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  5. Reviews of FLEXSTAY INN Sugamo

Reviews of FLEXSTAY INN Sugamo 2 stars

170-0002 Tokyo-to, Toshima-ku Sugamo 3-6-16, Japan

#901 of 1,366 hotels in Tokyo

Guests' Choice

Review score

Based on 64 hotel reviews

7.7

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8.0

  • Facilities

    7.7

  • Staff

    9.0

  • Value for money

    8.4

  • Free WiFi

    5.5

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Showing 1 – 25

  • Reviewed: 4 April 2024

    9.0
    Hope they fix their WiFi connection
    • Leisure trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 7 nights
    • Submitted via mobile

    Still the slow WiFi connection. Very slow during night and morning— not very good for remote working. I had to stay up to the wee hours to get a fast connection when everyone else is asleep and not using the Internet just to do some work 🥲

    As always, the location and コスパ

    Stayed in March 2024

  • Reviewed: 28 March 2024

    7.0
    Good value for money if you can tolerate the smoke smell.
    • Leisure trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 7 nights
    • Submitted via mobile

    Chose a non-smoking room but all rooms are smoking room, therefore the room had a cigarette stench that wouldn’t leave the room.

    Good location and good value for money.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 9 nights
    • Submitted via mobile

    Small pillow and only one. No free water refill.

    Near Metro and yamanote line.clean bathroom.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 11 nights
    • Submitted via mobile

    Good value for money and a very convenient location

    Stayed in January 2024

  • Reviewed: 30 January 2024

    7.0
    Pleasantly surprised by what was included in the room for the money I spent.
    • Leisure trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 7 nights
    • Submitted via mobile

    The room smelt a bit like smoke, the bed wasn’t that comfortable and the pillow was not big at all.

    Close to Sugamo station and lots of FamilyMarts and 7 Elevens. The staff were kind and very helpful. They give you printed out instructions in English which is very helpful. The room had its own little bathroom, a mini fridge and microwave.

    Stayed in January 2024

  • Reviewed: 28 January 2024

    7.0
    Comfortable and well-priced if you’re a solo traveller!
    • Leisure trip
    • Solo traveller
    • Economy Single Room Basement - Smoking - House Keeping is Optional with Additional Cost
    • Stayed 5 nights
    • Submitted via mobile

    A bit far away from the nearest train station.

    Nice, spatious room, with plentiful amenities!

    Stayed in January 2024

  • Reviewed: 2 January 2024

    8.0
    Recommended
    • Leisure trip
    • Solo traveller
    • Economy Single Room Basement - Smoking - House Keeping is Optional with Additional Cost
    • Stayed 5 nights

    Location is great and the hotel is very affordable. Will stay again soon.

    Stayed in January 2024

  • Reviewed: 28 December 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 9 nights

    The room was not bad but it was really dirty, other than that we had a good time in this hotel. Very friendly and helpful staff, they helped us a lot with sending the luggage to the airport. The location is good as well, 7-8 mins walking to sugamo station, and you can find a lot of restaurants in the area. I was going to give a much higher score if the room was not in such a bad shape.

    Stayed in December 2023

  • Reviewed: 22 December 2023

    8.0
    Amazing experience, small room
    • Leisure trip
    • Group
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 5 nights
    • Submitted via mobile

    Room was very small for 2 people

    Cleanliness, friendly staff and nice place close to the train station

    Stayed in November 2023

  • Reviewed: 11 December 2023

    8.0
    Satisfactory and I would stay if I can get good rate again next time.
    • Business trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 19 nights
    • Submitted via mobile

    I support environmental issue, so not changing towels everyday is okay, however it would have been nice if I were able to change twice for free towel supply since I was staying almost 3 weeks.

    Location

    Stayed in November 2023

  • Reviewed: 2 December 2023

    9.0
    Great long stay
    • Leisure trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 11 nights
    • Submitted via mobile

    Nothing, maybe except that you had to climb down the stairs to B1 with your luggage/s where the lobby is to check-in. It was not much of a hassle afterwards though when going in/out of the hotel. During checkout and returning the key card, the kind staff told me I can exit from the 1st floor instead so I wouldn't have to carry my luggage to the stairs.

    I recently fell in love with the area of Sugamo and glad that I got to stay in this hotel. Walking distance from the shopping street and Sugamo Station, lots of nearby restaurant, drugstores, conbini, supermarket, and even dollar stores. The room I got is bigger than I expected and I like that I got the room with two windows so it's bright.

