More variety in the offered meals, though they were EXCELLENT, they only offered Japanese meals. For example, it is mostly seafood so if you have a fish/seafood allergy. Was fine for our 1 night stay.

The private onsen and the entire "ryokan" feel but still having a proper hotel like support (front desk, restaurant, unlimited drinks, small store for goods etc.) was perfect. Staff were exceptionally good as well. Wanted to also help travelers find the place. From the Gora Cable Car Station there is a bus-stop right outside of the station (at/near the train crossroads). Take this bus to "Hakone Highland Hotel" (I believe all busses will stop here from Gora station). Directly across the road from the bus stop is Sengokuhara Shinanoki Ichinoyu. Enjoy your stay!

Stayed in May 2024

There was a low level paper window on the ground floor through which noise outside could be heard quite clearly. One of our party had slightly disturbed sleep because of this because it was next to their futon and it was windy overnight. Worth being aware of if you have light sleepers in your group, but wasn't a major issue overall.

Really recommend booking with the dinner and breakfast included, both were excellent. On top of this, one of our party couldn't eat fish and they were very accommodating of this and prepared her different options for the meals. Location was very good. Multiple busses run to it from Gora and some all the way down to Hakone Yumato and even Odawara (although I would avoid these if bringing large luggage as the Odawara busses can be very crowded and won't necessarily have room for large bags) The private onsen bath with the room we booked was excellent. Only large enough to comfortably fit 2 people at a time but that was fine you don't want to spend too much time in it in one go. We all used it multiple times despite only staying one night. Would have gladly spent a few extra days here to enjoy it further! While it was the most expensive place we stayed during our trip it seemed very reasonably priced for the quality of the food and the inclusion of the private bath. Would definitely recommend for a stay in Hakone.

Stayed in May 2024

Location, private onsen open from our room and the dinner was delicious!!!

Stayed in May 2024

Late check in time. No vegetarian options for dinner but I understand that is what’s traditional.

Great traditional style Japanese rooms, just what we wanted! Really nice to have a small private onsen in the room. The public onsen we loved going to as well as it is much bigger. Dinner and breakfast was super nutritious. We loved our stay here. A lot of the reviews here mention the location being out of the way but don’t let that put you off. Most places to stay in Hakone are pretty spread out. If you have the Hakone free pass it’s very easy to get a bus from Hakone Yumoto station to there (about 25 minutes). Then the hotel is near the bus to take to Lake Ashi and the cable car (also included in the free pass). If you have a lot of luggage I would recommend forwarding it to your next hotel after Hakone instead of bringing it with you and just pack an overnight bag.

Stayed in May 2024

No inside passage from front desk or to restaurant. Very rainy! No dryer available to dry out wet clothes.

Room was roomy and very well done

Stayed in May 2024

Location

Stayed in March 2024

The room has a bit of a mothball smell initially which faded over the first hour. The place was clean otherwise. A little shelving or some hooks to hang towels near the shower / bathing area would help provide a spot to dry out towels between uses.

Secluded area that felt resort-like. The staff had reasonable command of English and were always helpful regardless. They provided umbrellas for walking around the property and on excursions and there was complimentary drinks - including alcoholic beverages - at reception. The toiletries were nice and you could grab extra items easily at the front desk. The included dinner and breakfast were really delicious and a wonderful experience. The private onsen was a nice introduction to the Japanese hot spring experience.

Stayed in April 2024

No vegetarian options for meals and no options for allergy sufferers

Good location on bus route. Room as described on website

Stayed in March 2024

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The people were very kind

Stayed in March 2024

The staff were not very helpful about finding restaurants nearby, didn’t receive info about having to pre-book dinner. Found someone else’s socks in the room (?!).

Good sized room with a private onsen.

Stayed in April 2024

We stayed in the private open air bath room which was extremely spacious, clean and comfortable. The breakfast and dinner were traditional and excellent. The staff were very friendly.

Stayed in April 2024

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It was our first time staying at a Ryokan and it exceeded our expectations the room was traditional japanese room with tatami and at the upper level we had our futons. The onsen bath was refreshing and calming. The food was so delicous and well portioned and locally sourced. Our only regret is that we did not stay longer.

Stayed in April 2024

Decor was a bit simple but that’s nothing to worry about Deep in the mountain location so takes some time to ride out

I reserved including half board, the food was lovely The private bath was really relaxing

Stayed in March 2024

No restaurants nearby.

Hot spring was awesome. Room was nice, table was indented into floor, very comfortable.

Stayed in March 2024

The private onsen was lovely!

Stayed in February 2024

It's located about 25 minutes by bus up into the mountains from Hakone Yumoto station - from the station take the bus from "3" and you will need to get off at stop 244. It's an easy walk from there. Once you work out the bus routes and stops it's a great spot to stay.

The room was a great size and allowed us plenty of space to sit and relax. Having a sofa as well as a tatami area was a huge bonus. The private onsen was super hot but comfortable. The breakfasts and dinners were excellent. The Hakone Free Pass is worthwhile as you will likely use the buses a bit.

Stayed in February 2024

The male staff attitude is not good enough. The hotel is located on highland where is not convenient to go to supermarket or convenience store.

Very comfortable and big house. The onsen is perfect! Highly recommend! The onsen is just at the yard of the house. The house style is like single family in the US. I really enjoy the onsen.

Stayed in January 2024

It's not related to Hotel - but just advice... Hakone area public transport in crowded if you can then rent a car...

Just best place i have ever been. And i will definitely stay there in future. Every meal was just excellent. And service is very helpful and understanding... It's my best memory from my first trip to Japan...

Stayed in January 2024

The beds- very uncomfortable. They were thin spring mattresses on the floor. We wanted Japanese style experience. But these things just made your body hurt. Toss and turn all night until you wake up at 5am and go get in the onsen to help with the aches and pains. It also needs some updating. The walls are very dingy.

It was about a minute walk from the Hakone Tanzen Bus stop. Private onsen wan nice.

Stayed in January 2024

nothing

Onsen is great as is the food.

Stayed in December 2023

The toilet is near the entrance which is far away from the heated room.

Private outdoor onsen and nice meals. The hotel also offer paid service to transport our luggage to Hakone-Yumoto station for pickup right at the train platform.

Stayed in December 2023

Lovely room, very spacious with private hot spring bath. Beds weren't the comfiest. A bit of a journey from the station but that is a lot of the hotels in the area. Best value price wise in the same area I would say. Onsen facilities and traditional Japanese food for dinner and breakfast available. Very peaceful. Staff were very friendly and helpful.

Stayed in November 2023

Loved private open air bath located in room

Stayed in November 2023

If you go by public transport connection is a bit lame. In general in Hakone you depend a lot on buses that don't pass often.

We got the room with private onsen and it was amazing! The room is soo spacious and comfy, it's like a Japanese flat on your own very traditional, we love it to chill at the end of our trip. Dinner was one of the best meal of our trip, very complete, many courses and even explanation of each. Breakfast was great too! And the staff is super friendly. A bit pricey but when considering all the things included I think is a fair price.

Stayed in November 2023