Dostyk Street 2, 010016 Astana, Kazakhstan
#38 of 115 hotels in Astana
Guests' ChoiceBased on 453 hotel reviews
8.5Cleanliness
8.7
Comfort
8.8
Location
9.3
Facilities
8.6
Staff
8.7
Value for money
8.4
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 June 2024
Baurzhan
KazakhstanShower !
Location
Stayed in June 2024
Reviewed: 26 May 2024
Sergey
KazakhstanI stayed in early May, and the room was a bit chilly in the evenings. Unfortunately, it was not possible to make the room warmer. The soundproofing was not ideal, and the traffic noise from the roads was quite noticeable.
The location is excellent, with various attractions within walking distance. The breakfast was delicious and offered a wide variety of options. The staff were courteous and welcoming, always ready to assist with any requests. The rooms were clean and equipped with everything needed for a comfortable stay.
Stayed in May 2024
Reviewed: 17 May 2024
Martin
GermanyVery nice hotel on the road from airport to downtown, in front of Khan Shatyr. Amazing view from upper floors on town. Great, very polite and helpful staff. Very good breakfast. Restaurant on 27th floor.
Stayed in May 2024
Reviewed: 13 May 2024
Thomas
United StatesEverything was great.
Fantastic hotel in every way! Elegant, spotlessly clean hotel, with nice decor, friendly English-speaking staff, a good location, and a great breakfast. One of the best hotels I stayed at during my Central Asia journeys. You cannot miss the top floor hotel and bar... stunning!
Stayed in May 2024
Reviewed: 19 April 2024
Yoseph
United StatesBreakfast is the same every day and get bored soon
Location is central, close to anywhere
Stayed in April 2024
Reviewed: 18 April 2024
Jerry
PhilippinesAs booking.com advertisement, the hotel breakfast is included but it is not. It is not applicable to all rooms. It is really frustrating but I will learn my lesson from this. The front desk told me that he will come back to me but no one does.
Stayed in April 2024
Reviewed: 27 March 2024
Gareth
United KingdomEverything was perfect, the location of the hotel as it is near Baitarek and many other sight seeing places, also near two major shopping malls which is good. The staff and facilities at the hotel were perfect and meet the 5 stars easily.
Stayed in March 2024
Reviewed: 18 March 2024
Daria
RussiaVery comfortable and modern, the staff is friendly and helpful. Exceptional window view
Stayed in March 2024
Reviewed: 17 March 2024
Rahman
United StatesBeautiful dining and breakfast was delicious.
Stayed in March 2024
Reviewed: 16 March 2024
Chingiz
KyrgyzstanVery nice hotel and staff. Perfect location, not far from the main attractions. Tasty and delicious breakfast. Definitely will stay again
Stayed in February 2024
Reviewed: 2 March 2024
Yerlan
KazakhstanYoung staff - not properly trained to be customs oriented.
Location
Stayed in March 2024
Reviewed: 26 February 2024
Aamc2005
RussiaIt was very hot rooms in my room, high temperature with no option to manage. Had to open small window to get asleep.
Location was nice, city center close to all useful areas. Good staff, very warm and friendly.
Stayed in February 2024
Reviewed: 25 February 2024
Saleh
PakistanThe windows were not opening. The breakfast can be improved with including more options.
Spa and swimming pool
Stayed in February 2024
Reviewed: 5 February 2024
Sam
KazakhstanRoom curtains should close better it is hard in some rooms to sleep because of outsite light, lift buttons can be change already too old
Location, staff, cleaning servise
Stayed in February 2024
Reviewed: 3 February 2024
Mehrdad
KazakhstanMattress was a bit too soft
Location, Staff, Room size
Stayed in February 2024
Reviewed: 27 January 2024
Mukhtarkhan
KazakhstanNone
Nice view, friendly personnel. Very organised and clean SPA, pool water quality was good.
Stayed in January 2024
Reviewed: 10 January 2024
Natalia
United KingdomBreakfast could be better
Good facilities, spacious room, helpful staff
Stayed in January 2024
Reviewed: 7 January 2024
Ulan
Kazakhstanpersonnel couldn't help find my lost wireless earphones
Everything
Stayed in January 2024
Reviewed: 25 December 2023
Mohan
MaldivesHotel is value for money. They can improve their service and facilities
Stayed in December 2023
Reviewed: 3 December 2023
Mukhtarkhan
KazakhstanNone
Location and view
Stayed in December 2023
Reviewed: 29 November 2023
Saule
KazakhstanNone
Comfortable room, good room service, polite staff
Stayed in November 2023
Reviewed: 26 November 2023
Zaur
Azerbaijanit was very loud and noisy, due to the construction. the internet was very bad, it dropped often.
1. Clean 2. Usefull location
Stayed in November 2023
Reviewed: 24 November 2023
Dragutin
CroatiaWi-fi was a bit slow. In the moments even breaking connection.
Breakfast was great, room was comfy, staff (personnel) was polite, professional and helpful.
Stayed in November 2023
Reviewed: 17 November 2023
Nick
GeorgiaThe situation was nice, good facility. Roof top restaurant was cool
Stayed in November 2023
Amsterdam, Netherlands
Scopello, Italy
Sa Pa, Vietnam
Paris, France
Dār Sawdāʼ, Oman
Blatná, Czech Republic
Predazzo, Italy
Perugia, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content