Pinnawala, , 71100 Pinnawala, Sri Lanka
#12 of 13 hotels in Pinnawala
Guests' ChoiceBased on 558 hotel reviews
7.5Cleanliness
7.3
Comfort
7.2
Location
9.1
Facilities
7.4
Staff
8.1
Value for money
7.7
Free WiFi
7.9
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End of dialog contentReviewed: 10 May 2024
Raul
United Arab EmiratesDated, dirty, poor maintenance
Location
Stayed in April 2024
Reviewed: 7 May 2024
Loredana
RomaniaThe hotel itself needs some refurbishment for sure. But nothing you cannot work with for a night stay. I would suggest adding cocktails in the menu as well, not available right now.
The location is amazing, perfect place to spend a night in Pinnawala and watch the elephants bathing. You have the perfect views from the pool area, restaurant or even your balcony.
Stayed in May 2024
Reviewed: 28 April 2024
Roman
LithuaniaThe room could be cleaner
The view was unforgettable!
Stayed in April 2024
Reviewed: 27 April 2024
Juraj
SlovakiaBrakfast, overall condition of the hotel,
Pool, view, elephants, staff
Stayed in March 2024
Reviewed: 20 April 2024
Dudman
AustraliaThe service was very slow for dinner service... The beds could be more comfortable and need to offer a blanket. I only had a very thin sheet that felt like a curtain. The chained elephants that were separate to the main herd was a little confusing.... You can see the elephants up close when they're not chained,so to keep only a few chained to keep them still and close is very unnecessary. If I hadn't of booked a balcony room I don't think I would have enjoyed the rooms as much (I saw the other rooms when they were open for cleaning).
I had booked a triple room with the river balcony and it was amazing! The pool exceeded my expectations. Seeing the elephants made for a very special stay! The hotel itself is very pretty, especially the grand entrance. My room was very big.
Stayed in April 2024
Reviewed: 19 April 2024
Sammani
Abkhazia, GeorgiaWondafull place good staff food is verry good
Stayed in April 2024
Reviewed: 19 April 2024
Sena
TurkeyThe pool was dirty, the food was okay, and the room wasn’t clean
The view and the personal was helpful and smiling
Stayed in April 2024
Reviewed: 14 April 2024
Goutham
IndiaLocation is good. Friendly staff. Addressed the issues in short time. Can see the herd of elephants from the pool side.
Stayed in April 2024
Reviewed: 11 April 2024
Sergey
KazakhstanThe hotel has undoubtedly seen better days)) but, overall, everything is pretty good, it’s more than suitable for spending the night and looking at the elephants in the morning. And, by the way, getting up at seven in the morning is completely optional. At ten in the morning almost everyone is brought in for a wash, it’s much more interesting. P.S. Don’t agree to feed the elephants, throwing bamboo stumps in the water for 5000 rupees is not worth it))) P.P.S The pool is good, yeah))
Stayed in March 2024
Reviewed: 10 April 2024
Weerabahu
Sri LankaHotel having reception hall with big wedding functions
View
Stayed in March 2024
Reviewed: 7 April 2024
Sphythian
United Arab EmiratesAlthough clean the hotel was scruffy in places and could do with a makeover. Not surprising though after the economic woes faced by Sri Lanka.
The view overlooking the pool towards the elephants feeding during the day. The food was good, albeit a bit pricey. It's worth getting out a bit and exploring the zoo, shops and other places in the area.
Stayed in April 2024
Reviewed: 5 April 2024
Leanne
United Arab EmiratesThe communal areas need a bit of TLC.
The location is fantastic. The sound of the water was very relaxing, the view is uninterrupted, and it was quite something seeing the elephants come to bathe while having breakfast 😀 The room was clean.
Stayed in April 2024
Reviewed: 27 March 2024
Eliška
Czech RepublicCouldn’t check in until 4pm. The room was musty and smelled bad. The equipment is old especially in the bathroom. Overpriced breakfast!
The view and pool was great.
Stayed in March 2024
Reviewed: 27 March 2024
Leonarda
LatviaReception and service should advise on hotel arrival time explaining the payment the entrance fee. Arriving after 8:30am directly from the Bandaranaike International Airport, we experienced great misunderstanding with physical getting to the hotel. The information about the arrival times and instruction how to act when you miss the arrival time - should reach the visitor via booking.com. Hotel Management should work on this. The room service did their best, but Wifi didn't appear in my room.
The main treasure was the location and the view, possibility to observe unbelievably picturesque life of elephants sitting on the balcony. Breakfast excellent, food, cocktails, catering service - perfect. When arriving from the airport, the pool helps to adapt the hot climate we're not used to. Would suggest this hotel to begin the voyage in Sri Lanka - a very impressive start. The room was moderately clean, so the bathroom. Very comfortable bed.
Stayed in January 2024
Reviewed: 24 March 2024
Tadej
SloveniaRooms are a bit old and the bathrooms werent cleaned. There was one waiter who was stealing money from the hotel. Also the food was quite expensive. The late checkin is also a deal breaker.
Location was simply amazing. Also the buffet was ok :)
Stayed in March 2024
Reviewed: 23 March 2024
Hemant
IndiaRun Down rooms. Furniture condition bad. No proper bedding
Location is BEST TO WATCH ELEPHANT BATHING IN RIVER ! Fantastic Breakfast & service...
Stayed in March 2024
Reviewed: 18 March 2024
Daniel
MaltaNeeds some repairs
Location
Stayed in March 2024
Reviewed: 16 March 2024
Kateřina
Czech RepublicThe hotel is a little bit older but still good. Room was big and had river view. Best thing is pool with river view. For lunch we had good buffet, dinner was served.
Stayed in March 2024
Reviewed: 14 March 2024
Golan
IsraelIt is not a fancy place, not very clean
The location is near the river, and you can see elephants in the morning at the river
Stayed in March 2024
Reviewed: 13 March 2024
Ian
United KingdomThe flies but it's expected
Lovely stay just had to wait a little for room to be ready thats all
Stayed in March 2024
Reviewed: 9 March 2024
Vladimir
RussiaPool with the view on elephant bathing
Stayed in January 2024
Reviewed: 6 March 2024
Haitham
Egypt- Fridge was leaking water - River view room is looking at the river but can’t see the elephants from the room
-Looking at the elephants was so good view
Stayed in March 2024
Reviewed: 4 March 2024
Zacharidesová
SlovakiaBe carefull of the group of scamers who wait at the beginning of driveway to the hotel. They will try to persuade you to see other elephants than those in the orphanage or use only their taxi. We do not recommend it they are expensive and they lie.
The location for seeing the elephants in the river is great. It is near to elephant orphanage too. The hotel is now little bit old it must have been famous once.
Stayed in March 2024
Reviewed: 2 March 2024
Simon
United KingdomRooms a little tired but still good value
Location was fantastic, the pool overlooking the river and elephants couldn’t be better
Stayed in March 2024
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