Privacy. Concept

Got Springs we're wonderful.

Stayed in March 2024

To have a in-house channel: latest movies, comedies, blockbuster

Staff were trained well. The aircond in our room wasn't working well. We were attended immediately by their technician and after 15 minutes, we received a call to find out if the aircond is working well. When it wasn't so, our room was upgraded. Appreciated the excellent service. Unlimited ala-carte breakfast is better than buffet - less wastage. Appreciate the champagne and choosing our fruits for fruit juice. I like it that we have our own geothermal spring in our room.

Stayed in May 2024

Staff well trained, knowledgeable, friendly

Stayed in April 2024

Had a short-circuit incident on the first night of our stay, got fixed quick enough

Generous in room size, friendly staff, nice welcoming and departing gift. Beautiful views.

Stayed in April 2024

nothing

the best breakfast with gourmet cuisine and champagne Nicholas Feuillate...can't ask for more!

Stayed in April 2024

breakfast, the dinner, the hot spring

Stayed in March 2024

Set in an idyllic landscape beautifully and naturally eccuentuated by wildlife, you never have to see another person. Peace and tranquility set the tone for the stay.

Stayed in April 2024

The breakfast at Pomelo was not the best that we've had but it's good enough if you're lazy to travel out for food. No other dislikes.

I was there for a weekend stay, a short retreat away from the city. The facilities were amazing where you wouldn't have to leave the resort. We explored pretty much all the facilities with the Crystal Cave being our favourite; it was very calming and zen. Other than the private bath in the room, there's also the public hot dipping pool with a serene view, thermal steam cave and ice bath, and the meditation cave. Also, loved that we could grab a free ice cream on the way back to our room.

Stayed in January 2024

nothing

Breakfast was very good and the staff wonderful, but the facilities were next level, very relaxing and tranquil surroundings. No questions went unanswered and staff very attentive and responsive to requests.

Stayed in March 2024

Not appropriate for elderly

Stayed in March 2024

I would have liked to have real ham and bacon for breakfasts

The staff were extremely accommodating going so far as to organise a bigger pair of slippers for me. The best part is the lack of kids and overly loud obnoxious tourists from one particular country

Stayed in March 2024

The Jeff Cellar is a magical place, but the vegetarian menu is disappointing ... the taste (i cant finish 2 dishes due to taste) and the ingredient used is not up to expectation . Bear in mind, they charge the same price with the meat menu (which serve A5 Wagyu, Cod fish etc expensive ingredient and heard it taste really good ). Hope they can improve on the vegetarian menu as well :)

The room , the hospitality, the environment, breakfast . Wonderful! Its my second visit~ the first is couple trip, second was team building. Looking forward to come back again!

Stayed in February 2024

Nothing really, but it would be great if hotel provides us with slippers for us to walk around the compound.

The property was surrounded by nature with mountains in the background. The property encompassed geothermal lakes which not only provided for the hot pools and also contributes to the amazing view. Hotel is quiet, peaceful and surrounded by very well maintained greenery. We really appreciated the clean private pools. Dinner and breakfast at the Pomelo restaurant exceeded expectations. Will definitely return again.

Stayed in March 2024

Nothing

The ambience was great

Stayed in March 2024

AMAZING place.

Stayed in March 2024

Nothing. All is good.

The service is excellent and request was fulfilled to the best of the staff capability. The gigantic fans are great idea and cooling.

Stayed in March 2024

absolutely beautiful

Stayed in March 2024

Great choice in breakfast options from pancakes, bagels, eggs etc. The location in amongst the jungle and mountain backdrop was stunning. And the spacious room provided a sense of calm.

Stayed in March 2024

Ultimate luxury!

Stayed in February 2024

Nothing.

Staff are very friendly and services are excellent !

Stayed in February 2024

The sunway hospital construction site is within view from within the resort

Great stay from start until the end Staff were very friendly and accommodating Place was beautiful Breakfast at the Pomelo was amazing Very hospitable, provided amenities for pregnancy and a birthday stay

Stayed in March 2024

Absolutely stunning! Not too many people, romantic and secluded and so much variety to enjoy. We were just passing through for one night but I wish we could have stayed longer.

Stayed in February 2024

None

Scenary and the natural environment

Stayed in March 2024

The outdoor hot tub in the villa is spectacular (with piped in geothermal hot spring water!). But it could have done with fresh grouting and a good scrub.

Absolutely amazing place that harnesses its natural limestone landscape to make a hide away and a aplce to reconnect with yourself, with each other. The gardens and huge outdoor fans make the entire estate a lovely experience to walk around. A surprise birthday message was spelt out in leaves, and each leaf had been individually wiped clean. Service was so good and staff are clearly so proud to be working there. Ordered a plain cheese omelette at breakfast and it was the best I've had in Malaysia (I'm obsessed with eggs, so this is a big deal). Jeff's Cellar is indescribable, it has to be experienced.

Stayed in February 2024