Nothing. Really great stay

Absolutely fantastic. The staff were amazing and so helpful. Room was perfect. Hot spring was a little hot but it’s a hot spring. The bed was so comfortable.

Stayed in April 2024

There was no table for Omakase dinner in the hotel restaurant as we did not book before arrival, so we had to go to their sister hotel, by hotel shuttle bus for our omakase dinner.

Located at top of hill so car or taxi is necessary to get there. but walking down from hotel to town is easy and on the way can see all the interesting shops and past the origins of some onsen springs. Our family room for 4 has two proper comfortable large beds and another room for 2 futon beds. This area is converted to a breakfast area in the morning. On top of a nice small private onsen in the semi-open area of the room garden, the hotel has 8 private bookable onsen, 4 outdoor and 4 indoor, bookable 45 min session but must finish the session before booking another one. The lobby has unlimited supply of ice cream and tea as we arrive back after a day's shopping. I appreciate their shuttle service transporting our luggage to another hotel while we went shopping, after our checkout.

Stayed in March 2024

Nil

It has 8 private onsen and the room I booked has an open Air bath. A short walk to the town centre through a short-cut path that the staff told us. Very comfortable spacious room. Best onsen hotel so far for me ! Plus the front desk staff are super friendly and helpful. He can speak both English and Mandarin which is very helpful to us who can’t speak Japanese.

Stayed in April 2024

Their service is awesome!!!

Stayed in April 2024

Excellent experience with private onsen, spacious room, good service and hospitality

Stayed in April 2024

We didn't like having to leave. Haha nothing negative to report.

We loved everything about this place! The staff was amazing, the room spectacular.... our only complaint is that we weren't staying longer. The onsen was amazing and the water felt great. I would highly recommend staying here. We did do the dinner and breakfast and both were great! Well worth the costs! 11 out of 10 if we could.

Stayed in April 2024

Our room was amazing, both the room and hotel are very clean. The room was quiet, our private onsen and garden were beautiful we enjoyed them a lot. There is a cattle in the room with tea and also a coffee maker. The staff was amazing, really friendly, very attentive and helped with all our questions. They reserved restaurants for us and brought us with a car to the restaurants. They also helped with arranging transport for our luggage to the next hotel. There was also a dedicated English speaking staff member. The location of the hotel is also great, it's higher up in Arima, which makes it nice quiet.

Stayed in March 2024

We loved how nice and helpful the staff was. We loved the private onsens you could book. The dinner and breakfast were delicious and lovely.

Stayed in April 2024

The high price is all that keeps me from staying here multiple nights! I wish I never had to leave.

The staff was exceptionally friendly and helpful. Don't forget to arrange a ride to the property, as it is a steep uphill walk from the train station. The latte machine in the Lobby made the BEST matcha latte, which paired very nicely with the available ice-cream treats after a hot onsen bath, or walk through the town. Within the room itself, there are many included amenities in the bathrooms for self-care and pampering. The mini-fridge is stocked with drinks, and snacks were provided as we arrived. We made sure to rent the private onsen baths twice, which were immaculate and comfortable. There are vending machines as you enter the onsen area with water, tea, and alcoholic drinks available. I'd highly recommend the Japanese style meal service, as it allows you to try a variety of Japanese dishes that aren't commonly found in many restaurants.

Stayed in March 2024

Nothing

Staff & onsens

Stayed in April 2024

The price was a bit too high probably because of Sakura season. Also they should not clean up everything that we left in the room including some high quality amenity that could have been totally reusable.

Awesome service and semi private onsen selections were amazing: The quality if the amenity, especially the ones made out of bamboo were great.

Stayed in March 2024

Nothing

Onsens

Stayed in April 2024

This is an absolutely amazing place and I’m sad I only had one night here. Everything about this place was on point. They will pick you up from the train station, help you make accommodation to get to the airport, and the staff are so nice and attentive! I wasn’t able to have dinner or breakfast at the facility but I know it would have been great. The private Onsens are to die for! I had one in my room but still booked a 45m time slot to use one of the outdoor Onsens since it was included in the stay. It’s a dream! Any time I come to Japan I will make it a point to stay here. You won’t be disappointed!

Stayed in April 2024

I wpuld have liked to have stayed longer, the tour im on didn't allow for a ton of time to enjoy.

I loved everything about it, the staff was so wonderful and they worked so hard to make sure we had an enjoyable time, truly the experience of a lifetime

Stayed in April 2024

Nothing it was perfect.

This is a luxury Onsen and worth every penny spent. The staff are incredibly friendly and helpful even by Japanese standards. The (8) Private Onsen's themselves are an absolute delight and I recommend maximising your available time to sample as many of them as you can, the outside ones especially. A special mention goes to their shuttle bus service which will take you right to the door of any restaurant in town (my advice is follow their recommended venues) and pick up you again as soon as you call.

Stayed in March 2024

Our room had 2 small double beds and would have preferred one queen. I don’t know if that option was available because I didn’t see it when I was booking. I didn’t think the dinner was great, though the service was excellent.

Everything! The rooms were beautiful, loved the private tub in the room & the private hot springs rooms were lovely. The staff were friendly and helpful. They even had Netflix in English!

Stayed in March 2024

Onsen should be available a little later. Better than opening the onsen at 6am the time slot should be added to the night and open at 7am

Onsen and onsen rental system as well as shuttle service made this location shine.

Stayed in March 2024

Nothing to mention

Everything

Stayed in March 2024

The location is inconvenient to reach by foot. There is a convenient shuttle bus though.

The private onsen

Stayed in March 2024

The Japanese style bed futon not thick enough.

The service was unexpectedly good. Staffs were helpful. Western breakfast was incredible. Onsen is really good for soothing.

Stayed in March 2024

I have a bit OCD so it does not apply to everyone. I noticed some parts of the hotel seemed not cleaned for some time; generally good though.

Fantastic services. Great facility. It's on the side of the mountain with a great view of the city. Both breakfast and Kaiseki dinner were phenomenal. The little details put into the service made the stay even more enjoyable. The cost was on the higher end, but I felt like it was worth it. I'd stay here again, if I go to Arima again.

Stayed in February 2024

The beds are not comfortable. In hindsight, my husband and I should have opted to go with tatami bedding. Suggest better mattress or get rid of the beds altogether!

It’s understated but in a nice way. Staff are very helpful and welcoming. The private Onsen is so relaxing. It’s a luxury to have it all to yourself. We booked a Kaiseki dinner and it was amazing! A big thank you to the Executive chef Yoshihiro Ogasawara!

Stayed in January 2024

That you had to make a reservation for literally everything from the bath houses and the restaurants. The 10 food options were not even all available, so we had to pick out of 5 and dinner was rushed because we had an onsen slot close to the dinner reservation. It felt rushed having to make and catch each individual reservation.

Arima Onsen had a shuttle to pick us up from the train station. Upon arrival were warmly greeted by kind staff who spoke english and a beutiful and clean lobby. While we were checking in, they took our luggage up to our rooms.

Stayed in January 2024

Nothing

Private session of onsen. Amazing food. Warm welcoming from Staff

Stayed in December 2023