The AC could be a little stronger.

The room we stayed in was unique and very nice. We were very comfortable and loving the decor.

Stayed in May 2024

Breakfast, location and staff are all excellent!! Was clean and definitely did not disappoint. We will be back!

Stayed in May 2024

We had no complaints, everything was great!

Beds were very comfortable, location was quiet at night, walking distance to everything, staff was very friendly and helpful, breakfast was really good! I especially liked that they kept the grounds so clean, even no seaweed on the little beach out front

Stayed in April 2024

The room advertised was not the room we got...when we tried to change it, there were no acceptable options. Nothing wrong with the room we had other than we were expecting to be on the 2nd floor. At over $400 per night, the room did not reflect the price paid, however.

Great location, close to everything! Great restaurant on the property serving very good food and cocktails!

Stayed in March 2024

Lovely location with a beautiful small beach. Food was good and the staff were lovely. The property has character, and feels unique compared to many of the newer hotels on the island. We weren’t bothered by the noise from the nearby bar and our room had plenty of outlets.

Stayed in March 2024

The Bar and the Beach right in front of the Hotel was amazing.

Stayed in February 2024

The beach is small compared to others in Holbox

Beachfront, the convenience of the onsite restaurant/bar, close to city center, the staff, the service, the food

Stayed in March 2024

Our room did not have a balcony, several do not, and it was too hot to open windows. A hammock in the room is not a great substitute. Wifi was sketchy. No pool. No foot wash station so sand was in the room. Limited beach due to high water level was the most challenging issue with beach walkers literally walking around our chairs. Roof top outside lounge eliminated if you have been here before to add more rooms. Tips for staff must be cash only FYI.

Great location, great staff, AC worked well, ocean front, excellent food options and bar. Transportation arrangements to CUN airport were perfect.

Stayed in March 2024

Huge thank you to the wonderful Isis and the whole team, kind people who go out of their way to make us welcome and comfortable. Thank you for a lovely stay.

Stayed in February 2024

Due to the location it can be loud at night, we booked the stay knowing that - so just beware if you are a very light sleeper. The hotel itself could use some updating, the rooms are very basic and older.

Beautiful hotel, located steps from town and right on the water. Breakfast was delicious with many options, the staff is accommodating and kind. The grounds of the hotel are stunning - loved the proximity to everything. Overall we loved our stay!

Stayed in February 2024

Really was nothing we did not like. One thing to be aware of though, price was quoted in dollars, first half paid upfront was billed that way, second half is paid at property using their exchange rate which resulted in the second half being 40 usd more- I don’t really think that is reasonable as it changed the nightly rate a fair amount.

The staff were super friendly and helpful. Cannot say enough about them. Breakfast was incredibly delicious and so convenient. Property is small and feels really personal. Bed was super super comfortable and balcony view was great.

Stayed in January 2024

Great location close to the city center. Clean spacious rooms with great views.

Stayed in December 2023

Our room didn’t have any storage space, e.g. no drawers or closet or dresser. We had to live out of our suitcases which is inconvenient, especially considering the hotel charges 4/5 star prices. Most beachside hotels of this calibre also provide bathrobes and slippers - would have been a nice to have. The food was average at best, although cocktails were good. Better breakfast in most other places on the island. The restaurant and bar staff didn’t match up to the hospitality of the reception staff, were often confused and non accommodating, and the kitchen ran out of ingredients often making the experience very inconsistent. While the beach is ‘private’, because of its small size and the nature of the Holbox beaches being open to public, there is a constant flow of people walking back and forth in and around the sunbeds which is not conducive to relaxing. Given that this is an adults only hotel, there are a lot of kids that are running around and often playing in the water very loudly - which again, defeats the purpose of an adults only hotel. Hopefully the staff can be more mindful of this and find a way to facilitate some privacy for the guests.

The reception staff, cleanliness of the beach and property, the size and view from the rooms, and the location of the hotel. The staff in the reception goes above and beyond to help with all requests, and their real-time communication is impeccable! The rooms and bathrooms are large and clean, with a stunning view of the ocean just a few feet away. The hotel has a small beach which I can confirm is the ONLY beach on the whole island that is cleaned thoroughly everyday and all seaweed is removed each morning! This really made all the difference during our stay. There was seaweed piled up everywhere except on the strip in front of this hotel!

