Nil

Fast and smooth check-in and check-out. Staff was friendly

Stayed in May 2024

nothing

I was pleasantly surprised with the service and hospitality of this hotel, right from the reception, who remembered my name, and asked me how I was every day ( I wished I remembered his name), to the house-keeping. I had booked the King Room with Executive Lounge access, the pre-dinner cocktail hour was good, and it is a nice lounge to chill, enjoy from view if I did not want to go out into the hot and humid outdoors. A staff (Ariff, I think) at the lounge noticed I was walking around with a cane, trying to get a cup of coffee, came up to me and helped me take my cup of coffee to the table, and said I could just call him if I had needed any help getting anything. I thought that was so thoughtful. The breakfast spread, I would recommend, if it is your first day, and you want to try Malaysian food, go to the Makan Kitchen instead of the Executive Lounge. There is a bigger spread and everything was tasty. I was really sad to leave the hotel, I had tried to extend for another night, unfortunately I could not due to work commitments. This is the first hotel in many years where I felt that way. Definite A plus plus.

Stayed in May 2024

Going into the parking level from the road 👎

Excellent spread of food for breakfast

Stayed in May 2024

Staff very friendly. Breakfast is superb.

Room was clean and spacious.

Stayed in May 2024

the aircon was not really working in the room despite temperatures at 16deg. room was stuffy.

location was good! food options at hotel was superb!

Stayed in May 2024

None

Location, hospitality, cleanliness, comfort, wide spread breakfast

Stayed in May 2024

no room slippers, no hairdryer, no cottonbuds provided in the room/bathroom. had to pay a deposit of rm150 during checkin (refundable during checkout).

breakfast was awesome. warm, lovely, friendly staffs/chef and ambience.

Stayed in May 2024

Not hotel’s fault at all. If walking to the shopping malls, need to be extra careful, especially for elderly or young kids. Better yet, just drive or book a grab.

Love the top notch service! Surprised my son for his bday with a cake towel, handwritten bday card, balloons, petals and a slice of cake. Best part is I didn’t request for that extra service and we booked on short notice like an hour beforehand. The welcome choc chip cookie is amazing and delicious! Breakfast was amazing. Extensive spread with waffles, pancakes, egg station, pastries, ice cream, prata, cheese section, teh tarik and many many more. There’s a pillow menu. And lastly, my mom fainted and fell face down and fractured her cheekbone on the way back to the hotel ( not the hotel itself) and I asked for ice via room service. They delivered a bucket of ice and also napkins in a jiffy. The room service even called me that night itself and the next morning to check on my mom. Great job all around! We will be back!

Stayed in April 2024

Check in could hv been more efficient and quicker considering we were the only guests checking in at that time. The paper work to print etc was rather long.

Breakfast spread was sufficient variety. Better than most hotels.

Stayed in April 2024

Very accommodative.

Stayed in April 2024

None

Excellent staffs

Stayed in April 2024

None, all is good!

The service provided by the hotel staff was one of the best service I have ever experienced. They graciously changed my twin bed room to a king room because I had requested for the twin beds to be joined but couldn’t due to a desk in between. As my husband and I were travelling with a two-month old, we had many things that we were carrying with us in addition to our luggage, so a hotel staff stepped in immediately to help bring our luggage all the way up to our room with us. The staff at the hotel were all friendly and welcoming too. These were a couple of good services that we experienced and as new parents, we really appreciate it. Kudos to the staff at Double Tree by Hilton!

Stayed in April 2024

Nothing to complain.

Great location and excellent service from the staff. Room service was excellent too, their response time is top notch.

Stayed in April 2024

It’s a fairly crowded hotel and during breakfast it could be a long wait at certain meal counters but overall the food was good

The friendly staff and the Crabtree and Evelyn shower gel, shampoo and conditioner…

Stayed in April 2024

The reception was grand and welcoming. Room that we stayed in was clean and comfortable.

Stayed in April 2024

parking bays are not easily available. So, if you go out exploring JB town and come back later at night, you may struggle to find an available bay.

Room - cleanliness, bedsheets, toilet, and carpet were perfectly cleaned. Room - in room complimentary drinks were replaced with glass bottles hence Doubletree Hilton has improved on recycle, green earth and sustainability promotion. Breakfast - A variety of food selections, including Continental, Chinese, Indian, and Malay breakfasts are available. Awesome and tasty.

Stayed in April 2024

Breakfast buffet need to improve. Staff Appy was always smiling which is welcoming

Special thanks to your reception Aisah who have accommodating our request.

Stayed in April 2024

Nothing! Perhaps not the hotel. But the area is quiet without eateries in sight in the early morning.

We were surprised with a piece of Choco chip cookie during check-in for each of my family member. It was next to a Catholic Church for our Sunday Mass obligation. The gym was well equipped. My boys managed to pumped some muscles before going to bed.

Stayed in April 2024

-

Room and the facilities

Stayed in April 2024

Nice

Nice

Stayed in March 2024

MAIN ENTERANCE TO THE PARKING A BIT COMFUSE

I LIKE THE MOST, IS THE FRIENDLY STAFF

Stayed in April 2024

Aircondition was too cold. Change the tempreture does nothing.

Comfortable bed and very spacious. Breakfast was also very good. Hotel staffs are friendly and helpful.

Stayed in April 2024

It would have been nice if they did a thorough cleaning on the pool. There was alot of black spot thingy in the underwater not sure if it’s algae or just dust. TV in the room only offers in-house channel, no Netflix supported.

Convenient location, it’s peaceful even though it’s not too far from the city centre. Room and toilet is clean, really nothing to complain about the room. Complimentary water comes in a reusable bottle, the shower gel, shampoo, conditioner, hand soap and body lotion are really good product. Breakfast food has good variety; got local, indian, Chinese and western.

Stayed in April 2024

Another wonderful stay for my husband's birthday treat. I never go wrong in choosing Hilton always .. ❤️ This time I requested for the room decoration and it was perfectly done. . Thank you team for everything especially the personalised card which I least expected. .

Stayed in April 2024