I really enjoy the onsen.

Stayed in January 2024

It's not related to Hotel - but just advice... Hakone area public transport in crowded if you can then rent a car...

Just best place i have ever been. And i will definitely stay there in future. Every meal was just excellent. And service is very helpful and understanding... It's my best memory from my first trip to Japan...

Stayed in January 2024

The beds- very uncomfortable. They were thin spring mattresses on the floor. We wanted Japanese style experience. But these things just made your body hurt. Toss and turn all night until you wake up at 5am and go get in the onsen to help with the aches and pains. It also needs some updating. The walls are very dingy.

It was about a minute walk from the Hakone Tanzen Bus stop. Private onsen wan nice.

Stayed in January 2024

nothing

Onsen is great as is the food.

Stayed in December 2023

We were on public transport and the location was just opposite the bus stop of Hakone Highland Hotel, but it may be more convenient to drive

The meals were the best that had during our trip. They accommodated our special request for non meat/chicken/pork which we really appreciate. The private onsen was just nice, the hot onsen with the cool late autumn breeze since it's open air, but shaded for privacy. The room was spacious, beds were really comfy. They even turned up the heater before our checkin so it was nice and warm when we enter the room.

Stayed in November 2023

The toilet is near the entrance which is far away from the heated room.

Private outdoor onsen and nice meals. The hotel also offer paid service to transport our luggage to Hakone-Yumoto station for pickup right at the train platform.

Stayed in December 2023

Lovely room, very spacious with private hot spring bath. Beds weren't the comfiest. A bit of a journey from the station but that is a lot of the hotels in the area. Best value price wise in the same area I would say. Onsen facilities and traditional Japanese food for dinner and breakfast available. Very peaceful. Staff were very friendly and helpful.

Stayed in November 2023

Loved private open air bath located in room

Stayed in November 2023

If you go by public transport connection is a bit lame. In general in Hakone you depend a lot on buses that don't pass often.

We got the room with private onsen and it was amazing! The room is soo spacious and comfy, it's like a Japanese flat on your own very traditional, we love it to chill at the end of our trip. Dinner was one of the best meal of our trip, very complete, many courses and even explanation of each. Breakfast was great too! And the staff is super friendly. A bit pricey but when considering all the things included I think is a fair price.

Stayed in November 2023

However, the room is a bit old, and we felt the floor and bathroom are unclean. probably need renovation and a good clean.

the location, dinner and breakfast were amazing, good quality and big portion for the price we paid.

Stayed in November 2023

The facilities are kind of old.

The waiters are awesome!!

Stayed in November 2023

Not directly related to the hotel but you restaurants near this place are scarce.

Breakfast was a Japanese traditional breakfast. It was really good and highly recommend getting your breakfast here.

Stayed in November 2023