399-9301 Nagano, Hakuba, Hokujo 3020-682, Japan
#72 of 103 hotels in Hakuba
Guests' ChoiceBased on 96 hotel reviews
7.9Cleanliness
8.1
Comfort
8.3
Location
9.1
Facilities
7.9
Staff
9.0
Value for money
7.8
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 April 2024
Tobyseattle
United StatesTransportation around town and between resorts is confusing, as is the need and process for making restaurant reservations. I would have appreciated if staff were more knowledgeable, forthcoming and proactive in providing assistance. Information and strategies shared between other tourists was frankly more helpful. Room was small but that's to be expected in Japan. A shuttle to train/bus station upon departure would be appreciated, as there are limited taxis available and it's too far to walk with gear and luggage.
Amazing location, in the heart of Echoland near restaurants and rentals, free shuttles to ski resorts right outside. Convenient heated gear room for storing skis, board, and wet gear. Friendly staff. Was able to send equipment ahead via Yamato, very convenient
Stayed in February 2024
Reviewed: 10 March 2024
Parag
NetherlandsThe rooms could do with a renovation to make them more comfortable and modern.
Staff were friendly and location is excellent.
Stayed in March 2024
Reviewed: 2 March 2024
Thomas
AustraliaThe only thing that lets this place down is that it is a bit old and run down. I don't feel the price we paid for 5 nights is reflected in the ammenities of this building. The carpets were old and one of the bedrooms had a huge brown stain in the middle of it. The beds are rock hard, the curtains are old and hard to close and the shower head in the bathroom definitely needs an upgrade (I swear this was at least 20 years old!) I don't think it would take much to make this place feel just a little bit more comfortable but luckily being in a ski village we didn't spend too much time there.
While the hotel itself isn't the nicest, The location is great. There are 5-6 restaurants just outside so eating out at night was nice as we didn't have to walk far. The staff were all super lovely and helpful. The breakfast was really good too! A small buffet but again, lovely staff and nice selection.
Stayed in February 2024
Reviewed: 25 February 2024
Gareth
AustraliaBreakfast always cold
Very helpful staff
Stayed in January 2024
Reviewed: 20 February 2024
Carrie
Hong KongThere’s no cleaning service during our stay for 5 days.
All the staffs are very friendly and helpful.
Stayed in February 2024
Reviewed: 17 February 2024
John
AustraliaVery convenient location and friendly, helpful staff.
Stayed in February 2024
Reviewed: 15 February 2024
Kazumi
United StatesExpensive. Some staff were not knowledgeable about the area and logistics and seemed like they were hired only for their English speaking abilities. They did not speak Japanese, which made it hard for them to find information (for example, they had to rely on the only staff who spoke Japanese to reserve a taxi). We were so used to the Japanese hospitality high standards that we felt like this hotel was more like being back in the US.
The room was laid out in such a way that we felt like we each had our own section, even though there were no walls separating us into separate bedrooms. It was helpful to have English speaking staff.
Stayed in January 2024
Reviewed: 15 February 2024
Michelle
AustraliaDrying room is not great, dryer not grey
Great staff, great location, easy to get around
Stayed in January 2024
Reviewed: 5 February 2024
Thomas
AustraliaGreat central location. A minute walk to all bus stops shops and restaurants
Stayed in January 2024
Reviewed: 2 February 2024
Natasha
AustraliaNil
Room size was good for Japan. The staff always very helpful. Great location in Echoland.
Stayed in January 2024
Reviewed: 27 January 2024
Sheryl
AustraliaRooms slightly outdated, but still comfortable
Staff friendly and helpful. Location. Facilities great
Stayed in January 2024
Reviewed: 13 January 2024
Karim
Australiabeds were a little hard but so are most in japan
great location , friendly staff
Stayed in January 2024
Reviewed: 5 January 2024
Nathaniel
AustraliaThe staff were very friendly and helpful with assisting de confliction of ski bus timetables and assisting with administration of taxis, ski rentals, etc. it was very convenient to have the option to use the hotel bus to/from the JR train station when our taxi was late. The room was spacious, beds comfortable, amenities possibly slightly dated to some but acceptable. The atmosphere to chill out with a nice beverage after a big day on the slopes in the hotel lobby was perfect.
Stayed in January 2024
Reviewed: 4 January 2024
Omsin
ThailandLocation is very good Breakfast is delicious
Stayed in December 2023
Reviewed: 30 December 2023
Jio
United Arab EmiratesGreat location, wonderful accommodation and breakfast and even better staff!
Stayed in December 2023
Reviewed: 30 December 2023
Irene
AustraliaNot much storage space for clothes… we stayed for a week and it would have helped to have a chest of drawers. There was good hanging space though.
It was a great location. The rooms were a good size. The beds were firm and the shower water pressure was brilliant. Olivia looked after us very well and helped us immensely by booking our restaurants in advance.
Stayed in December 2023
Reviewed: 24 March 2023
Parfitt
AustraliaPillows.
Location and people that run the breakfast and bar/ cheese bar.We saw 2 different musicians which was a treat.The lady who runs the serving was beyond good .
Stayed in February 2023
Reviewed: 7 March 2023
Velja1981
AustraliaAll in all there isn't too much you can fault this place on, rooms are not the biggest but that is just how things are in Japan.
Great hotel in a good location for transfers between ski resorts, close to some shops and restaurants. Staff were always pleasant to deal with and happy to help. Breakfast was good value for money. Hotel was clean and rooms were checked/cleaned daily.
Stayed in February 2023
Reviewed: 2 March 2023
Liam
JapanPerfect location for skiing in the day and going to restaurants/bars at night. Right in the heart of Echoland, which is where you want to stay in Hakuba. The hotel has everything you need and the staff are very helpful. I also like the general vibe and style of the hotel. Stayed here twice now and would stay again!
Stayed in February 2023
Reviewed: 28 February 2023
Sydneytraveller
AustraliaGreat location for shuttles / cafes / restos
Stayed in February 2023
Reviewed: 24 February 2023
Shayne
AustraliaThe beds and pillows were hard but the friendly staff gave us blankets to soften the bed which was great The breakfast could have been hotter but otherwise it wS ok
The staff were funny and friendly and spoke very good English and very hospitable. Great location in Echoland near all the restaurants and a short walk to hakuba base camp bus shuttle.
Stayed in February 2023
Reviewed: 22 February 2023
Jo
Australiait was quite old but that wasn’t a bad thing.
it was very close to bus for skiing. cosy and comfy.
Stayed in February 2023
Reviewed: 19 February 2023
Daryl
AustraliaThe rooms could benefit from a renovation. The mattresses were a bit harder than we like. The half board option meant eating each day in one restaurant, with a limited menu. Avoid booking the half board option and instead use the many restaurants available nearby.
The location of this hotel was perfect as it was right beside Hakuba Base Camp. All the staff were helpful and lovely. Olivia was very helpful and did everything to make our stay wonderful. Our room was exactly as we expected it to be and great for 4 adults, giving a separation of the two room spaces. Coffee was always available in the lobby and was a lovely touch.
Stayed in February 2023
Reviewed: 12 February 2023
Lawrence
AustraliaNo lift, walk up and down stairs
Helpful host, has all facilities, very good location
Stayed in February 2023
Cape Town, South Africa
Verona, Italy
Lazise, Italy
Hyderabad, India
Albarracín, Spain
Durban, South Africa
Nuwara Eliya, Sri Lanka
Takamatsu, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content