Even though I booked a triple room and was charged for three people, the room was ready only for the two and we had to wait in the lounge until it was made ready. We actually came late in the evening, so the hotel did have enough time to make our room ready before we came. The reception staff wasn't very helpful either. The carpeting both in the corridors leading to the rooms and in our room was so old shabby and stained that it was difficult to decide whether it was clean or dirty. The room and the bathroom were very dark due to very poor lighting. The lighting in the room was so poor that it made reading impossible.

The restaurant and bar staff were very professional nice and helpful. The breakfast was good with a variety of food to choose from in general, but the choice of vegetables was very limited indeed, basically tomatoes and cucumbers, no salads. The restaurant was clean and spacious. The hotel also has a private car park at a very reasonable price.

Stayed in May 2024

The lift button was pulled out and not safe for kids, the kids play area was too small, and the parking is an extra. They didn’t refill the coffee and milk packets until we asked the next day.

Convenient location and food options near by.

Stayed in May 2024

I have not received my refund for the breakfast that could be supply. At the time of checkout the system was down and I have been told that was going to be done later. I have also sent an email never chives a reply or the refund. Ladies at the restaurant very rude.

One receptionist was superb great service. The only one.

Stayed in April 2024

The staff is very good, Especially Miss Miranda is very nice and gave us good services,

Stayed in April 2024

When we checked in , they gave us a room that was occupied with someone else. It was very uncomfortable to enter into your room and see someone else there. Then we paid for the tourist fees when doing the check-in, and after on checkout they add more fees as it was not correct before. These are errors I didn’t expect for a 4* hotel

Good location surrounded by nature

Stayed in April 2024

Need a better way for guests to charge bills to room, not just by saying the room number. Otherwise anyone could just say the room numbers of others.

The arrangements...

Stayed in April 2024

The room to room sound damping is inadequate if there are noisy neighbours. The reception area is really nice, but super noisy, like a loud bar. Can’t have a conversation there. Takes away from the otherwise excellent setting.

We are returning visitors for decades and select Novotel over it’s near competitors: predictable quality of service, friendly helpful staff. Clean room, bathroom. Good room layout. Could use a couple more outlets for chargers ect.

Stayed in April 2024

dirty , no sleepers provided, the heating is too long to work

staff are very helpful at the reception excellent breakfast!

Stayed in April 2024

Sofa beds need an upgrade, the one in our room was not comfortable. The super was good but very pricey in comparison to similar star hotels.

A good base to explore Holland. The front desk staff were very friendly and helpful.

Stayed in April 2024

The room temperature was too hot.

Daniela (FO) was very nice. Helpful and friendly. Same goes for the housekeeping and restaurant staff.

Stayed in April 2024

Location does not have a view

Playgroud

Stayed in April 2024

The room lacked these items: a mini fridge - toothbrush and toothpaste - slippers

Stayed in March 2024

I have never been on a hotel with that inkompetent crew behind the front desk. for info i have about 170 hotel nights / year We have even got correct receipt for the stay jet, 3 weeks after check out. One morning Crew behind front desk was sleeping, and hotel room card was not working... had to find personnel from the kitchen to looks for the front desk personal.

Good parking spot for the car.

Stayed in February 2024

Poor Internet connection, bathroom lacked bin, bathroom was not well cleaned during my stay. Bed was too soft

Room size, overall facilities, breakfast selection

Stayed in October 2023

The food in the restaurant was not very good.

The hotel is in a good location if cycling to Hoek van Holland for the ferry. The rooms were clean and good.

Stayed in July 2023

Breakfast had a nice selection but most of the time the eggs were cold.

Nice selection for breakfast

Stayed in September 2023

- Check in took quite long, the gentleman responsible was not yet fully trained apparently?* Having to wait that long with 2 tired minors, after over 6 hours travelling isn't great. - The sleeping couch has some nasty gaps and metal rails right at the side - which one could easily get stuck in, whilst getting in or out of bed. I "fixed" it by stuffing a pillow into the gap, so both the metal rails were covered and most of the gap was filled. - The sheet on the sleeping couch must have been there for ages, wrinkled as it was. I suppose there is a decent cover over it, when in use as a couch, but I do not want to think too deeply about people having sat on this couch and passing gas (to put it nicely). I'd like to propose using clean sheets, when it will be used as a bed, instead of leaving the old sheet on. - The hair dryer might need some thorough cleaning - some unpleasant looking grey stuff around the connection - Hotel surroundings (Next to the entrance, bushes around the parking lots) might need some regular cleaning / inspection, apparantly some guests are unable to use a waste bin or ashtray correctly, leaving a bit of an untidy impression. * The night after I saw the same happening again: a rather long queue of people (partially with small kids) waiting to check in.

State and quality of the rooms is well up to par. The hotel as such is near the highway and not too far from the city center (roughly 2km). There is a tiny "shop" right next to the reception, with drinks and snacks, with quite a variety too.

Stayed in September 2023

Check- in took around 40 minutes. !?!!

Location and private parking are the reasons pf our choice.

Stayed in September 2023

There weren’t enough outlets in the room.

It was very clean. My request for a baby cot was met and nicely set it. At hotels, it is sometimes ignored. We loved the playground and pool.

Stayed in September 2023

Room was too small for my Mum in a wheelchair to move around in.

Convient location, good restaurant.

Stayed in August 2023

Very convenient location to motorways & had everything we needed including a nice dinner with vegetables which we had been missing. It was a cloudy day so we didn’t swim but kids were. Could securely open window.

Stayed in August 2023

Internally, as we approached our room on the second floor, getting out of the lift, you could smell the carpet. It was heavily stained in places, and several trays lay outside people's doors. When we got to our room, a very poor repair had been done....there were about 10 screws around the lock area indicating that entry had been gained forcibly at some point..

Facilities were great with the outside pool and modern gym equipment. Can't fault the breakfast as a massive choice and catering staff were very hard working at busy oeriod.

Stayed in August 2023

The pool could use better cleaning/maintenance. Tip: when staff is new, ensure training and guidance its provided to avoid any inconvenience for the property or guests

We love it’s location, it’s also very comfortable and kids friendly

Stayed in August 2023

Staff at reception are not friendly, very robotic. The room for 4 people was tiny. Coffee Creamer was expired but we were given a mug of milk when asked.

Nice small play area for children. Good shower and comfortable bedding.

Stayed in August 2023