How outdated the rooms are and no AC

Very nice location and staff were friendly

Stayed in July 2023

No fridge in the room One of the radiators was broken, I couldn't turn off the heating

Nice hotel in a green environment

Stayed in May 2023

The hotel rooms are filled with outdated drab furnishings. The shower area was very small and the shower hose needed replacing - the water temperature was not consistent. I was looking forward to using the swimming pool but this was not possible as children's swimming lessons were taking place when I chose to attend - it would have been nice to know about this in advance. The bar area felt more like a reception waiting room.

The location for us and the price were both very good - and we were really pleased to be able to bring our dog.

Stayed in April 2023

no tea/coffee in bedrooms

relaxed old fashioned and quiet in woodland near bus stop to town

Stayed in May 2023

The room furnishing was very outdated. Furnitures needs to be replaces, very tired and worn.

The location is wonderful. Lots of wooded areas & a lovely lobby. Our room was very large..

Stayed in March 2023

old fashioned rooms, carpet is dirty, lamp did not work, no response on booking.com chat, pick up phone took long waiting time

swimming pool was bigger than I thought. beds were comfortable.

Stayed in October 2022

Check in at 3PM is late. Bathroom need some refurbishments.

The restaurant and breakfast

Stayed in July 2022

The rooms are very outdated.

The property is located in a great wooded area to take walks or bike ride. The restaurant food was good and the service was efficient!

Stayed in June 2022

The room was not up to standard, the carpet and curtains had stains. The whole room smelled of smoke and there were minimal amenities like tea, coffee and a hairdryer.

The location was beautiful, with a nice terraced area and pool, also surrounded by nature.

Stayed in May 2022

bad water pressure in the shower

Stayed in May 2022

The room was cold, the heating was off and the old windows make worse the situation.

Nice and big room, free parking and good restaurant.

Stayed in September 2021

Horrible receptionist, no communication about policy change, mediocre breakfast Fletcher hotel Erica in Berg en Dak is definitely not worthy of a 4-star rating: 1. We made a reservation for one room, including our dog. We got a written confirmation that our dog was welcome. Upon arrival however, the receptionist, an older man that hardly speaks English, told us in a rude way the dog was not allowed. When we showed him the written confirmation, he simply stated that there was a policy change after our reservation and that we were called about this one day before our arriva. We politely asked to speak to the manager, who could not be found, after which another employee had to fix the situation. The receptionist hardly gave us a look, acted as if we tried to smuggle our dog in, seemed to be bothered by non-dutch speaking people showing up at this desk (how dare those foreigners come to a hotel!) and never apologized for the miscommunication about the dog policy. 2. ⁠We sent an e-mail to bring the rude behavior and the shabby policy change communication to the attention of the management. They’re response was completely off-topic, not addressing messing up with the policy change, or the rude receptionist, but instead focusing on a minor detail in our e-mail. 3. Something we would normally not complain about, but also not four-star worthy; this hotel also serves mediocre breakfast. Dry baked eggs, watery juice, etc…

Nothing. This place is a joke

Stayed in April 2024

Quiet hotel with a large room.

Stayed in February 2023

This is a tired hotel, wallpaper peeling, mould in corners, paint peeling off windows. No tea/coffee facilities. Very limited breakfast. Overpriced and definitely not a 4 star hotel. The pool changing area and sauna was filthy. It felt like they are charging the maximum price and giving back as little as possible. Very poor

Stafff we’re friendly

Stayed in January 2023

There is no facilities like tea maker or boiler at room.

Fabulous natural wonders. Great place to walk through the forest.

Stayed in November 2022

staff attitude

nothing special

Stayed in November 2022

The staff’s attitude towards a client

The location is very good and calm

Stayed in August 2022

Rooms and pool area could do with a refresh. Staff not really interested in serving or greeting clients.

Great breakfast buffet, nice location slightly out of town in amongst the trees.

Stayed in August 2022

Staff at restaurant

The location

Stayed in August 2022

Staff at restaurant.. not enough staff because no one wants to work in that branch anymore due to Covid-19... no idea what they talking about...

Rooms and surrounding

Stayed in August 2022

Room felt like it could use some modernization. Checking in took forever, even though we had booked in advance. I wish the reception staff had been better prepared to receive such a large group, having the keys ready at our arrival.

The room was large and comfortable, with a small balcony offering a very nice view of the outside. I left the window open with the curtains closed overnight to get some colder air in, but wasn't disturbed by either insects or traffic noise. It seems the hotel is in a very calm area. Parking outside was free. The bar and restaurant staff were very pleasant and fast.

Stayed in July 2022

Starting from the rooms: dirty, dated in furniture and bathroom facilities, we were a group so we stayed in different rooms with different sizes and configurations for the exact same price, no AC, no shower towels, very far from a 4 star standard in Europe. The staff: rude, unprepared, amateur dealing with simple questions regarding the internal procedures of the hotel, careless when asked for help or direction. The location: Berg en Dal, where the hotel is located is 1 hour walk distance from Nijmegen centrum, 20 min walk from a supermarket. The hotel location is served by one bus that takes you to the center and it can take between 5 to 30 min to show depending on the hour. Some additional comments: trying to enter the hotel after 11:00pm can be quite challenging. Some of us were denied entering the hotel for check in after arriving from hours of traveling. Some others were waiting for more than 30 min at the door consecutive days to have access to their rooms because no one would answer the door bell in what is supposed to be a 24h reception and after being previously advised that there were people arriving late. Breakfast price stated in reservation was EUR16,50 per person. We were charged different prices during our stay from EUR EUR15,50 to EUR18,50 with excuses that didn't quite make sense until we quit having breakfast at the hotel. Lastly, and the most hilarious, we were menaced (the word is exactly this) at the reception to be expelled from talking loud in our rooms based on false accusations of the hotel night shift staff. The same staff that should open the front door at the reception and wasn't there and when we were occupying an entire part of the hotel far from other clients and we couldn't hear each others rooms... If you're looking for a relaxing and enjoyable experience this is definitely not the place to choose.

Environment of the hotel, surrounded with trees. Beds are decent in size and comfort.

Stayed in July 2022

Would have liked a kettle with coffee making facilities.

Lovely Forrest setting in quiet green setting. Lovely bed SO Comfortable . Very good value Room. Very nice Mixed Grill for Dinner in Restaurant.

Stayed in July 2022

This room normally costs a bit over 50 euros. Because of the Rammstein concert they charged 200 euros. The room is indeed worth 50 euros, very overpriced. A redecoration is way overdue.

Nice environment in ‘the woods’. Shuttle service to concert in Goffertpark. Room was spacious but in dire need of modernisation.

Stayed in July 2022