Pillows were flat and small. Other than that everything was great.

Friendly staff, great location and modern facility.

Stayed in May 2024

Super clean and the location is very convenient.

Stayed in April 2024

Little squeeze but larger compared to most rooms. Hotel policy is either to change towels or clean room but not both

We had two connecting twin rooms at end of corridor so it was quiet

Stayed in April 2024

Room was a bit small but manageable.

Walking distance to the bus stop to catch the airport bus to New Chitose Airport

Stayed in April 2024

The check-in system don't apply if you're booking through a 3rd party site. Staff have to manually print out your booking and get it scanned at the booking system.

I liked how close the hotel was to the subway line (literally outside) and also 5 mins walking distance away from the airport shuttle bus (highly recommend). The hotel is also situated on the fringe of Susukino, walking distance to Nijo market and Tanuki Koji shopping street. The hotel was bigger than a typical hotel size in Tokyo. Was given 3 single beds for my family of 4 (2 kids below 6), very adequately spaced. Luggages could be stored under the bed giving the room more space. Towels could also be changed every day.

Stayed in April 2024

The coffee table when we checked in is sticky and dirty. Looks like a cup noodles residue coz it smells like it. Same with the refrigerator, there are like food stains inside. We just cleaned it ourselves with wipes because we’re so tired and had no sleep to go down and complain. But overall our stay was great and we loved our room.

The location is great. Just in front of the train station exit. Lots of restaurants and convenience store in the area. Just walking distance to the airport bus stops which makes it convenient to travel to and from the airport. Staff is very helpful and great.

Stayed in February 2024

The hotel is perfect for my all 30 years of travel. Super location, super clean and great service, great value. Thank you to all hotel staff to make our trip so comfortable and happy.

Thank you reception lady help me retrive my leave behind Amour bag pack i leave behind at the couch. She even help me translate the fees for taxi at the hotel entrance. The hotel super clean. Excellent location to metro for foreigner like us who dont drive. The snow festival is too cold for us. However, the complimentary amenities of face cream at the lobby really help as we are from hot weather country. Very happy to stay at Sotetsu Susukino and will recommend to all my friends , family and i will be back again if i visit Hokaido.

Stayed in February 2024

Non

Very near the subway so its easy to go places

Stayed in March 2024

-

The hotel is clean and comes with free masks, toothbrush, toothpaste, green tea, matcha powder, facial mask etc. for you to take freely at the counter. Staffs are friendly too. Self Check-out is easy.

Stayed in April 2024

Despite the hotel's convenient location with a car park right behind it, the charging method allowing only one entry and exit per day is not very accommodating. It would be more convenient if the system allowed for unlimited entry and exit once the parking fee is paid.

The hotel generously upgraded us to a special room on the top floor for our honeymoon trip, which deserves special recognition. The location is conveniently close to the underground shopping street, connecting to various malls like Parco and Cocono Susukino. The hotel staff were exceptionally helpful in guiding us to our destinations with patience. With this level of service at this price point, we highly recommend it!

Stayed in March 2024

None

Near station,Good location, Just walk 5 minutes you can shopping Susukino , Many Restaurant around here

Stayed in March 2024

Nothing

Location and cleanliness

Stayed in March 2024

Small room, but overall good

Look and feel of hotel is nice. Location is very good. Good breakfast selection as well

Stayed in February 2024

the waiting time for elevator it too long , and front desk needs to improve English ,

location is great

Stayed in March 2024

None. Met all my expectations.

Excellent location near the subway and main intersection of Susukino. The room is very well equipped, comfortable and ideal for resting. Staff provided me with all the information I needed and were very thoughtful with my requests. Definitely recommended!

Stayed in March 2024

Simple and comfortable. Staff were very helpful with storing our luggage before check in. The TV has YouTube which was nice as most hotels only have Japanese channels. Location is right next to a train station. It’s a slightly out of the main Susukino area but also cheaper. I would say it’s good value for money.

Stayed in March 2024

No share bathroom

Near station

Stayed in March 2024

Breakfast wasn’t great quality-wise, but it was free so no actual complaint

Great, central, comfy business hotel

Stayed in March 2024

none

It is near to everything! convenience store, the unlimited wagyu and crab resto, Ramen , Mall! The bed is comfortable. They upgraded us for FREE! Thank you!

Stayed in February 2024

Hotel is very near to everything, shops, lots of restaurants nearby as well.

Stayed in March 2024

This was our first time staying with Sotetsu and we booked an adjoining room for the 4 of us and it was excellent. The rooms are very spacious, comfy beds and pillows, everything was really clean and the breakfast was so delicious. We loved it so much we booked another Sotetsu hotel in Kyoto.

Stayed in February 2024

Location is good. Subway entrance in front of hotel.

Stayed in February 2024

The hotel located in very strategic area, the check in and check out process very smooth, and the room was very cozy. Love to stay in here!

Stayed in February 2024

Near the Airport Limousine Bus Stop..just in front of hotel..walking distance to many places like Tanukikoji Street, Nijo Market, Odori Park, also a few halal restaurant...the room just nice..for muslim, even it's a little bit small but still have a space for solat...total overall, my team love this hotel so much..might be repeat if going to Sapporo again

Stayed in February 2024