    Stayed in November 2023

  • Reviewed: 2 December 2023

    8.0
    Great experience, value-for-money.
    • Leisure trip
    • Group
    • Standard Single Room - Smoking - House Keeping is Optional with Additional Cost
    • Stayed 9 nights

    Location was good and you can easily access the Yamanote and Mita Lines within a 5-10 minutes walk. There's also a food street nearby that has a number of good value-for-money restaurants along with convenience stores and supermarkets. Tokyo Somei Onsen SAKURA is also within walking distance for those who wish to soak their tired bodies after a day of exploring Tokyo. My friends and I reserved 3 singles room and we felt that the room was adequate enough for us to rest although our rooms had varying degrees of wifi coverage, which wasn't an issue for us as we had our own e-sims/travel sim cards. The staff members whom we met during our stay were all really friendly so that was a big plus for us and kudos to them. Personally, I'll stay here again if I ever visit Tokyo in future.

    Stayed in December 2023

  • Reviewed: 2 December 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 23 nights
    • Submitted via mobile

    Wi-Fi was terrible, it never worked and I’ve been forced to buy a data sim. Also, there was a persistent smell of smoke in the corridor.

    The staff was the nicest. Receptionists were really kind and helped me in every way possible, they also kept my mail for me. The room was full of accessories and all I need for cooking.

    Stayed in November 2023

  • Reviewed: 29 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 12 nights
    • Submitted via mobile

    Room was very narrow with less than usual storage space. Most other places provide storage under the bed. Basement level lobby.

    Good location close to a station with good shopping. Very well-maintained building. Optional phone service was cheap and convenient. Bed was comfortable.

    Stayed in November 2023

  • Reviewed: 27 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Smoking - House Keeping is Optional with Additional Cost
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom is a bit high, hard for disability or elderly

    Amenities in twin room is very complete. Has microwave, stove, pot, cutleries, bowls, etc.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 6 nights

    The wi-fi was very slow don't go over 1mbs, when i travel i dont usually buy a local sim and I only use the hotel wifi. But this time i had to buy an e-sim, no big deal.

    For the hotel all fine, the room was perfect and only 5 minutes walk from the station serving the yamanote line that can bring you all around tokyo.

    Stayed in November 2023

  • Reviewed: 10 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Single Room - Smoking - House Keeping is Optional with Additional Cost
    • Stayed 3 nights
    • Submitted via mobile

    i think this hotel didn’t suit for a girl to rest that much

    Stayed in October 2023

  • Reviewed: 3 October 2023

    7.0
    for the price and location I would stay again. This is a typical business hotel room.
    • Leisure trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 9 nights

    wifi was not great, room a little old needs updating.

    location, price, quiet.

    Stayed in September 2023

  • Reviewed: 3 October 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 8 nights
    • Submitted via mobile

    Hopefully they can improve the wifi because I can barely connect to it, especially at night.

    No frills motel. Convenient and suitable for solo travellers.

    Stayed in September 2023

  • Reviewed: 21 August 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 13 nights
    • Submitted via mobile

    Not very clean

    Very nice staff and a lot of cooking facilities

    Stayed in August 2023

  • Reviewed: 13 August 2023

    7.0
    Minimum expectations fulfilled
    • Leisure trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 20 nights
    • Submitted via mobile

    Not the most modern hotel room. Small bathroom.

    Location close to yamanote line.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    9.0
    Very comfortable and amazing value for the price.
    • Leisure trip
    • Group
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 13 nights

    The staff was incredibly friendly and helpful at all times. The laundry machines in the building are open 24/7 and were very convenient. Additionally, there is a laundromat for bigger loads across the street when needed. As someone who mainly used the hotel for a shower and sleep and then spent the entire day in the city, it was perfect. In general a lovely stay, great location and amenities for the value and I would be glad to return. The staff also accommodated me by helping to ship things home on my checkout date.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    8.0
    the room was a lot better than what i expected and i enjoyed my stay.
    • Leisure trip
    • Solo traveller
    • Economy Single Room Basement - Smoking - House Keeping is Optional with Additional Cost
    • Stayed 5 nights

    It would be better if there are more facilities like public bath, and more space for lobby.

    I love how the room is not too narrow like other hotel rooms. There is also a bathtub, a stove and a pot to cook.

    Stayed in August 2023

  • Reviewed: 29 April 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room - Weekly - House Keeping is Optional with Additional Cost
    • Stayed 12 nights
    • Submitted via mobile

    Super bad wifi connection. However, wired connection is ok

    Stayed in April 2023

Showing 1 – 25

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