Studio City Macau, Estrada do Istmo, Cotai, Cotai, Macau, Macao
#34 of 67 hotels in Macau
Guests' ChoiceBased on 259 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
8.5
Facilities
8.6
Staff
8.8
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 24 May 2024
Lam
Philippinesfree breakfast
The room is nice and big.
Stayed in May 2024
Reviewed: 23 May 2024
Reema
KuwaitBetter to improve the receptionist employee English we struggled
The room was amazing with the most beautiful view Very clean It’s near to the other hotels Big shopping mall inside the hotel and near it Can’t wait to go back
Stayed in February 2024
Reviewed: 6 May 2024
Sam
JapanShop not enough
Water park & kids zone
Stayed in May 2024
Reviewed: 29 April 2024
Pui
Hong KongI was traveling with family and we had 3 rooms. Every time I went back to check in to the other two rooms was very time consuming. There was no que but the process was very slow. I checked in at 3 and only one of the rooms were ready. I had requested extra beds for two of the rooms and my room fees were charged in advance. However only one of the rooms were equipped with the extra bed. I told the staff when I checked out and they were assuming I wish to cancel one of the beds. The staff asked which room I wish to cancel the extra bed. At this point I was furious. Not only were they slow but they also did not grasp the idea that the extra bed was not added. The situation was finally sorted but was quite a struggle!
We stayed in the Star towers and the rooms were very large with great amenities. The pool was also very spacious. I used the fitness room and it had very new equipment. Breakfast selection was not very large but good enough. For the price of the rooms and my experience I will not be staying here again.
Stayed in April 2024
Reviewed: 5 April 2024
Man
Hong KongI think between staff there is no enough communication.i had to explain same things to couple of staff all over again about check in issue or the late check out time the day after.other than that in general everything was nice.
view from hotel room was magnificent as well as very clean and tidy
Stayed in April 2024
Reviewed: 10 March 2024
Hwee
SingaporeBig clean and well organised
Stayed in March 2024
Reviewed: 5 March 2024
Ka
AustraliaCouldn't think of 1 thing that I didn't like
The room was very spacious and the bathroom was massive. There are a lot of eateries in the building, very convenient.
Stayed in February 2024
Reviewed: 29 February 2024
Jeroen
NetherlandsAwesome!
Stayed in February 2024
Reviewed: 27 January 2024
Nichirena
Hong KongEverything about the hotel was great.My family enjoyed it very much.
Stayed in January 2024
Reviewed: 9 January 2024
Khin
SingaporeA bit far from main area and other attractions
Excellent staff with exceptional service! Room was spacious and tastefully designed. Calling out Cloris who provided excellent service and helped us with checking in
Stayed in January 2024
Reviewed: 8 January 2024
Gaurav
Hong KongVery chaotic checkin
Good room, facilities and ambience
Stayed in December 2023
Reviewed: 29 December 2023
Yuvadee
ThailandWe booked a return limo, but there was no sign with my name at the arrival hall to lead us to the parking lot. We had to ask the staff who showed the other guest's name, but he couldn't find my booking too. In addition, on the return to the airport, the staff wasn't supportive enough to thoroughly look for my booking and the car plate numbers. This isn't very pleasant when compared with what we paid for the whole family.
Stayed in December 2023
Reviewed: 9 December 2023
Prashant
AustraliaLess shops and food
Hotel
Stayed in December 2023
Reviewed: 9 November 2023
Ria
United KingdomCloris, at reception, was extremely helpful.
Stayed in October 2023
Reviewed: 21 October 2023
Rubensantos
PortugalNothing to say.
The room was big, comfortable and we had an amazing view to the "Eiffel tower". The hotel has free shuttle buses to the city centre, airport and main ports.
Stayed in October 2023
Reviewed: 21 October 2023
Jennifer
Hong KongNo mini bar, very limited tea/coffee availability. Hardly any restaurants or bars were open.
Room was a good size & bed was comfortable.
Stayed in October 2023
Reviewed: 19 October 2023
政億
TaiwanNothing
Everything
Stayed in September 2023
Reviewed: 1 October 2023
Chun
Hong KongThe curtain could not block the light , I prefer complete darkness during sleep and bad soundproofing , easily waken by neighbours opening door and peoplele walking in the corridor
Clean ,spacious bathroom ,nice view,comfortable bed
Stayed in October 2023
Reviewed: 24 September 2023
Ryan
ItalySlow check-in with a long line, no room service After Midnight, no bar.
Stayed in September 2023
Reviewed: 6 August 2023
Sze
Hong Kongno
員工熱心 reception staff 很幫手 we got 4 rooms and they arranged a connecting room for kids.
Stayed in August 2023
Reviewed: 6 July 2023
L
Hong KongI experienced a very rude staff at Ducky Summer Fun there. A staff called Ms Fung discriminated against my helper when my helper brought my baby to take the small train. All other Chinese can get on the train without checking members (free registration so they don’t bother to check), but only requested to see my helper’s member card (as I wasn’t check when I went there so I didn’t give it to her). One hour later, I brought my baby there and yes, she didn’t check my member card either, so I asked her for an explanation, she immediately yelled at me and scream at me when I was still carrying my baby who was scared. I asked for her name to file a complaint and she remained very rude and continued to scream at me. I have never seen such a horrible attitude and behaviour at a hotel. The service ruined the whole staying experience.
Facilities are great
Stayed in July 2023
Reviewed: 6 July 2023
Joyce
Hong Kongwe have to line up for at least one hour to check in and a few front desk staff feel annoyed and unhappy at all. the location is bad due to less shuttle bus to other hotels. taxi has to wait for at least 20-30 minutes. not a place to stay and also only 70% of the shop/ restaurant is open.
most of the staff is nice and helpful
Stayed in July 2023
Reviewed: 26 June 2023
Davy
United KingdomAt the start of the stay we were greeted with an unimaginably long queue which costed an hour of our day, which I cannot simply fathom when there are around 10 staff checking in guests from their counters. Upon arriving to our room, we have found that the scale at the bathroom does not work, which we assume it’s out of battery. The scale itself was also not clean and quite clearly left unchecked for at least over 3 guest exchanges. Then, we have encountered a toilet issue where it failed to flush just 1 price of tissue for whatever reason, but it has been resolved by a staff after about 10 minutes of wait for them to attend to the scene. During breakfast, I understand that we have arrived at the restaurant about 20 minutes before the closing time - however, I firmly believe this does not allow your staff to be extremely rude when asked to set a table for us. The cutlery was basically thrown onto the table with virtually 0 mannerism and your staff Mia had the audacity to walk off with what seem to her as acceptable table setting, before being confronted by us that it was simply unacceptable by any industry standards.
Stayed in June 2023
Reviewed: 4 June 2023
Saurabh
IndiaThey needs Money for Every type of activities as in all over the world every hotel gives free access to waterpark or playzone for Hotel Room Guests even at the time of Booking There is no where mentioned water park or fun zone is extra chargeable and we are paying almost same amount of Money to same Hotels like Galaxy and Venetian which are far far Better.
nothing
Stayed in May 2023
Reviewed: 27 May 2023
Siu
Hong Kongbut all entertainment faculties has to pay separately and no discount for hotel guests
good for family to stay, has big water park, playroom and VR game ctt
Stayed in May 2023
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