Men, food

Well done

Stayed in February 2024

Shower was quite old and broken

Good enough

Stayed in November 2023

Located close to the airport and only a short drive into the city. Comfortable room, very clean, with polite and helpful staff.

Stayed in May 2023

It is not clear how to use the shower, Too many handles.

All of the above

Stayed in September 2022

breakfast coffee options not really 5 stars

the pool and room was big and the bed very comfortable

Stayed in September 2022

Lack of room cleaning.

Very curtious and helpful receptionists. Relaxing pool area with helpful staff.

Stayed in September 2022

The bed mattress was /felt a little old

Stayed in September 2022

The Hotel should be requalifyed a 3 STAR HOTEL. Price adjusted. Would very OK than.

Breakfast OK. But very far for a 5 star hotel.

Stayed in July 2022

Bottle of water or perhaps, a kettle or a coffee machine is expectable in "5 star" hotel. Shame, this was not there. Breakfast starts too late and was not worthy to pay for it (included into room price).

It is very close from Airport.

Stayed in June 2022

Very expensive. Despite the fact it is expensive, breakfast is poor, with paper caps for juice. Weak service. Shower wasn't in a good condition.

Clean and tidy hotel. Spacious room and bathroom.

Stayed in March 2022

wedding party with thumping music that played well past midnight, and could be clearly heard from our room. should have been warned or gotten a discount for such an expensive accommodation.

friendly staff and a great room. very close to airport.

Stayed in October 2021

On arrival I was told by female reception it would be 500 Leu to use steam room & sauna. It wasn't ready for use in arrival as they needed 2 hours to start up so booked for 10am next day with the lovely female reception staff. Next day I went to reception & male staff member informed me sauna was ready & it was 750 Leu ! I informed him I was told it was 500 Leu yesterday & to phone his colleague. He made calls & then agreed to 525 Leu instead ! The jaquzzi was very cold & disappointing ! Please check all details if you going to book.

The female reception staff was very friendly. The bedroom was spacious & clean. The steam room was only thing that was hot & brilliant.

Stayed in September 2021

1. Service - this is less to do with the hotel than with the general approach to customer experience in Moldova and Eastern Europe - people do not think the same way about the experience as they do in Western Europe or the US, no matter the hotel type. Some examples: we arrived at 9pm and had a scheduled taxi - the taxi never showed up. Restaurant closed at 8pm, and nobody thought to inform us or to propose us a late dinner. When we order food staff doesn't bring forks or knives together unless you ask. Wine is brought in a ice bucket (nice) but the white/rose wine is warm to begin with (less nice). Sometimes the staff will forget the order and will come back to ask you about it again. Again, these are not big things but they add up little by little to you feeling you having to fight for everything. 2. Events - the hotel hosts marriage parties, mostly on Friday and Saturday. In true Eastern European tradition it will start about 6pm (that's when the pool closes if there is a party scheduled for this day) and go till the morning (3-4am) with loud music playing. Our kids slept ok, but it was difficult for us and we woke up frequently. Unless you are facing directly away from the pool and the banquet hall it will get very noisy. 3. Malfunctioning equipment - upon arrival we noticed the air conditioning was not working, however that was fixed (nobody thought or turning the air conditioning in anticipation for our arrival, related to point no. 1 above) ; one of the TVs was also not working ; during our stay the room safe ran out of battery charge and that was not fixed ; we changed for another room as a result of the marriage party but there also the safe was not working + the minibar fridge was also not working. Room cards stopped working numerous times throughout our stay; water pressure was very low in the second room we got

The hotel has a few advantages: 1. The pool is great when you are travelling with family - it is open to guests from outside but it provides a great atmosphere. It is really packed later during the day, so be warned. There is a small section for kids together with a slide. You can order drinks from a hotel bar and they will bring them to your lounge chair 2. Location next to the airport - it takes less than 5 minutes to get to the airport by car, perfect if you just need a sleepover or have a flight very early / late in the day 3. Breakfast - it's basic but it does its job, and is included in the price of the room. Do note that contrary to the information on the slip you get with your room key the breakfast is served starting at approx. 8:30am, not 7am as indicated.

Stayed in July 2021

it was good and beautiful

Stayed in June 2021

All of the staff and services

It was perfect sandwich and beverage as coffee, I was quite satisfied

Stayed in January 2024

Literally everything. Hotel looks pretty old, the staff is rude and not polite. We asked for the room for 2 adults and one child, they offered us the room with one bed which was so small, they didn’t offer additional bed for child. We didn’t enjoy our stay.

Nothing

Stayed in November 2023

It’s very uncomfortable to enter with suitcases and lift them to the reception area, the incline is too high and my suitcase was pushing me down the passage. There was no water in my room. After complaining the water appeared in about an hour.

Stayed in October 2023

Not competent staff Sometimes not clean room Big price for this type of service Very slow staff at restaurant Bad location

Swimming pool

Stayed in August 2023

Staff are not careful. The hotel, in general, does not meet the level of stars and price. Never will be recommended.

Stayed in July 2023

Access to the spa area should be included in the price) it’s not expensive, but it’s humiliating when you find out that you don’t have the right to buy a suite in a hotel, it’s not right. On my last trip with my family in 2022, no one asked to pay for access to the sun loungers by the pool

Great location and super rooms, great food

Stayed in June 2023

Smell of room style of room Resturant . The service is slow. Breakfast: no fresh fruit at all (in a land that has fresh fruit in abundance.) No musli, no nuts. The swimming pool: greedy owners charge double extra for a towel and a sunbed No coffee/ tea-facilities in the room The shower is to complicated

Location + the night staff at the reception were lovely Recepion staff good over all

Stayed in June 2023

Broken holder for toilet paper, would open accidentally all the time, hurtling my arm with its heavy metal frame . Dirty air vents, broken window ( we couldn’t close it ). The swimming pool is not included in the price. When we sent a child to buy french fries, the waiter didn’t give him the change and kept it to himself, without kid’s permission. Bed for kids in our deluxe suite was impossible to sleep on (pieces of metal frame felt through the mattress). So we had to sleep on the mattress on the floor. Elevator didn’t work half the time. Receptionist wasn’t friendly. No bathtub in deluxe suite, only a shower.

Very nice breakfast. Free toothbrush and toothpaste. problem with our TVs was quickly addressed by the staff.

Stayed in June 2023

N/A

Great location and close to the airport

Stayed in March 2023

Breakfast, and attitude from personnel in the restaurant

location

Stayed in April 2023