Location and views were great. Comfortable spacious room.

Stayed in October 2023

The bathroom was clean, however, there was a slightly unpleasant smell when we arrived.

Absolutely loved the onsen! It was my first time at a public bath and it was a great experience.

Stayed in October 2023

It’s traditional Japanese style room. We like it so much. You can see the Mountain FUJI just outside the window. It’s so amazing. The space in the room is really big. And it’s comfortable. Please book the room includes breakfast if you are considering staying here, because the Japanese style breakfast is so so so good! It’s the best breakfast we ever had in hotel. Specially thanks to the hotel staff! Because it was my birthday, the staff MIKA prepared birthday cake secretly for me which make us so surprised. She and another young man staff are both perfessional and so kind.

Stayed in September 2023

The breakfast was an amazing traditional Japanese breakfast. The food and service were impeccable. We stayed two nights, and each of the two breakfasts were unique, which I appreciated!

Stayed in August 2023

Staff were very friendly, gave all sorts of helpful advice about where to visit in the local area, and generally went out of their way to make my stay a pleasant one.

Stayed in July 2023

The view was my favorite and also the staff. Helpful with getting me a taxi.

The Location was amazing, the view from the room was breath taking.would of love to stay a few days more.

Stayed in July 2023

Need to open door by actual key

Friendly staff

Stayed in July 2023

The view from the lobby (and I'm assuming the mountain-side rooms) was spectacular! Mount Fuji was right behind the place, and we had views of the lake which was still gorgeous. If you make a 5-10 min drive around the lake, you'll get to see Fuji reflected in the water below. It's in a beautiful little location with lots of little eateries and shops along the shore. The place itself was very comfortable, the onsen was relaxing and their multi-course dinner was a wonderful experience! Highly recommend.

Stayed in May 2023

Exceptional service and breakfast

Stayed in May 2023

Came on a rainy day

Stayed in May 2023

very dated room, bathroom facilities and inside onsen

very clean and friendly staff, the outside onsen was nice

Stayed in April 2023

There was a really unpleasant smell from the bathroom and the curtains didn’t block out the sun in the morning

The hospitality was fantastic. The staff was incredibly warm and kind.

Stayed in April 2023

We stayed in a Japanese-style room and it was more than amazing experience. We arrived before check in and could store the luggage in the hotel until getting in. The room itself was very spacious and comfortable, we really enjoyed our stay. Especially that we even could use the hotel onsen (amazing as well) although we both have tattoos (nevertheless we tried to get in once it was empty). The stuff is super friendly and very helpful in all aspects. Highly recommending!

Stayed in April 2023

None

Traditional breakfast meal was excellent. Although Mt. Fuji was partly hidden, it was awasome!

Stayed in April 2023

Hotel can improve transport support

Staff are helpful

Stayed in February 2023

Amazing experience and staff!

Stayed in December 2022

Very nice view, comfortable room and friendly staff.

Stayed in January 2023

Nothing

The room with Mt Fuji view is amazing. Staff is very helpful to find a local yakiniku restaurant for us.

Stayed in December 2022

The room, despite being very comfortable and clean, feels a bit old. Would definitely benefit some revamp, but it is ok. The heating was a bit loud (even at the minimum) and we were only able to manage its power, not the temperature itself so we felt a bit hot in the night. Last, the washlets did not work properly in our roo, while this is something you get used to when traveling in Japan.

The location was excellent, really close to the lake and the mount Fuji. The public bath was also great, both the one for women and the one for men. The room was quite big and confortable. The staff was really nice!

Stayed in January 2023

Too expensive and the breakfast was not satisfactory

The view

Stayed in December 2022

Onsen bath was a little too hot, location is quite far from Kawakuchiko.

Breakfast and was super and much higher than my initial expectation. Staffs were super supportive and can speak English. Can see Fuji mountain from the room in the morning.

Stayed in December 2022

the service was excellent!

Stayed in December 2022

Nothing

The location is awesome. The view is excellent!

Stayed in November 2022

The thermal baths were fantastic. Breakfast and dinner were traditional Japanese cuisine, which I appreciated experiencing as an American. The staff couldn't have been more friendly and helpful. The location was excellent - the bus stop is right in front of the hotel. We got a clear view of Mt. Fuji on the second morning from our balcony!

Stayed in August 2022