The Prime Rib restaurant didn’t have a steak knife for anyone who orders their prime rib

All of their staff wet friendly

Stayed in May 2024

Not nearly enough sun loungers and people securing the best but never using them. Dinner reservations- having to reserve in advance Weak coffee - not nice Loud aircon in room But I'd still return here any day of week

Our swimup pool oom Cleanliness of the property Daily housekeepers' attention to detail Happy, friendly staff Nightly entertainment Location of the Adult only infinity pool and pool bar Beautiful beach and beach palapas Ease of all-inclusive Continued use of facilities after check out

Stayed in May 2024

Price

Good acces to beach

Stayed in March 2024

Not enough nightly entertainment, telephone into room wasn't working I reported it the first day I stayed for 6 days and it didn't get addressed.

Very clean,staff friendly, room cozy quiet

Stayed in May 2024

WiFi was not reliable at times at certain parts of the resort

All Inclusive Amenities

Stayed in May 2024

Schedule process for restaurants... Unacceptable that customers should have to waste time every day to in attempt to get dinner reservations at on-site All-Inclusive restaurants via there manual reservation process. There is an average 1 hour during every day that all food locations are closed - why? - Limited lounge / pool chairs in all areas of the resort, by pools, on beach area.. unacceptable that people are allowed lay a towel on a chair and then not be around for hours.. - If you are not at the chair, the chair should be available to use.

The room with a view was nice.. the resort was reasonable.. Adult pool area was nice.

Stayed in January 2024

Food was just OK, except for hibachi restaurant. That was outstanding. Breakfast buffet was also very good. Lunch buffet was pretty much the same thing every day with very little change. Other options were available.

Loved loved loved the hibachi restaurant and breakfast buffet. The rest of the restaurants were just OK. Fantastic staff - awesome drinks, beautiful pools and beach. Room was gorgeous and so was view.

Stayed in April 2024

The service received on arrival at front desk wasnt the best. We had to also change room twice because it was unclean

Stayed in April 2024

Great service, beautiful facility, beach front.

Stayed in April 2024

Family suite was bigger than I thought it would be, staff were great , food was good, great location

Stayed in March 2024

Had issues with our AC not getting cool but was resolved within an hour.

It was well maintained. It wasn’t overly huge like some ther presentable went to where you have to ride carts to get to other parts of the resort

Stayed in April 2024

All went well.

Stayed in February 2024

Food was mediocre.

Size of resort was nice. Views were great. Beach was incredible.

Stayed in April 2024

Food was a basically holiday inn quality. The adult pool has no shade other than the cabanas which sit empty - they upcharge for that space. Too bad as we were uncomfortable much of the time. The family pool played loud music and was not our speed with all the kids running and playing. They are dead serious about dress code. For men long pants and closed toe shoes. As we'd been travelling my husband didn't have closed toed shoes. It was a problem. Surprising that they made a big stink - he dressed appropriately otherwise and was still shamed and turned away from dinner. Not cool. They also build in their time share service model into the check in procedure. You can't avoid it. You can say no thank you to the presentation but they will ask you everyday again and again as you walk the main hall to breakfast. Also not cool. We wouldn't choose it again.

It's a clean and newish hotel and the service was great.

Stayed in April 2024

Food was really below my expectations.Room service was not very good. Hot tub not working .

Location… ocean view rooms..

Stayed in February 2024

Was everything ok during or stay.

Service and facilities were more than we expected, room size was big enough for two adults, food and beverage were good.

Stayed in March 2024

Very limited shaded areas in the adult pool area unless you paid 200usd per day for a cabana. They need some more umbrellas in that area as everyone was getting very sunburned.

Room was spacious with a beautiful view of the ocean. Staff were all lovely and friendly, the bartenders were great especially at the pool bars. Gregorio at the El Jardin snack bar was an incredible server!

Stayed in March 2024

Lack of beach chairs

The property was beautiful, extremely clean, and the beach was gorgeous! The staff were friendly and very attentive.

Stayed in March 2024

Food selection at the time could be little more special, still nice though.

Nice and clean beachside resort. Friendly and helpful staff delivered comfort to our stay. Good location and spacious room with great sea view.

Stayed in March 2024

The biggest downside of the hotel was the issue with guests "reserving" sun beds. Already at 8am one couldn't find a spot. But I experienced this problem in most of hotels. Basic rooms could be improved by adding things like slippers and bathrobes. The food was acceptable, but much could be improved especially in the a la cart restaurants.

The location was amazing. You can easily walk to the center of the Hotel Zone. The beach was one of the most beautiful beaches I ever visited. The hotel was super clean. We loved the adults only pool area, the beach bar offered a great selection of drinks. We stayed in a Deluxe room and it was older but well maintained and very comfortable. Food was okay, not bad but not great either.

Stayed in February 2024

The food 🥲

facilities and view

Stayed in March 2024

We could not see the beach. Room #1001 high fence, in our face. The beds were horrible, I had to sleep on the sofa. All the mattress were hard, it was miserable in the middle of the night. A/C didn’t work well. TV didn’t work well. Some TV stations had no sound.

Property was landscaped nice. Crazy access to pools & beach

Stayed in March 2024

Sun bed shortage and people reserving them early morning and not using them.

All inclusive and on the beach

Stayed in January 2024

Should have stayed longer!

The staff are great (I’m staying at a second all inclusive and the staff are no where near as helpful)

Stayed in March 2024