Room is very new, clean, nice, spacious and comfortable, with fresh scent of wood. Staff is very polite, patient and friendly. Private hot spring is very good.

Stayed in March 2024

Cozy and friendly.

Remote but exclusive.

Stayed in March 2024

Can't think of anything that I didn't like.

I like everything, including the host, staff members, the room and facilities, meals with personalised menu, the onsen and the beautiful scenery. The hotel is located just opposite to the Ideyu Morning Market and a few minutes walk from the Gero Onsen Gassho-mura, a cultural heritage that shouldn't be missed if travelling to Gero.

Stayed in March 2024

Room is clean and spacious. Bathroom in the room is well equipped and decorated. The public outdoor hot spring was so nice and relaxing. And there’s also a free private indoor hot spring that was very nice too. And I really like that the hot springs are 24/7. Meals were so good and all the staffs were so friendly and helpful.

Stayed in January 2024

2 beds provided, each was slightly too small for 2 people to sleep in, rather better to have just a queen size or king size bed instead.

Good service, large rooms, good quality meals, complimentary items, pick-up service to and from gero station. Even toiletries were of very good quality.

Stayed in November 2023

Place is beautiful. Good location, rooms are very clean and well equipped. Freindly staffs. Great outdoor bath. Food is good.

Stayed in October 2023

Very friendly staff. Excellent food and a great onsen in general. Highly recommend

Stayed in October 2023

No

Perfect in all aspects.

Stayed in October 2023

Beautiful little Japanese style hotel in Gero. The facilities are exceptionally nice, as well as the food and the staff. We booked thr room with a hot spring bath inside. The room was very spacious and the bathroom really beautiful and perfect for relaxing. There is also a separate bath on the roof for all guests (men and women separate) with a nice view of the valley and Gero. The food was so good and the staff were all so very helpful and friendly. I've seldomly had such a good service and overall experience.

Stayed in September 2023

The food at this onsen was exceptional, best we had so far in a onsen.

Stayed in September 2023

It is expensive - very difficult to say whether good value for money or too expensive. But as the last night of our trip it was a real treat. Ceiling in ladies public bath room needs attention due to a/c staining area around it.

Staff were fantastic. Large room and everything provided. In general very clean Overall very comfortable Meals were very good and beautifully presented

Stayed in July 2023

In 2019, my son and I spent time in Kyoto. This year we decided to do a multicentre trip (Tokyo, Nagoya, Gero, Osaka) with the Suihoen, Gero Onsen in the middle for 4 days. I think Gero may be the best and most beautiful place I have ever stayed and Suihoen and the staff were a big part of that. Outside onsen on the roof is fantastic with unspoilt views of the mountains. Staff excellent. Food excellent. Fantastic place to recharge from the stresses of life.

Stayed in July 2023

Price is on the high end.

Staff members were extremely polite, professional, helpful and friendly. Their service enhanced our overall experience of the Ryokan. The meals were great too.

Stayed in June 2023

services

Stayed in April 2023

Suihoen was the pinnacle of our honeymoon. the staff were absolutely lovely and attentive. They added so many small touches to our stay and the food was absolutely sublime! if we could give them 100/10 we would. it was the absolute highlight of our entire Japan trip and we will definitely be back!

Stayed in April 2023

Great place. The staff were really attentive, helpful, and great. The room was fantastic. The dinner was so so yummy, and so was the breakfast. The onsen facilities are great and the amenities are so awesome. We loved every second of our stay here. Cannot wait to go back.

Stayed in May 2023

Everything was perfect: pick-up from the station, the hospitality, the room with the relaxing onsen bath and the food. We really enjoyed our stay.

Stayed in April 2023

I’ve drive there, but, the snowy weather terrified me not to be back to Nagoya!!!

Very nice facility, modern and clean!! And, The most fabulous thing is FOOD!! I and my mother really enjoyed every meal served at the Ryokan!!! ^^

Stayed in January 2023

Everything and everyone was so thoughtful during our stay. They offered to pick us up at the Gero station so that was very convenient since we had a lot of luggage. They are very punctual. The outside is serene and beautiful just as I would expect. The inside of the lobby was so aesthetically pleasing. More colorful than I thought it would be. Everyone there during check in was very welcoming and informative of the hot spring areas we can check out in the town. Of course you don't need to go out because the hot spring inside the Ryokan are amazing. There are two separate public onsens on the roof (one for men, one for women with the same design). This is the beautiful rock looking one in the pictures that you see. Then there is a separate outdoor onsen you can pay and reserve for 45 min that we used as a couple. VERY great and around $40! The private one has a warmer bath and then a super hot bath. We were surprised that it came with 2 baths. We loved it very much! The dinner and breakfast was served by a very lovely person. The dinner part was a multi course meal so it was just so fun and everything was delicious. The yukata they provide is so cute. I like these patterns more than some other places I have seen. We took many pictures and felt so cute The rooms are beautiful. The pictures don't do it justice. The tatami is kind of squishy and heated. The futon is kind of thin but surprisingly fluffy. My boyfriend is used to the typical firm hotel beds though so he found it a bit hard to sleep, so be aware. But I like this futon because I hate hard hotel beds. I just use the pillows as more cushion. Heating and air conditioning is very customizable but I liked the default settings. Shower and bathroom is great. I took a picture of the body wash because it smells like green tea and I must buy it now. The TV works fine. I set up my Nintendo switch and played video games with an HDMI cord I brought from home.

Stayed in January 2023

A bit expensive.

Service is excellent. Room very comfortable.

Stayed in September 2023

Facilities little bit outdated.

Quiet place,friendly and english speaking staffs.

Stayed in June 2023

for the price we paid, could expect a prettier indoor n outdoor onsen. not that it wasn’t pretty - was still good. but not wow. Also would expect staff more equipped with English. there was confusion at check in as when we booked, we were supposed to have meals in room like traditional ryokan. but they only told us we were to be served in restaurant but couldn’t manage to explain why due to limited English. but kudos to them, they still accommodated our request

the room was fantastic and the private onsen in the room was a lovely treat. the staff who serviced us, he was the best. so attentive n speaks decent English and went out of his way to make us comfortable

Stayed in April 2023

tbh almost everyone was great and there was nothing to dislike. the tatami mats get hot but that also could have been because we were enjoying the hot springs right before bed.

the location well maintained and incredibly scenic. The amenities and onsite eating was all top notch!!!

Stayed in May 2023

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Stayed in February 2024