Kenya Road, Upper Hill, 00100 Nairobi, Kenya
#81 of 179 hotels in Nairobi
Guests' ChoiceBased on 81 hotel reviews
7.8Cleanliness
8.6
Comfort
8.6
Location
8.2
Facilities
7.6
Staff
8.8
Value for money
7.7
Free WiFi
8.8
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End of dialog contentReviewed: 27 February 2024
George
CanadaNo fridge in the room. Was not a big deal.
Really helpful staff, issues with wifi was resolved. Was at a convenient location for my business trip. Breakfast was good with great service culture – from front desk, rooms, dining and security (who helped me call my uber when it was waiting on the other end of the property).
Stayed in February 2024
Reviewed: 4 October 2023
Sara
PhilippinesVery friendly staff!
Stayed in September 2023
Reviewed: 23 June 2023
Svein
United Arab Emiratespoor maintenance, bad beds. Rooms fairly ok
Good location in Upper Hills
Stayed in June 2023
Reviewed: 19 June 2023
Savas
South Africa- the quick menu offering could be a little larger with a few diversified items such as toasties etc.
- didn't have time for breakfast -
Stayed in June 2023
Reviewed: 30 April 2023
Glenn
South AfricaLocation is a little bit doge
Staff great good and facilities were adequate
Stayed in April 2023
Reviewed: 25 April 2023
Khairuddin
MalaysiaAll are good for me so there is nothing I do not like.
My daily breakfast is very good with variety of choices of food.
Stayed in April 2023
Reviewed: 6 April 2023
Andrew
KenyaGreat accessibilty
Stayed in April 2023
Reviewed: 2 March 2023
Brian
SwitzerlandPool area not spectacular.
Very nice hotel and some of the conference events were held there and very well run.
Stayed in February 2023
Reviewed: 23 February 2023
Seema
United KingdomNot much of a range for food when we arrived , also no soft drinks
Nice hotel
Stayed in January 2023
Reviewed: 16 January 2023
Simon
NetherlandsLight in bath room was broken. But fast repair was there.
Ontbijt was ala-card and perfectly served with more than enough choice. All staff were very friendly and helpful. Rate for late check-out and early check-in was reasonable
Stayed in January 2023
Reviewed: 3 July 2022
C
NigeriaThere was no way to control the heating or to make my room warmer. The key card also needed reactivation at least once every day.
It was clean and well-run, and the staff were always pleasant and hospitable
Stayed in July 2022
Reviewed: 29 May 2022
Gerhard
NetherlandsThe gym had a sign that it was closed, but it was open. That was confusing, it should not be difficult to take down the papers on the door and the sign. The gym had fairly old equipment, but overall worked.
Fine hotel in the financial district. For visits there it is perfectly acceptable. There is a big gym and a small pool. The people, as everywhere in Kenya, we’re very nice.
Stayed in May 2022
Reviewed: 9 February 2022
Ivan
FranceBreakfast average
Stayed in February 2022
Reviewed: 30 November 2021
Hussein
TanzaniaMusic noises
Stayed in November 2021
Reviewed: 11 October 2021
Frederic
South AfricaNo direct elevator to go to the rooms: I was injured and not very convenient with my leg to not have direct elevator.
Wifi, room service, food, personnel were very good. Room was clean and quiet.
Stayed in October 2021
Reviewed: 23 July 2021
Philip
KenyaThe pool and the gym area was poorly attended to and no towels and many exercise machines in operation.
There were only two business entities which gave me the best service in Kenya. Crowne plaza hotel and Khetia super market in Eldoret. With Crowne plaza was the best after I had gone through a bad hotel experience in Detroit Michigan which had a very dirty hotel with poor service. I will recommend the hotel to my friends in the USA.
Stayed in July 2021
Reviewed: 24 November 2023
Shuaib
NetherlandsThe front desk manager who is so rude to customers
Nothing
Stayed in November 2023
Reviewed: 13 August 2023
Mandy
United KingdomThe accommodation was a bit run down and could have done with a deep clean. We were a family booking but our rooms were spread across different floors and we couldn't travel between floors on our specific room pass. We were only given 1 room pass which meant that when my husband left to give my daughter and mother in law items from our cases, my other daughter and I had to wait in darkness for him to return with the key card.
The location was ideal for our onward journey.
Stayed in August 2023
Reviewed: 2 May 2023
Tanya
Francethe bed is not very confortable the view from my room the key was not working well, I had to reactivate all the time
the staff is very nice and polite the gym is very well equipped rooms have bathtub and shower
Stayed in April 2023
Reviewed: 26 February 2023
Sameer
IndiaThe ac did not work, we had to change the room, Even after paying in Cash during check in they charged my card
Stayed in January 2023
Reviewed: 17 February 2023
Omar
Saudi Arabiaunfortunately, they stole my headphones from the room, the staff was not helping at all….!!??
Stayed in February 2023
Reviewed: 2 October 2022
Chen
Israelwe ordered room for 4 and we got room for 3, so 9 years old slept with us. the restaurant was really not good; received the entry after an hour and the steak smell bad…
nice stuff
Stayed in October 2022
Reviewed: 4 June 2022
Musonda
NigeriaEverything else
Breakfast was ok. But this hotel is on its last legs and will probably cease business in this year
Stayed in June 2022
Reviewed: 30 May 2022
Monjurul
MalaysiaOld lift, room key, no push shower
Staffs, internet
Stayed in May 2022
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