Pillows was abit too hard

Staff were very helpful and friendly, big spacious room.

Stayed in January 2024

Swimming pool! There’s was no swimming pool 😞

Great stay, great location, nice staff!

Stayed in December 2023

Pillow was hard

Location and the staff

Stayed in January 2024

Nothing, it was great.

It was a short walk over to universal studios and the hotel was created to be a fun, family friendly space. The rooms were comfortable and had a great view, we could watch the fireworks at night if our feet were too tired to stay up. Staff were friendly and helpful and we loved seeing the person cleaning the fish tank and feeding the sharks.

Stayed in December 2023

While the neutral decor was modern, parts of the room were dated such as curtains and paint was peeling in a couple of areas. The room we chose (deluxe) was a bit small for a family of 4.

Nice hot bath, separate toilet, air purifier and very handy location to train, universal studios and the eating district between those. Very clean. Water bottle were much appreciated. Convenient self checkout.

Stayed in January 2024

Nothing

Super close to the park and nice staff

Stayed in January 2024

Location got confused and not in main street from universal

Big room and many amneties

Stayed in January 2024

We did not book this when we arrived in Osaka only booked this hotel the last two nights.

The room was incredible, the view from the room was incredible, the location was perfect.

Stayed in October 2023

It's an awesome hotel with a Minion theme in the lobby, elevators, and some rooms. The staff was very friendly and helpful. The facility was definitely clean. It is right next to the Universal City train station. It was a brisk walk from the hotel to USJ. They checked us in two hours earlier than the normal check-in time because the room was ready. They also have coin-operated lockers to store your bags and luggage if you do arrive early and your room is not ready for check-in. Those same lockers you can use when you checkout, especially if you have a late night flight and don't want to bring your things around while you're still exploring the area. The size of the room was more than enough. We had a view of the Osaka bay. The ferry to Kaiyukan (Osaka Aquarium) and the Tempozan area is right behind the hotel. This was great because the transport time was 10 minutes compared to the 40-50 minutes on a train with transferring and walking. All in all, we enjoyed our stay and would highly recommend you book Hotel Universal Port for your next stay! * A tip for those who want to make the most time on their trip is to use an airport bus to Universal Studios bus station. It is about an hour ride, but there is no navigating train station or actually figuring it out if you're new to the train system.

Stayed in December 2023

The pillows were weird

So close to universal studios, was perfect after a big day out.

Stayed in December 2023

Nothing

The location is great, 5 mins away from the train station and universal studio. The room is clean and the staffs are really nice

Stayed in December 2023

The pillows

The location, facilities and staff were all excellent.

Stayed in December 2023

Reception staff was professional but could have been friendlier or warm. Service felt cold and impersonal.

The room was clean and spacious. Short walking distance to nearby marts, restaurants and Universal Studios. Our room had a bit of view of the park too. The interior was quite unique with a saltwater aquarium behind the reception counter and minions decorated with everywhere else

Stayed in November 2023

NA

Newly renovated rooms and excellent attentive service with a great view of USJ.

Stayed in December 2023

Spacious room with everything that we needed. Clean with good room service and very close to Universal with a variety of eating places and very close to train station. Would highly recommend if you are going to Universal. The staff were very helpful too.

Stayed in November 2023

-Nothing-

Everything 🥰🥰. The most I like is the bath tub. All the staff are so lovely 😍

Stayed in December 2023

The check-in staff didn’t know much about how to obtain tickets or the park.

The bathroom was excellent, it was close to the park, and they had a ticket booth.

Stayed in December 2023

Line up to check in at 3pm is extremely long. I'd suggest checking out Osaka for a few hours and coming back at around 6

Biggest hotel rooms I've seen in Japan, with an actual king size bed. Theming was cool, even the hallway carpet looked like a beach. Not right at the park gates but a short walk (less than 10 minutes)

Stayed in October 2023

Amazing view, comfortable beds , close to universal studios and subway station

Stayed in November 2023

I have ZERO complaints about this hotel. Our stay here was incredible and we highly recommend staying here if you can afford it.

This is the place to stay if you're going to Universal in Osaka. Right across the street from the theme park and train station makes booking this hotel a no brainer. Our room was beautiful and extremely clean. The staff were very helpful and accommodating. We will be coming back here for again in the future for sure.

Stayed in November 2023

Nothing!

Everything. It was so perfect, affordable, spacious and perfect location

Stayed in November 2023

More food choices will be great

Room is clean

Stayed in November 2023

nothing

location

Stayed in November 2023

The view facing the park is pretty much pointless and suffers from some noise coming from the park after the park is closed when they do some equipment testing. Despite having a very large space at the back of the hotel, there was not a single table/chair to relax outside after a long day at the park.

Slightly bigger room size than your average rooms in downtown Osaka, good sound isolation and heat insulation with good AC. Very good size bathroom and bed. Ample elevators and fast check-in/out. Great staff from front desk to the café/restaurant, especially Rex Café staff we cannot praise them enough for their help our daughter's birthday celebration, they are the best. Amenities in the room are great too, nice robes and slippers etc. Food at the Rex café was great albeit a bit pricier than most, we did not try the restaurants due to their high price though. It's a short 5-mins walk away from the park's entrance.

Stayed in November 2023

We didn't know the hotel was Minion themed so that was a lovely surprise. The location is perfect for attending Universal Studios. Easily reached with 2 minute walk from the train station. The little shop on foyer and Lawsons across the road were very convenient. We walked through the rear exit and straight onto the Ferry dock to go to Legoland and the Aquarium. We upgraded to a family Bunk room and the kids loved it!! The cute sunken table was a big hit , as was the view into Universal. A great stay! Would stay again.

Stayed in October 2023