The central heating was too strong. It was very hot and difficult to breathe (but opening the door and turning on the humidifier in the room helped).

There were various types of onsen. The inner garden was beautiful and peaceful.

Stayed in March 2024

I found some rubbish under my bed. The onsen facilities were a bit dated.

I loved the Japanese-style ryokan. It was very spacious. Lovely meals and complimentary treats were everywhere. I also loved the outdoor private onsen. Free shuttle services. Accommodating and friendly staff.

Stayed in February 2024

Obviously it is a lot of money to spend per night, but I do believe it was worth it for the experience and we were made to feel that it was money well spent!

It was a beautiful stay and our first experience at a ryokan. We were made to feel very special from the moment we arrived, until the time we checked out. The meals were lovely. Lots of interesting things to try for both dinner and breakfast and dressed in the provided yukatas. We loooooved our private onsen in our room and also tried two of the three private onsens on site which can be used by any guest pending availability. Beautiful views! The town is also lovely but be prepared for the sulfur smell from the hot springs!

Stayed in January 2024

Everything was great except for the taste of foods for both dinner and breakfast. It took so long to finish the dinner course as they served each dish one-by-one. The main dish was not as good as it supposed to be despite the excellent services.

We booked the room with private onsen. It was superb! The room was real nice and really clean. There are a lot of onsen offered by the hotel, in-room onsen, public onsen, and 4 more outdoor private onsen with free of charge.

Stayed in December 2023

Dinner and breakfast are delicious.

Stayed in November 2023

The food was not that great.

The rooms was great, loved the seating area in there. The private onsens were nice and the public ones very clean. I love that they have a laundry space.

Stayed in December 2023

There is a shuttle service from Karuizawa station to the hotel, we were unaware until we read a review. This would have been very handy but were never alerted, this saves time and money as the public bus is around 30 AUD one way. Also by knowing the pick up times you can time your Shinkansen trips appropriately

Beautiful accomodation with room Onsen but use of private Onsens too. Comes with breakfast and dinner. These were ok, not as good as other kaiseki meals from other Ryokans.

Stayed in December 2023

Dinner and breakfast are not up to my expectation

The reserved private onsen

Stayed in December 2023

Best place I've ever stayed the entire facility is amazing

Stayed in December 2023

Location a little far from core but they offer shuttle which is awesome!

Friendly staff, great place!

Stayed in October 2023

A very nice property consisting of many rooms very close to the middle of Kusatsu Onsen town. Our room was a little small for the price.

Stayed in November 2023

The food was excellent and they served it Kaiseki style. Very seafood heavy meals. The private onset were incredibly cute. Shuttle to and from the bus station and the Yubakate was convenient. Would 100% stay again

Stayed in November 2023

A bit far away

Friendly staff, good services and facilities are on point.

Stayed in November 2023

Dinner and breakfast experience was not truly relaxing. Felt as part of process.

Good value for money, good onsen baths. Average ryokan.

Stayed in October 2023

Futon bed is a bit on soft side.

Traditional Japanese room and beautiful garden within property.

Stayed in October 2023

Facilities a bit old but they all function properly

Onsen and service

Stayed in August 2023

Everything was amazing

Stayed in May 2023

- Room facing a main road and a parking lot. - Dinner was under average if you compare it to other ryokans. - The hotel is large, be ready to share the baths with many guests on weekends and in a peak season.

- Many different baths are wonderful. Very hot water. - Convenient shuttle buses to Kusatsu and Karuizawa. - Noodles served as a night snack.

Stayed in May 2023

Slightly dusty inside

Amazing traditional ryokan

Stayed in May 2023

I wish there were more English translations but it is understandable why it isn't a priority with their average client.

Food was incredible and authentic. Classic Japanese cuisine.

Stayed in May 2023

N/A

The private and public onsen together with the one in the room were amazing, and overall the whole ryokan was beautiful with a gorgeous garden in the middle to enjoy after your bath. The mountain views fully complete the calm atmosphere. The staff was very friendly and attentive with us, and always helped us with anything we needed. The shuttle bus from and to Karuizawa is a great bonus, plus hourly rides into Kusatsu, to Yubatake bus station were very very convenient.

Stayed in April 2023

Great facilities. Female & male onsen swap on each day, so that we can try different onsen. The outdoor onsen is beautiful. They offer free ice pops and Yakult at the common area so that you can cool down after onsen. Rooms with balcony and private onsen are wonderful. Shower is hot enough. Overall cleanliness of the room is good.

Stayed in April 2023

The food is a big reason why we paid to stay here and I think it could have been a bit better. The dinner specially; the breakfast was very good and I am satisfied with that. The wood tub in the room at one point filled out too hot so we had to wait till the water cools enough so it is not scalding.

The scene, layout, design, building and overall vibe was great and as expected. The food was expected and pretty good! The breakfast was Japanese only which was not expected, but it was good. The outdoor baths were the best. The complementary buses to/from Karuizawa was great and we used it.

Stayed in February 2023

It was so relaxing and a unique experience. The breakfast and dinner were also amazing.

Stayed in April 2023