We were here for two nights and really enjoyed our stay, we would have liked an extra day. The hotel is in a great location right next to the train station, so is really handy for bus & train transport links. The onsite onsen was really good and we had a large room with a riverside view, which was nice after coming from a hotel with a much smaller room in Kyoto. Would definitely stay here again.

Stayed in April 2024

Great location. Nice staff, very organized and efficient. Good breakfast. Comfortable room. Good amenities.

Stayed in April 2024

Unfortunately people with tattoos are not allowed at the public pool and onsen When I wanted to book a massage and asked if they spoke English, she just said no and hung up

Spacious room and nice private onsen

Stayed in April 2024

The hotel's location was exceptional, and the staff demonstrated remarkable friendliness and professionalism. The facilities and onsen were truly impressive, providing an exceptional level of comfort and relaxation. The overall experience was nothing short of extraordinary, and the hotel's ambiance exuded a magical and enchanting atmosphere.

Stayed in April 2024

This is an older building, so it doesn't have all the newest improvements like built-in USB ports and adjustable HVAC controls. It also can be busy and fairly crowded at mealtimes. It's the price you pay for being popular.

Nice big established resort hotel across from the station. Our room was huge and very comfortable. The mattress was typically firm so it may not be the most restful sleep we had. But the breakfast buffet was good and overall service was top notch.

Stayed in April 2024

Nothing!

The rooms were very traditional, spacious, clean and well decorated! We had traditional Japanese slippers and full kimonos in our room which was fun to wear around the hotel. The location was fantastic - right opposite the main station. The staff were super friendly and helpful. The onsens were brilliant and relaxing, we loved them. There were both indoor and outdoor baths, and we could also book a private one which was a great experience. There are a few restaurants and shops in the hotel, as well as services like massages. Overall we had an incredible stay and really enjoyed our time here! Arigato!

Stayed in April 2024

it is a beautiful location and the room was very lovely. staff was excellent!

Stayed in April 2024

It’s beautiful and serene

Stayed in April 2024

Bathroom a bit outdated but fully functional.

Perfect location very close to main train station (5' walk), huge room with lovely view, impeccable cleaning standards, lots of amenities, great food at onsite izakaya, staff highly professional. Affordable onsite onsen and easy to book even at last minute. Great onsite shop with local products.

Stayed in March 2024

Not a lot to complain about, other than the double rooms had sold out so we had to take one of the more expensive Ryokan rooms. This was a good experience, but compared to the double rooms our friends stayed in, it didn’t seem worth the increase in cost.

Great choice at breakfast, very close to Yumoto Hakone station, friendly staff. We used the private onsen and had massages which were great and good value for money.

Stayed in March 2024

So hard to find dinner place after 6pm and the hotel restaurant is all booked up. Did not give hotel guest any advantage. Should give some bonus for hotel guest for dinner in hotel restaurant.

location is good.

Stayed in March 2024

Great location . Right beside train station . Lift up to property very helpful for travelers with large cases . Very clean . Lovely Onsen .

Stayed in March 2024

Great location . Very close to train station . 1 min walk . Accessible by lift from street . Lovely Onsen . Spacious room . V clean .

Stayed in March 2024

R.A.S

Stayed in March 2024

Beautiful view and location, easy access, good atmosphere.

Stayed in March 2024

For the expensive price it wasn’t worth it in my opinion. There are services onsite like massage or restaurant but these all cost extra (expensive too) and required reservations.

Convenient location with free parking. Staff is very polite and kind and helpful. Room is spacious.

Stayed in March 2024

Our room was a little hot but this was easily rectified by opening the window- I don’t think there was air conditioning in that particular room as we checked this with reception- had a great sleep regardless!

The staff were absolutely lovely, very attentive, - nothing was a problem! It was our first time to use an onsen and it was a very pleasant experience! Great choice of food restaurant wise ( French/ Chinese/ japanese, a Japanese bar and western cafe for during the day) and location was perfect - 3 minutes max from train station. We were upgraded to larger room which was like a small apartment- very well kept with his and her sinks and private bath. We would have liked to stay longer!

Stayed in March 2024

Location, cleanliness

Stayed in March 2024

Limited food option at night

Good location , very close to the train station.

Stayed in March 2024

It is too expensive for its facilities

It is an extremely convenient location

Stayed in March 2024

The carpet was dirty. Breakfast could have more continental options !

Great hotel very close to Hakone train station. It has an public and private onsen. Rooms are spacious. STAFF is really welcoming.

Stayed in March 2024

All staff members were amazing, except for the lady who checked me out. The first and last impressions are important in any businesses. There was no "thank you" or "how was your stay". All she said was "all done" with a tone of voice that suggested that I should just go away. Very rude.

Beautiful room overlooking the river. The spacious room had both western beds and a side room with traditional Japanese style tatami mats. The lounge wear was comfy and onsen is a must.

Stayed in March 2024

Beds & pillows are rock hard

Location close to train station

Stayed in March 2024

Very good service , clean and spacious room. We stay for 2 nights but need to change room due to 2 separate bookings. The front desk gentleman speak good English and explained to us the procedure to change room and very helpful. Nice breakfast buffet.

Stayed in February 2024