I wish we would have stayed longer.

We were attended to by Sabina and she was amazing! From beginning to end we were comfortable and taken care of. The onsens were beautiful, clean, and very serene. The gardens with the koi were so tranquil. The food was amazing and delicious. Being immediately greeted with matcha was amazing! Our room was immaculate and we had a great view of Mt. Fuji! I recommend this place to anyone and we will be back.

Stayed in May 2024

Minor - but no usb chargers so take your adaptors!

Good location - close to port and buses Excellent service Great onsen choices Excellent informal kimonos to wear during the stay All amenities provided

Stayed in May 2024

First I had to admit that we were late for 15mins to check out our room. This was normally not a problem in other countries but I couldn't tell whether it was a problem because the staff/hotel were very time sensitive or just because we were foreigners or just because we didn't look wealthy and spend much. The lady serving our room was super kind but the lady in the reception was very much a different person by the time we checked out.She made a first call at around 5min after checking out time and I answered we were on our way, and I had to hurry everything. I should have asked whether we could pay a bit to just be more relaxed at check out but I didn't. And when I finally arrived at the reception she pointed me to the clock and said normally we needed to charge sth sth, and I said sure. But she didn't charge in the end which I didn't understand. And it was a heavy rain at that time and we didn't have an umbrella and our room lady said earlier reception should bring us an umbrella. However the lady in the reception didn't feel so. And was very unwilling to move and finally brought an used 711 umbrella and said this one was used and you didn't have to pay. Again i would wonder what was causing such a shifting attitude. Did we not pay enough? Was it simply just because we were not checking out quickly enough? Could she charge a bit late checkout and not cause so much emotional things I would be even happier. This caused quite some trouble for us for our later days traveling in Japan and I had been thinking a lot about what went wrong. We definitely need to be more aware of time and not cause trouble for others but still I feel it was quite disappointing for getting such a kind of service in a supposedly nice traditional hotel.

Everything was awesome except for the check out.

Stayed in February 2024

Excellent stay that exceeded our expectations. The hostess was wonderful and attentive and made our stay so special! 10/10 would recommend

Stayed in May 2024

No complaints, it was an exceptional experience

Beautiful hotel with scenic central garden and garden views from our room. We opted for a room onsen which has stunning views of Mt Fuji, also tried the private onsen which was immaculate. The kaiseki dinner served in the room was absolutely stunning, fine dining in the comfort of your room with very attentive and friendly staff. Would highly recommend for a traditional Japanese Ryokan experience

Stayed in April 2024

There wasn't anything we didn't like.

We were looking for a traditional Ryokan experience while we visited Tokyo and Kyoto. Navigating between Kyoto and Hakone to get to our stay at Yoshimatsu was very easy since we were able to get information from messaging with Yoshimatsu. We felt our stay exceeded our expectations and it was a once-in-a-lifetime experience, with a view of Mount Fuji, beautiful gardens, a friendly welcome with matcha tea and sweet, the room(s) were beautiful, the Kaiseki dinner and breakfast were amazing, the massage and onsen relieved the 12-mile walks and sore muscles from Kyoto sightseeing. Thank you and much appreciation to the staff and booking, and navigation help from Yoshimatsu. We would return and highly recommend it!

Stayed in April 2024

The public baths were not so nice. We decided not to use them and to stick to our private onsen.

The room, the private onsen, the food and Emiko-san's service were suberb.

Stayed in April 2024

Everything was perfect. Seriously.

The Service was amazing we felt welcomed and cared for. The dinner was the highlight, probably the best dinner of our entire trip. The private onsen room was extremely relaxing. Nothing could get much better.

Stayed in April 2024

Our stay at Yoshimatsu was excellent. Their rooms are very spacious, and ours had a private outdoor onsen which was gorgeous. The staff was welcoming and extremely courteous. The kaseki dinner and breakfast were very rich and portion were generous. Even though our palates were not accustomed to some of the dishes, it is an experience that everyone must try. They have a beautiful common garden, with a direct view of Mt. Fuji. Location was great, just a few minutes away from Lake Ashino.

