Great location, clean rooms, great food and great staff. Highly recommend staying here if you are in kinosaki onsen. Definitely order the breakfast and have dinner at least once the food was very tasty and traditional.

Stayed in April 2024

Not much to say here.

Great accommodation in the centre of town close to everything and all the onsen. Great beers available in house. View from the room was enjoyable. Very basic sleeping arrangement as per most ryokan.

Stayed in April 2024

Nothing

The ryokan was exceptionally clean and the staff was amazingly helpful. There was a number of staff who spoke english fluently. They have their own microbrewery and you can have beer delivered to your room until 10 (if that’s your thing). The room was beautiful and clear instructions were provided for the onsens, yukata, and ryokan. While the listing says the bath for Yamamatoya is open until 12AM, we were told we could go in all night. The bath here at the ryokan was super nice and private, and had both an indoor and outdoor section.

Stayed in April 2024

Was unable to have dinner or breakfast as had not booked in advancecand as it was not clear on website.

Traditional Royokan with onsen. Spacious private room with own toilet.

Stayed in March 2024

Excellent hotel with good location. Close to almost every public onsens. The staff welcomed us very well. If you arrive before check-in time, you can leave your luggage and take a walk around the city. The dinner was excellent. It's worth a try. Breakfast is just a simple menu. Overall, it was a very good experience. We will definitely stay here again.

Stayed in March 2024

Center of all 7 onsens, foreigners welcome , draft beer, service

Stayed in March 2024

The outdoor Onsen was the icing on the cake

Stayed in March 2024

Beds could have been a little more comfortable, but I'm nitpicking on that!

Excellent location and amenities, and staff were wonderful. In particular the onsen and facilities within was amazing. We booked the private onsen one evening which was great, but the public one was as nice and so you were only paying for the privacy. In the private onsen the tiny fridge with bottles of milk to enjoy after bathing was a cool touch.

Stayed in January 2024

All

Stayed in February 2024

Can’t think of any. I’ve read some negative reviews in Google but I guess these people who was expected way much given the price point.

Everything that Yamamotoya offered was beyond what I expected. Yes, it’s pricey compared to other types of accommodation. But be reminded that this is a ryokan, possibly family run. Even the dinner might be considered expensive but it is really a sight for the eyes and a feast for the palette. The adventure of onsen hopping is also wonderful experience for both first timers and repeaters.

Stayed in February 2024

Staff were very accommodating and attentive and provided great service. Rooms were fantastic and hotel was in very convenient location to enjoy all the baths. Hotel also has own baths which were enjoyable to use.

Stayed in January 2024

Everyone was incredibly friendly and accommodating. The experience was beautiful and one we’ll never forget. Our room was incredibly spacious and looked over a gorgeous garden that was particularly peaceful on a rainy day. Everything from the rooms to the hotel onsen were incredibly clean and hygienic.

Stayed in January 2024

The service was impeccable. The staff was very accommodating and responsive to our needs.

Stayed in January 2024

There should be more options for meal. My mother doesn't eat beef, and there is no other options.

All the staff are helpful

Stayed in January 2024

Nothing

The location was pretty close to the tourist spots and kinosaki is not huge and therefore all the places were within walking distances. The staff were extremely helpful. They carried my big luggage up and down the floors even though I tried doing it by myself on the day of check out, one of the male staff noticed me and rushed over to take over. I am capable of doing it but appreciate their services. The onsen in the ryokan itself was small but still felt great.

Stayed in December 2023

None.

We experienced Japanese hospitality to the fullest! Right from the moment we entered the establishment till seeing us off after checking out. The staff are attentive and polite. Loved the picturesque view from the room. Scrumptious breakfast! Please try their beer. Highly recommend!

Stayed in December 2023

Nothing in particular

The ambiance over all was really nice, quiet, and clean with very helpful staff

Stayed in November 2023

The meals were beautiful. The private onsen was immaculate. The staff were very accommodating. The location was perfect. Highly recommend.

Stayed in November 2023

The staff were helpful and were waiting for us to arrive. They immediately came out to help with bags and car parking. The room was very spacious and a unique experience for us. Also the location was perfect being in the center of Kinosaki. The only negative I would say was my friends snoring, but I guess that means they were sleeping well. :D

Stayed in November 2023

No complaints whatsoever.

The staff were incredibly friendly and helpful and spoke good English. Dinner and breakfast was served in our room and each item described to us as they were laid out. Our futons were laid out and packed away by staff. The whole ryokan was kept immaculate and we heard no noise at all. Geta, yukata, umbrellas and baskets were provided for going to and from onsens. An onsen pass was also provided from check in to 3pm on the day of check out. We were allowed to keep our towels until this point and our luggage was held after check out.

Stayed in November 2023

Great Ryokan with Onsen pass included. I recommend to eat the kaiseki (dinner offered by the Ryokan) with is very tasty.

Stayed in October 2023

Beautiful ryokan. Staff were very friendly and attentive. Dinner was delicious. Location is very convenient. Would highly recommend!

Stayed in October 2023

The only thing is that the room was quite small, however this is to be expected for this type of accommodation.

This ryokan is in a great location, with lovely hosts, and delicious breakfast provided. We booked additional dinner ahead of time with the ryokan, which was also amazing. Everything was clearly explained, including how to use our spa passes in the town, and when each onsen would be available.

Stayed in October 2023

We didn't love sleeping on tatami mats on the floor and would have preferred a western style bed. That said, we knew that this would be the case going in, so we weren't surprised. Each of us had three tatami mats stacked on top of another, so it was more like a very firm mattress than a yoga mat. Also, we really enjoyed the experience anyway.

We loved the private onsen on the property, the option to have dinner or breakfast in the dining room and the location. We upgraded to a room with a private bathroom, which also happened to have a balcony overlooking the canal and street. We opted to have dinner one night of our stay as it was a bit expensive, but it was very delicious. It would be a lot of food to have multiple nights in a row, so I recommend trying the other plentiful restaurant options in town during your stay. The ryokan also provided yukata (robes) and wooden sandals as well as towels and carrying baskets for visiting the various public onsen in town. During your stay you'll have a free pass for all 7 of the public onsen that lasts until 3pm the day you check out. This was also one of the largest rooms we had while in Japan, so for that alone, a ryokan is an excellent option.

Stayed in October 2023