It's up on the hill that when we wanted to walk around and go down by the water, we had to clime up the hill to get hack to the hotel ( we are in our 60's and not too easy).

The view was great. Breakfast had a variety of items and very good.

Stayed in November 2023

None

Onsen

Stayed in October 2023

They don’t accept people with tattoos in the public bath unfortunately. Not the worst thing in the world but that’s probably only the dislike.

Really friendly staff and a really beautiful view, would stay again!

Stayed in October 2023

Shintomitei could have done better to improve the hotel in many of its facilities including the room. Instead it offers just enough for an average stay and it’s guests are not wowed! Nevertheless it’s a generally happy stay. Staff were friendly and helpful. Check in was smooth. Internet extremely poor. Not worth the price of the stay compared to other similar accommodation elsewhere.

Friendly staff. Overall happy stay

Stayed in September 2023

The building and facilities were a little old and sometimes it felt like we were the only ones in the hotel

They had a family onsen where you could rent the place for 45 mins to have alone time with your loved ones for 2800yen. They also had their own public bath you could enjoy from 5:30am in the morning until midnight. I loved the fact that they had a shuttle to take you to the iconic tourist places

Stayed in July 2023

Hotel shows wear and needs a facelift. Need blackout curtains and brighter bathroom light.

Big room with harbour view. Very pleasant staff. Good onsen.

Stayed in May 2023

The room can use some renovations.

The view from our room was great and breakfast was good. The staff was very helpful they made an arrangement for us to eat dinner at a restaurant with free transportation.

Stayed in March 2023

The private bathroom and toilet could be maintained better.

Very friendly and helpful staff. Clean, large room with private bathroom and toilet. Great view onto the bay. Accessible rooftop with 360° view. Multiple shared baths (onsen) including outdoor bath. The first morning there was a buffet style breakfast as advertised, the second morning a rich traditional Japanese style breakfast. The free shuttle service from / to the train station is convenient if you have a lot of luggage.

Stayed in December 2022

Though the room was large, the sleeping area was a bit cramped and the bed was a bit hard for my taste, but I know this the Japanese style. The hotel has probably seen better days, renovation overdue in some areas

The Japanese style breakfast was excellent and large, more than I could eat. Situated on a slight rise, there was a good view from our window on the third floor.

Stayed in September 2022

It was on the expensive side compared with other places further up the coast

Great location near the attractions and a view of the bay from the room. Nice sized communal baths. Excellent dinner which I booked late but there was no problem for the staff. Staff could not have been more helpful. Wonderful service at dinner

Stayed in August 2021

What was not to like? Clean, friendly staff, amazing food. The view from our room was gorgeous. There is a shuttle bus to help you getting to the stations.

Stayed in May 2023

Although the room was clean, it showed its age.

The staff were very friendly and helpful. They welcomed us like we are an important guest when we checked in. The breakfast was superb. At first, I thought it was a buffet but it was actually a Japanese set meal served in a private room, much better than expected.

Stayed in April 2023

Reassuringly old fashioned. The staff were equally old fashioned and excellent.

Stayed in April 2023

Will be nice to have a menu detailing what the dinner serves since the ingredients use for the meals are seasonal. The rooms and furnishings are on the older side.

The staff Amazing Kaiseki-ryori dinner and buffet breakfast. Rooftop access gives a good view of the town, but limited view of the bay. The 2 communal onsens are good with the 2 baths rotating between male and female access for the morning and evening.

Stayed in February 2023

Disappointed that a hotel of this level had only 1 option of shampoo/conditioner and body soap - with horse oil. This is a no-no to vegans and vegetarians. We couldn't take a bath because of that. If you could provide other options of beauty amenities that are cruelty-free and do not have animal-derived products, I would recommend this place to the vegan/vegetarian community. Otherwise, vegans should bring their own shampoo etc.

Most of all I loved how the staff treated us, they responded to all of our requests. Especially grateful to the dinner and breakfast manager. I appreciate them preparing vegan meals and taking into account all of our food restrictions. Location is great, within walking distance to all the main attractions. The Hotel has an open roof where you can enjoy a beautiful sunrise/sunset view in Matsushima.

Stayed in November 2022

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Stayed in August 2023

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Stayed in October 2022

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Stayed in November 2022

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in May 2021