Transportation around town and between resorts is confusing, as is the need and process for making restaurant reservations. I would have appreciated if staff were more knowledgeable, forthcoming and proactive in providing assistance. Information and strategies shared between other tourists was frankly more helpful. Room was small but that's to be expected in Japan. A shuttle to train/bus station upon departure would be appreciated, as there are limited taxis available and it's too far to walk with gear and luggage.

Amazing location, in the heart of Echoland near restaurants and rentals, free shuttles to ski resorts right outside. Convenient heated gear room for storing skis, board, and wet gear. Friendly staff. Was able to send equipment ahead via Yamato, very convenient

Stayed in February 2024

The rooms could do with a renovation to make them more comfortable and modern.

Staff were friendly and location is excellent.

Stayed in March 2024

The only thing that lets this place down is that it is a bit old and run down. I don't feel the price we paid for 5 nights is reflected in the ammenities of this building. The carpets were old and one of the bedrooms had a huge brown stain in the middle of it. The beds are rock hard, the curtains are old and hard to close and the shower head in the bathroom definitely needs an upgrade (I swear this was at least 20 years old!) I don't think it would take much to make this place feel just a little bit more comfortable but luckily being in a ski village we didn't spend too much time there.

While the hotel itself isn't the nicest, The location is great. There are 5-6 restaurants just outside so eating out at night was nice as we didn't have to walk far. The staff were all super lovely and helpful. The breakfast was really good too! A small buffet but again, lovely staff and nice selection.

Stayed in February 2024

Breakfast always cold

Very helpful staff

Stayed in January 2024

There’s no cleaning service during our stay for 5 days.

All the staffs are very friendly and helpful.

Stayed in February 2024

Very convenient location and friendly, helpful staff.

Stayed in February 2024

Expensive. Some staff were not knowledgeable about the area and logistics and seemed like they were hired only for their English speaking abilities. They did not speak Japanese, which made it hard for them to find information (for example, they had to rely on the only staff who spoke Japanese to reserve a taxi). We were so used to the Japanese hospitality high standards that we felt like this hotel was more like being back in the US.

The room was laid out in such a way that we felt like we each had our own section, even though there were no walls separating us into separate bedrooms. It was helpful to have English speaking staff.

Stayed in January 2024

Drying room is not great, dryer not grey

Great staff, great location, easy to get around

Stayed in January 2024

Great central location. A minute walk to all bus stops shops and restaurants

Stayed in January 2024

Nil

Room size was good for Japan. The staff always very helpful. Great location in Echoland.

Stayed in January 2024

Rooms slightly outdated, but still comfortable

Staff friendly and helpful. Location. Facilities great

Stayed in January 2024

beds were a little hard but so are most in japan

great location , friendly staff

Stayed in January 2024

The staff were very friendly and helpful with assisting de confliction of ski bus timetables and assisting with administration of taxis, ski rentals, etc. it was very convenient to have the option to use the hotel bus to/from the JR train station when our taxi was late. The room was spacious, beds comfortable, amenities possibly slightly dated to some but acceptable. The atmosphere to chill out with a nice beverage after a big day on the slopes in the hotel lobby was perfect.

Stayed in January 2024

Location is very good Breakfast is delicious

Stayed in December 2023

Great location, wonderful accommodation and breakfast and even better staff!

Stayed in December 2023

Not much storage space for clothes… we stayed for a week and it would have helped to have a chest of drawers. There was good hanging space though.

It was a great location. The rooms were a good size. The beds were firm and the shower water pressure was brilliant. Olivia looked after us very well and helped us immensely by booking our restaurants in advance.

Stayed in December 2023

Pillows.

Location and people that run the breakfast and bar/ cheese bar.We saw 2 different musicians which was a treat.The lady who runs the serving was beyond good .

Stayed in February 2023

All in all there isn't too much you can fault this place on, rooms are not the biggest but that is just how things are in Japan.

Great hotel in a good location for transfers between ski resorts, close to some shops and restaurants. Staff were always pleasant to deal with and happy to help. Breakfast was good value for money. Hotel was clean and rooms were checked/cleaned daily.

Stayed in February 2023

Perfect location for skiing in the day and going to restaurants/bars at night. Right in the heart of Echoland, which is where you want to stay in Hakuba. The hotel has everything you need and the staff are very helpful. I also like the general vibe and style of the hotel. Stayed here twice now and would stay again!

Stayed in February 2023

Great location for shuttles / cafes / restos

Stayed in February 2023

The beds and pillows were hard but the friendly staff gave us blankets to soften the bed which was great The breakfast could have been hotter but otherwise it wS ok

The staff were funny and friendly and spoke very good English and very hospitable. Great location in Echoland near all the restaurants and a short walk to hakuba base camp bus shuttle.

Stayed in February 2023

it was quite old but that wasn’t a bad thing.

it was very close to bus for skiing. cosy and comfy.

Stayed in February 2023

The rooms could benefit from a renovation. The mattresses were a bit harder than we like. The half board option meant eating each day in one restaurant, with a limited menu. Avoid booking the half board option and instead use the many restaurants available nearby.

The location of this hotel was perfect as it was right beside Hakuba Base Camp. All the staff were helpful and lovely. Olivia was very helpful and did everything to make our stay wonderful. Our room was exactly as we expected it to be and great for 4 adults, giving a separation of the two room spaces. Coffee was always available in the lobby and was a lovely touch.

Stayed in February 2023

No lift, walk up and down stairs

Helpful host, has all facilities, very good location

Stayed in February 2023