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Reviews of Heure Bleue Palais - Relais & Châteaux 5 stars

2 Rue Ibn Babouta - Bab M Rrakech, 44000 Essaouira, Morocco

#30 of 105 hotels in Essaouira

Guests' Choice

Review score

Based on 142 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.6

  • Facilities

    8.9

  • Staff

    9.6

  • Value for money

    8.4

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 30 March 2024

    10
    Petfect
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    People kind

    Stayed in March 2024

  • Reviewed: 27 March 2024

    10
    I went to relax and read and to feel refreshed and well. The hotel manages to accommodate in all areas.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    That I only stayed one night.

    The amazing staff so friendly and welcoming. The hotel manager in his orange scarves. The pool, the amazing staff at the Spa so good I went twice. The breakfast has a wide selection and I have a very good omelette.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing, enjoyed Essaouira

    Location and the staff. Great atmosphere

    Stayed in February 2024

  • Reviewed: 6 January 2024

    9.0
    A lovely base from which to explore the city.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was fair, but didn’t compare to others we had

    Stylish very well located hotel. Incredible roof top pool allowing for proper lengths. We loved our room with windows accented with coloured glass.

    Stayed in December 2023

  • Reviewed: 5 January 2024

    10
    Fabulous charming hotel in perfect location.
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A fabulous hotel with a lot of character in a perfect location. The staff is extremely attentive and the hotel manager very present. We loved the rooftop pool area and the breakfast.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It is an older property so using the electrical outlets require some creativity lol. But who cares, this place is just very special

    Everything about this property is amazing. The location is extraordinarily convenient. This is not a glitzy and modern tourist resort hotel. It is a step back to an age of gentility and civility. And my experience for Christmas Eve dinner, and the attention the chef gave me making some changes to the prix fixe meal, render this a memorable meal.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    9.0
    Loved the staff, everyone was so willing and helpful, they made the stay extra special .
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing really except for noise echoing around building from other guests. Not sure that can be helped.

    Loved the location, food the ambience

    Stayed in December 2023

  • Reviewed: 1 December 2023

    9.0
    Wonderful base to explore Essaouira from
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 5 nights
    • Submitted via mobile

    It being November, the courtyard where breakfast was, was chilly in the morning. The bar didn’t have any atmosphere.

    We were upgraded to a corner room , which was very comfortable and had a sitting area. Breakfast was a beautiful buffet, with lot de of choice for everyone. The pool and roof terrace was great. Staff was really nice and helpful. Location on the edge of te medina ideal, especially if you need to park your car. They have 7 spaces that are roped off to park.

    Stayed in November 2023

  • Reviewed: 25 November 2023

    10
    Very relaxing and enjoyable stay in a beautiful traditional riad
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    All staff were always very polite, professional and helpful. The Manager also extremely pleasant.

    Stayed in November 2023

  • Reviewed: 10 November 2023

    10
    Amazing stay, beautiful old building which is well maintained, great food and amazing service. Staff was incredibly nice
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Beautiful building, great location and amazing staff! Everyone here was so nice and helpful and gave their best to accommodate every wish, they even made us a special vegetarian dish for dinner!

    Stayed in November 2023

  • Reviewed: 19 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very quiet - fabulous service

    Stayed in October 2023

  • Reviewed: 15 October 2023

    10
    Comfort and well located
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    A little smell of mold on the rooms

    Details of the interiors and service quality

    Stayed in October 2023

  • Reviewed: 3 October 2023

    9.0
    Great place to stay in the medina
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We weren’t told there was a hot breakfast option

    Location perfect Very comfortable Staff very helpful

    Stayed in September 2023

  • Reviewed: 15 September 2023

    10
    Perfect
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    I love every thing about the hotel specially the staff who worked there , they were so kind and helpful . They even gives my 2 kids gifts before we leave the hotel it was very thoughtful of them and made my kids happy .

    Stayed in August 2023

  • Reviewed: 12 September 2023

    10
    First class hotel and staff
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 4 nights

    Premium Deluxe room was first class. ALL the staff were 100% professional and likeable. The hotel manager was excellent and attentive. He made sure he talked to us each day. We were in the hotel when the Earthquake happened (8th Sept 2023), and we were looked after and informed as much as possible. The hotel staff were caring even though they were worried about their own families, in Essaouira and in the Atlas Mountains.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    10
    A wonderful 5 night stay after a hectic 3 days in Marrakesh. The hotel was in a great location just inside the medina an
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing!

    Fabulous location just inside the Medina. Beautiful hotel, very nicely decorated, very clean , lovely bedroom and an excellent swimming pool on the roof. Lovely friendly staff!

    Stayed in September 2023

  • Reviewed: 1 August 2023

    10
    Friendly staff and a wonderful spa.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Beautifully decorated and a great location.

    Stayed in July 2023

  • Reviewed: 23 July 2023

    10
    Beautiful and great service
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    Parking needs an employee to come and unlock.

    Beautiful place well located

    Stayed in July 2023

  • Reviewed: 20 July 2023

    9.0
    A wonderful hotel with the elegance of relaid and chateaux but homely and caring staff
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Late night noise outside property from kids with fireworks

    Central and elegant very clean and an oasis of calm and sophisticated tranquility

    Stayed in July 2023

  • Reviewed: 8 July 2023

    10
    Beautiful Historical Luxury Experience in Essaouira
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights

    The facilities were beautiful but had a bit of wear and tear.

    An incredible stay in Essaouira! Everything was amazing about the hotel. It's a beautifully remodeled historical building right inside the Medina. The roof, pool, and lobby were all gorgeous and so welcoming. Breakfast was delicious. The room was a great size so comfortable. The staff was really the best! They all went above and beyond to make sure our stay was so memorable and perfect. We would recommend to anyone visiting!

    Stayed in July 2023

  • Reviewed: 3 June 2023

    10
    A top quality hotel with excellent staff
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything was perfect

    The breakfast was excellent, mainly buffet style with a varied menu that included everything from savoury vegetable cakes, delicious omelettes, fresh figs and poached pears in syrup.... all freshly prepared, delicious! The roof top area is calm and beautiful, plants abound and there is a large pool and shady places to have a drink or light lunch. The colonial style decor is very tasteful with lots of dark wood fittings ad chic beige and brown colour schemes. Our bathroom was fabulous. This is a beautiful hotel with impeccable service and standards we would highly recommend it! Thank you for a wonderful stay and the free upgrade to a marvellous suite.

    Stayed in June 2023

  • Reviewed: 3 June 2023

    9.0
    Elegant classic hotel with incredible roof top and courtyard
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is a little old and rooms haven’t been refurbished for a while but don’t let that put you off it’s a trip back to old school hotel charm.

    classic old school elegance. beautiful hotel with incredible staff who can’t do enough for you. The older porter in particular was the loveliest man. we had a problem with an aircon leak at night and were immediately moved into a new upgraded room. Roof top was brilliant with very comfortable sun loungers. breakfast had a great choice. Courtyard a lovely area to relax.

    Stayed in June 2023

  • Reviewed: 24 May 2023

    10
    Absolutely fantastic
    • Leisure trip
    • Group
    • Deluxe Suite
    • Stayed 3 nights

    Everything from the first greeting to the last farewell was fantastic. Personal and lovely service in a beautiful setting.

    Stayed in May 2023

  • Reviewed: 13 May 2023

    10
    Wonderful
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing apart from probably a different room next time. Slightly bigger and lighter.

    Breakfast was incredible. Everything you could possibly ask for. Beautifully presented. Exceptional service.

    Stayed in March 2023

Showing 1 – 25

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