Hot water at night is too hot and can't be adjusted so just have to be careful. An extra pillow in a single room would be helpful. A bit of variety in breakfast would be good. I asked for an airport pick up and messaged twice for confirmation but didn't get a reply and no car was sent. It's cheaper if you take a taxi from the airport using yandex.

Location was perfect. It's near hotel kazakhstan and dostky ave. A lot of money changers and food places around. Room was comfortable and it had an attached bathroom. The receptionist Makhabbat was very welcoming and speaks English. She was very helpful in anything I need and arranged for me the sauna too. Breakfast was a good buffet style. Wifi was working well

Stayed in May 2024

They can improve the breakfast like inserting even just one variety of salad.

The location of the place is near the Kok Tobe cable car. At first you find it looks like your far from the center but its near actually. Its walking distance. Its near the Kazakhstan Hotel. There is Korean restaurant in front of the hotel. :) :) :) For those who are not a meat lover like me, its a big plus. Price is just right for a 3 star hotel.

Stayed in April 2024

Did not vacuum the room carpet daily as i would like.

The Breakfast was pretty good. Friendly staff, It was a great location for me they also have a cable cars that went to the top of the mountain to view. Also close to the main bus line. Plenty of places to go and see.

Stayed in January 2024

Service means not actively working. Even for water to go out of the room and get it.

Location and safety. Good receptionist with politely talk

Stayed in November 2023

Nothing

Sauna

Stayed in October 2023

Few options beeakfast

Location and sauna

Stayed in October 2023

nothing

wonderful location and wonderful view and wonderful restaurant

Stayed in September 2023

Compared to other establishments I stayed at during my Stans trip, it didn't feel as welcoming.

🏞️ Overall good experience at Alma Hotel. Excellent location and wonderful views! Strongly recommend this part of Almaty to stay in, near Kok Tobe Góndola station, Abay square, Hotel Kazakhstan and lots of restaurants! 📧 Email contact was in Russian but once there the members of staff do speak English. They offered airport transfer, which was a convenient option and the driver waited patiently for me despite flight being delayed by over 40 minutes. Staff are not overly friendly but cordial enough. My room was small but fine, strong air con. Breakfast was upstairs at the Ribs restaurant with amazing views. Not bad selection but the views were the highlight 🏞️

Stayed in August 2023

Building is a little bit old but we’ll mantained

Near city center. Affordable price. Clean rooms.

Stayed in September 2023

Breakfast was not very versitile

Staff are brilliant, very helpful and decent. Sauna is available for residents, very relaxing after trekking day. There is good internal parking at guest's disposal

Stayed in August 2023

Rooms are so cramped. No mineral water at room

Location, access

Stayed in July 2023

The room was very small, old style ,no complimentary water,booking was for 3 people: for me and 2 my children. And it was only one option on booking. No kettle. One of the towels was dirty,as if it wasn't changed after previous guests.The hotel has sauna,which you need to book before. The swimming pool is used as a cold refreshing after sauna . Breakfast is very limited,and after 10 am we found 3 boiled eggs ,1 sausage , and poridge ,we had to ask if they going to bring something else and wait ,even cutleries,glasses for water, and even water wasn't there. Second morning we came earlier, and can confirm that breakfast in this hotel is very limited choice. I would prefer to book room without breakfast.

The location is very good, everything is in walking distance: hill gondola, restaurants,parks . Quite location regarding traffic,but there were some construction going on.The room was clean in general.

Stayed in July 2023

I like this place!) As an intovert I'm happy here.

I like this place, and it's my second visit to Alma. 'cause of location: if I need to visit Almaty Center (esp. Golden Square), I find this place quite good to stay for a weekend or saturday night. And yeah: breakfasts are on the 5th floor again! See photos.

Stayed in June 2023

There were some issues with the water. The tap water wasn't hot immediately, so you may need to wait at least a minute before taking a shower. The noise isolation isn't very good, but it's tolerable. You may mistake the sound of a door slamming in the next room for noise in your own room. The air conditioning system is noisy, BUT it cools the room quickly. If you're a foreigner, be aware that the cost of living in the hotel is higher than what is specified on Booking.com. The receptionist explained that this is due to a normal tourist tax for foreigners. Honestly, after being charged 18,300 KZT by a taxi driver from the airport to the hotel (which is several times more expensive than the average taxi price in the city), this approach did not come as a surprise, though it can be frustrating for travelers on a budget.

Overall, my stay at the hotel was pleasant. The bed linen was changed every day, although sometimes they forgot to add an extra towel, but this was easily fixed with a phone call. The receptionist was very helpful and accommodating. The breakfast was great, but it's best to arrive earlier than 11 am to ensure that there is still food available. The location is convenient, with Koktobe within walking distance and the metro just a few minutes away. There are also many cafes and restaurants in the vicinity. The room is well furnished, there's everything for those who come for a business trip. There is also a sauna and pool complex available for guests. However, the water in the pool is ice-cold, which may not be suitable for everyone.

Stayed in May 2023

The furniture is not fresh, however they're trying to keep it all clean: bedsheets, towels, etc...

Location is good, you can easily get to the bars, restaurants, public transportation if you're using one.

Stayed in January 2023

Located in the very centre, friendly and helpful staff, the people at the reception speak English.

Stayed in July 2022

Our first night room was average not even a shower curtain around bath facility even though we asked for one nothing happened Second night was much better and what we had expected to find

Good breakfast very attentive management who spoke English

Stayed in June 2022

- the shower was not strong

- good hotel

Stayed in May 2022

I experienced some issues with the shower. very often it took a while to have hot water.

The hotel is located in a very convenient location and the staff was very helpful with everything.

Stayed in April 2022

Location is very good! 👍🏻

Stayed in July 2021

They arrange taxi for me and we confirm the charge before but when they drop in hotel receptionists add waiting charge also

Stayed in April 2024

The room I got on the first night had a broken bed and had some awful smell. However, I did get a better room the next morning. Breakfast options were the same everyday.

The hotel’s location is great. Walking distance from the cable cars and restaurants.

Stayed in March 2024

Friendly receptionist

Stayed in December 2023

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