The bed is too soft (for me)

The views are amazing

Stayed in May 2024

The staff had us wait twenty minutes until 3:00 check in time, when it seemed as if there were plenty of rooms available for our stay. Found that odd. I just didn't find them very friendly or accommodating - as you would normally expect at a hotel. Room was hot and couldn't figure out how to work the air conditioning. With the windows open, and being so close to the train, even on the eleventh floor was very noisy all night long.

Bed was comfortable and the shower was nice

Stayed in May 2024

Air conditioning didn’t work so the room was too hot. A lot of corridor noise (not trains, other guests)

Brilliant location. Right next to the train station. Nice & clean. Right in the heart of Leiden with loads of bars & restaurants

Stayed in May 2024

Reception was on the 12th floor. The signage for the hotel from outside the building was very poor. I found it very difficult to find the lift to reception. From reception check in I was told to go down to floor 10 then take another lift to floor 11?

Close to the station

Stayed in May 2024

The pillows felt a bit cheap unfortunately. Not much time to use the wellness facilities, unless you're okay with using them without a swimming costume. Vending machine didn't have stock at the time of the drinks we wanted.

The hotel was very close to the train station, and so it was easy to get into the main cities. Staff were friendly and helped us with storing our bags. The room was clean and stocked with plenty of towels. The hotel was only a short walk away from the city centre.

Stayed in March 2024

No door to the bathroom, just a sliding glass door between toilet and shower. No privacy so it wouldn't be good for sharing rooms.

Location, literally next to the train station. Good breakfast and restaurant with an amazing view of Leiden. Very helpful staff. Huge room compared to other hotels. Coffee & tea in the room.

Stayed in May 2024

It seemed like part of an office block

Location was excellent for touring Netherlands

Stayed in May 2024

Next to central station, top floors in big building. Rooms nice and comfortable with coffee making facility

Stayed in April 2024

Wifi was very slow. I could not do any of my office work. Also upon check the system was down so they could not grant me room for 2 hoursm

Location is very good & nearby to train station

Stayed in May 2024

Very close to the station & the centre. Good breakfast. Good size room.

Stayed in May 2024

I didn't expect the room to have a glass wall on the corridor, hence you had to choose between no privacy or no natural light. The sheets and the towels had a bad smell. The mattress was uncomfortable.

Good location

Stayed in May 2024

Expensive, breakfast very limited for the price, in a building with multiple business hard to notice. Access to pool is limited from 8 to 9am to guests, not really mentioned beforehand.

Size of the room, proximity to downtown and train station.

Stayed in May 2024

The two chairs in the living room were not that comfortable but a minor detail.

Great location next to the train station. Walk out the back (farthest away from Albert Heijn To Go), turn left and go into the nearest large building, into lobby and take elevator to 12th floor for check in. Check in is 3 pm or later, early check-in may be possible for a 25 Euro charge. We stored our luggage instead and came back after 3. We had a view of train station and lines with only little sound. We had a Suite (1 bedroom with door), 2 Tvs, 4 English TV channels. Also, fridge, coffee maker, kettle shower (rainshower type). The room had effective dark, blackout curtains. Soft big bed, but not too soft with thick quilt/blanket which was very warm. Good hotel with great location (near train, buses, 2 supermarkets across from train station, and historic downtown area) and friendly helpful staff and would stay again if in area.

Stayed in April 2024

Staff

View

Stayed in April 2024

Bathroom in room was open plan. Was sharing with a friend and would have preferred a little more privacy and could only share a double bed no twin beds.

Great location. Very comfortable bed!

Stayed in May 2024

Despite the rate p/night being above average, everything is charged additionally (ex. early checkin, late checkout, baby cot charged p/night etc.). It is also strange that while there is a partial kitchen in the room, there are no kitchen amenities provided. The coffee machine was broken and a replacement was only provided after requesting it repeatedly. 11th floor only accessible from one side of the building, reception only accessible from the other side of the building (two separate elevators/towers), which is not very convenient for checkin/checkout.

The hotel is located right behind Leiden Central Station and has a modern style interior, both in the rooms and hotel itself.

Stayed in April 2024

Room rather cold

Comfortable bed

Stayed in April 2024

Getting in and out are confusing, as there are many doors and elevators around the building, and signage for the hotel is not very clear. The open plan bathroom, while interesting in design, is not very practical, especially the drainage because water will spill out while showering.

Location is very close to the train station and a walkable distance from the city centre, making it a very convenient location especially if you're coming and going by train. The room and beds are also very comfortable, and staff are very helpful.

Stayed in April 2024

Wellness Pool only free of charge from 8 to 9

Stayed in April 2024

The bathroom could be updated. The sink did not look very hygienic with many water stains.

Room was quite spacious but felt a bit "corporate". Breakfast was good with, in particular, excellent fresh bread.

Stayed in April 2024

No air conditioning during our stay though the outside temperature is cold. The room is stuffy but the staff quickly provided a mini fan to circulate the air in the room. The bed is too soft for my preference. I would rate the cleanliness of the room as basic. The configuration of the separate toilet n shower is weird, with only one panel of sliding glass. One more note, there is no separate bottle of shampoo or conditioner but 3 in one, shower gel cum shampoo cum conditioner. Not value for money.

The advantage of the hotel is just next station but on the quieter side (not the exit facing the bus station and the center of the town). The check in service provided at the reception is average but they are prompt to response when needed help even at 2 am when there was cracking sound when the rain hit the window.

Stayed in April 2024

Our room wasn't serviced on the Sunday. The hotel is adjacent to the railway station but contained over two floors on a large multi-story building, along with other organisations. They don't advertise themselves on the exterior of the building and initially we had problems finding them.

JP, waiter in the restaurant, was very helpful and personable

Stayed in April 2024

Difficult to get to the rooms as you have to change elevator which involves walking the length of the building! Took 10 mins to leave the building in the morning!

Comfortable beds, spacious rooms, great shower

Stayed in April 2024

It was not easy to find entry to the hotel. No clearly visible signs.

Very close to bus and train station

Stayed in April 2024