Stayed in January 2024

Nothing, everything was amazing.

The property was amazing. The rooms are located 50m from the sea, the premises are super clean and typical of the region.

Stayed in January 2024

nice location

Stayed in December 2023

The only thing I can think of was that our room (#4) lacked electrical outlets. There is one in the bathroom and one for the small fridge (two USB inputs included with this one outlet) Fortunately we travel with an extension cord which expands to three outlets so we adapted. Now, this has nothing to do with La Palapa, but Isla Holbox is struggling with infrastructure issues. The streets are unpaved with huge potholes. When it rains it's a mess. Doesn't seem to be any drainage. Fortunately there are newly laid sidewalks, but come prepared. Fortunately, lots of delicous side-street eateries away from the overpriced mainstreet bars and restaurants. Get away from those and walk the sidestreets. Lots of ATV taxis. Roads are filled with taxis, scooters, etc. Can be noisy. If you stay for a few nights, I you get used to it.

In my opinion, La Palapa is a rare experience in Isla Holbox. Though this was my first visit to the island, I walked often on the beach and within the town and this little paradise is a gem. Friendly staff, delicious breakfast (included), well-maintained property, and comfortable sunbeds right on a "clean" beach. chosen. Restaurant also offers lunch and dinner for purchase, although we chose not do so. Loved being able to walk either direction on the beach directly from the property. I can't say enough good things about this place, AND it is quiet which is rare in a town for with it's loud bars for tourists. My earplug were not necessary. OH...and also...it is only a short, easy walk from the ferry (10 minutes max). Word of suggestion: don't drag all those huge pieces of luggage to Isla Holbox. Pack a few things in a backpack and walk to La Palapa from the ferry dock.

Stayed in December 2023

You can hear the live music from town until late -- but the hotel provides ear plugs. The biggest issue was getting scam emails from Booking.com (not the hotel, so not the hotel's fault) asking me for my credit card again and other info.

Super friendly and helpful staff! Clean rooms, very comfortable beds. Delicious breakfast, amazing views, and great location. Thanks to Isis and Erika, and all the staff at the restaurant!

Stayed in December 2023

some of the facilities were a little dated and no coffee making facilities in the room

beautiful views, so close to all of the bars and restaurant too!

Stayed in November 2023

The walls are quite thin so it does get quite noisy in the evenings unfortunately, but the hotel kindly provides earplugs which is a nice gesture. Also, although I enjoyed the ability to have a tab running throughout our stay, it was a real bummer that we couldn’t tip by card. Unfortunately we did not have enough cash and I felt bad as the staff works hard and more than deserves it. So hopefully this is a feature they can include as I’m sure we weren’t the only ones!

The outdoor amenities and setting at La Palapa are wonderful, very close to town yet still feels secluded with its private beach. We walked by the long beach strip that has most other hotels, and there was so much seaweed that guests couldn’t reach the sea (not to mention the smell). However, the water in front of La Palapa was clear and dreamy. The staff was also absolutely wonderful, helpful at all times, there was a genuine positive atmosphere. Finally, we also really enjoyed the food, more so than expected! Thanks to the team for a wonderful stay

Stayed in November 2023

No electrical outlets

Location was perfect..beach, food everything you needed was there.

Stayed in October 2023

The bathroom could be rejuvenated... not really comfy

The location was perfect, in the center, but quiet during the night. The staff was really nice and helpful. It's a good location to be close to restaurants, and have nice walks on the beach.

Stayed in October 2023

Nothing!

Great location to start with. I was very pleased with the service starting from the Reception to the Bar&Restaurant. This Hotel is an exemple for all other 4* and 5* Hotels. Great staff and service since the Check In to the Check out experience. This place will be always in our good memories.

Stayed in October 2023

The location was beautiful, and their staff members this makes the property even look better , everyone else s nice and they go above and beyond

Stayed in September 2023

not much

The location is incredible The facilities and rooms are really nice The staff are super friendly

Stayed in September 2023