Stayed in April 2024

Absolutely exceptional! The food was so good and there was so much we couldn't even finish it. The staff went above and beyond and were so friendly. We would recommend this place to anyone, and in fact we already have. Highly rate the room with the private onsen.

Stayed in March 2024

A shuttle from the train station would be a bonus because it is not the easiest place to get to, but, what is really needed are more clear directions on the website for getting to the property. There were a couple of different routing options available, but one was much simpler (not requiring a train transfer) for no additional expense; however, this wasn't clear on the information provided by the hotel.

This was the most beautiful property at which we stayed in our 2 weeks traveling around Japan and I only wish we had had at least 3 nights. Everything was gorgeous and the service was excellent. We had a room with our own onsen and it was a real treat! Walking around the property and the surrounding area, along with beautiful views of Mt. Fuji made this part of our trip extra special. Would love to stay again someday!

Stayed in March 2024

I really didn't like leaving the hotel.

An absolutely perfect stay in a lovely hotel with a beautiful garden, great baths, excellent food, and wonderful staff.

Stayed in April 2024

Nothing!! But just to note there is a corkage fee if you bring your own alcohol, and you have to pay for anything you drink there. we had brought alcohol but we didn’t drink it & instead had a really lovely bottle of Japenese sparkling wine from the ryokan (we then spent the rest of our time in Japan trying to find a bottle but couldn’t.. so that might be once in a lifetime too!!)

From the moment we arrived we felt so well looked after. We had a garden room with its own onsen which we chose as my husband has tattoos. It was even better than the pictures. The kaiseki was the best food we’ve ever had. The service was also amazing…We really were waited on like a king & queen. We actually slept so well (too well, woke up to breakfast arriving!). This was a real honeymoon splurge but for what we got, we feel it was amazing value for money. If you’ve got a hotel budget, I really recommend splashing out on this then going cheap elsewhere! This was our highlight of Japan. A real once in a lifetime experience.

Stayed in April 2024

There are no negatives to think of, if yukatas were able to buy and bring back home would be a positive thing. The yukatas provided were colorful, clean, and great to wear.

The food, the onsen, the hospitality were top notch.

Stayed in April 2024

Truly felt like a self contained oasis.

Stayed in April 2024

Bit of a long bus journey but nice to see the sights

Absolutely beautiful location and grounds, with stunning views of Mt Fuji. Nothing was ever too much trouble for staff, and we enjoyed both the public and private onsen, along with a very reasonably priced massage. Lovely food too !

Stayed in April 2024

Check out felt rushed

Service was exceptional from the moment we arrived. The traditional Japanese meals were delicious (though sushi for breakfast may not be for everyone) and plenty.

Stayed in April 2024

Nothing

Everything was great, I greatly recommend this place for their facilities. The dinner/breakfast was so delicious, a lot of flavour discoveries. The lady who took care of us was so cordial and friendly. The other staff members were so helpful and they offered us the ride til the bus stop. The room was beautiful, the futons are so confortable. In one word WONDERFUL. Thanks you again for your hospitality 🤗

Stayed in April 2024

It’s a beautiful property, with views of Mt. Fuji and steps from Lake Ashi!

Stayed in April 2024

Hotel could not help this, but I woke up several times because of a crying baby in the next room.

This was worth every euro, really an amazing experience. Traditional stay, traditional Kaiseki dinner and breakfast, perfect serene onsen and perfect service. After 1 night I was very relaxed. Location is great, close to the lake and the shrine which is amazing to see! Would definitely come back again!

Stayed in April 2024

Nothing - could not fault anything.

Incredible room, especially the private onsen in ours. Service from staff was amazing. Food (a traditional dinner) was delicious.

Stayed in April 2024

the meals (dinner and breakfast), onsen and service were fantastic.

Stayed in February 2024

Everything at this ryokan was excellent from the service and staff, to the food, to the facilities. It was a wonderful experience and short walk to the Lake. The views were stunning and the walk was beautiful. I highly recommend staying here and getting the private onsen room if possible.

Stayed in March 2024

We had an exceptional expetience at Yoshimatsu from the moment we arrived to our departure. The staff was incredibly nice and welcoming. You immediately feel relaxed. Highly recommend

Stayed in March 2024