Accessibility in Hakone was not the best - in terms of frequent bus services, etc. There was no food/meal options available at the accomodation. It was difficult to find restaurants and food places to dine at especially on the weekend as everything was fully booked/reserved beforehand.

It was quite easy to find. It was in a beautiful location. Room size was very good - especially at the price point. Onsen and other ammenities were well-kept and cleanly. Very homey vibes.

Stayed in November 2023

The only slight negative was that to use the outdoor onsen you needed to shower indoors first, then change into clothes to then use it. If a shower was provided at the outdoor onsen this would make the process much easier.

Loved everything about this hostel! We stayed in the dorm room pods - they are very private and with all the conveniences you would need for your stay (USB and wall chargers, good lighting etc). The staff were so friendly and welcoming. The shared kitchen and lounge space was really nice and extremely well-equipped with the nicest crockery I've ever seen in a hostel. There was free tea and coffee and you can even grind your own coffee beans which were provided. The seating area was both cosy and conducive to socialising. The onsen was very good (both indoor and outdoor) and usually not too busy. The location is great for access to many nearby cafes, restaurants and convenience stores, as well the bus stop and train station (so if you have the Hakone Free Pass it's perfect for exploring the region). Would definitely stay again if visiting the region.

Stayed in October 2023

None

Onsen, both indoors and outdoors Proximity to bus stop Overall ambience Comfort of cabin

Stayed in November 2023

Amazing common room. Great outdoor onsen. Very friendly and helpful staff.

Stayed in November 2023

Exceptional place with almost Private onsen!

Stayed in October 2023

There was a slight draft from the windows which made it a bit cold at times but this is likely due to the traditional architecture so we didn’t mind so much.

We stayed in one of the traditional room & found the staff to be very lovely & helpful with assisting us with places to eat & restaurant bookings nearby. This was also our first experience of an onsen which we found very relaxing & all instructions clear. The common area was also well equipped to make meals yourself & the view from the property in Autumn was beautiful.

Stayed in November 2023

The only downside was dealing with eating/food. It would have been nice if breakfast of some sort was provided (coffee and tea was available). There is a 7-Eleven nearby, so we were able to pick up items, but selection is basic. Regarding dinner, the small town location with just a few restaurant options was challenging and necessitated advance planning, especially since we were relying on public transport to get around and that stopped around 8pm.

Friendly, helpful staff; spacious and comfortable private room supplied with everything we needed; the provided samue were cute and fun to wear during our stay; loved the outdoor onsen; the common/shared kitchen and lounge area was inviting and well-stocked. Wished we could have stayed longer!

Stayed in November 2023

Limited food options around

Super cozy interior and great onsen! It was a bonus that you could also meet other solo travellers if you’re interested since the lounge area is naturally conducive for that

Stayed in November 2023

Nothing…

Yes! I loved the homey vibe and the common area to meet new people, it was amazing

Stayed in November 2023

The location suited me very well but not sure wether it is practical in terms of being close to other tourist attractions like the rope ways and lake etc! But would not know as I did not do those things. Wish the reception sold more of international snacks (in addition to the great assortment of noodles etc).

Loved everything about this hostel, from the location (close to the open air museum) in the mountains, down to the very small details of the interior. Lounge area was beautifully planned with a great view and places to hang out with new friends. The Onsen bath was clean and beautiful too. Had it for myself in the morning. The dorm bed was super big and felt private.

Stayed in November 2023

The onsen were amazing, they have an outdoor and in door onsen.

Stayed in November 2023

Everything is just amazing ! Clean, tidy, very warm welcoming, help at the front desk about where and how to go around. I deeply felt like at home. This place and the staff are wonderful ! Would love to come back here ❤️ Thank you all for your gorgeous welcoming 🙏🏽

Stayed in November 2023

Not well signed from the road.

The view from the room was amazing.

Stayed in November 2023

The mattress was too soft

incredible common space and onsen

Stayed in November 2023

I've stayed in quieter dorms

Everything, one of the most welcoming, warm, well equiped places I've ever stayed

Stayed in November 2023

Lots of stairs to access reception (tricky with luggage, inaccessible for wheelchair users or people with limited mobility). The dryer was not good, it took us hours well into the night to finish the laundry. Take into account the rooms have no toilets (there’s shared ones on each floor) or showers (those are shared and open in the Onsen, divided by gender).

The common room is amazing. The private onsens are beautiful and very enjoyable. Our room had a balcony with great views to some small waterfalls. The complimentary lounge clothes were so comfy I’d loved to take them home. Staff is very nice and accommodating.

Stayed in October 2023

The lack of sidewalks isn't ideal for walking around at night even though the area is very safe. Exploring during the day is definitely easier but beautiful area and be sure to take a trip one of the nearby lakes!

Our room here was one of the highlights of our stay. There is access to capsules and other options but our larger room was very appreciated to recharge. The staff were incredibly accommodating, both the indoor and outdoor onsen areas were beautiful and perfect, and everything about the room was perfect.

Stayed in October 2023

Great, relaxing accommodation

Stayed in October 2023

We didn't realise how challenging it would be to eat dinner in the area. When we asked for tips on restaurants in the afternoon we wish staff would have recommended us booking ahead. We spent a long time walking the streets at night trying to find somewhere as all the restaurants were full.

Stunning location - the views are incredible. I enjoyed going for a walk around the area as it was so peaceful. There is a bus stop just outside the guest house, so it was easy to get to from the train station. The staff were lovely and the communal dining area was excellent. We slept in a private japanese room, which was clean and comfortable.

Stayed in September 2023

I recently had the pleasure of staying at Onsen Guest House Tsutaya, and I can't say enough good things about my experience. From the moment I arrived, I was greeted with warm hospitality and a serene atmosphere. The staff at Tsutaya were incredibly friendly and accommodating. They went out of their way to ensure I had a comfortable and enjoyable stay. The shared dorm room was not only comfortable but also immaculately clean. The bedding and facilities were well-maintained, and the layout of the room offered a sense of privacy in a communal setting. The location of the guest house was also ideal, nestled in a peaceful area that allowed for a tranquil escape from the bustling city. It was the perfect retreat to unwind and recharge. I highly recommend Onsen Guest House Tsutaya to anyone seeking an authentic Japanese experience with top-notch service. My stay was memorable, and I can't wait to return to this gem of a guest house.

Stayed in October 2023

Nothing

The manager is very supportive

Stayed in October 2023

This is not their fault but the booking.com mesaging service was hacked and I was scammed into paying and it didnt go to the onsen guest house.

The location was stunning and the onsens were well kept. The staff were super accomodating and friendly and helped my issue with a payment by reimbursing some monet which was very nice of them.

Stayed in October 2023

staff was really friendly and helpful Room had amazing view to mountain side Outdoor onsen was especially great

Stayed in October 2023

Great common space, with decent kitchen with lots of equipment and very large chill area. Complementary tea/coffee. I could really relax and feel at ease. The onsen were incredible! Clean and spacious.

Stayed in October 2023

The only thing we found was there was not that much choice of places to have dinner as most places closed early

I loved the location, being able to hear the running stream and being part of nature

Stayed in October 2023