26 Bowen Drive, 7999 Mount Cook Village, New Zealand
#1 of 6 hotels in Mount Cook Village
Guests' ChoiceBased on 1310 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.6
Facilities
9.4
Staff
9.5
Value for money
8.8
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Jo
New ZealandNothing
I liked the communication we had prior to arrival letting us know about food options.
Stayed in April 2024
Reviewed: 21 April 2024
Hussien
SingaporeAlmost perfect except for 1 staff who unnecessarily bothers at 9:30am when the checkout is 10am.
Amenities are excellent and location is very convenient going to Mount Cook.
Stayed in April 2024
Reviewed: 16 April 2024
Vidhiya
IndiaNothing really. A car is a must if you decide to come here.
Mt Cook is a remote location and this hotel is amongst the only ones there. We had booked a 2 bedroom villa - excellent views of the snow capped mountains, very friendly reception staff , easy to pick up keys even a little late, car parking in front of the villa. The house is well insulated , irrespective of the temperatures outside. Comfy beds, neat, clean , daily service provided . We didnt go to the restuarants so cant comment on those . The best was the jaccuzi -most relaxing after the trek.
Stayed in March 2024
Reviewed: 30 March 2024
Joan
United StatesNo complaints
Our room was extremely large, clean and well appointed. We had the most amazing views of the snowcapped mountains that were right out our sliding glass doors. It was a convenient location in this very small town.
Stayed in March 2024
Reviewed: 30 March 2024
Bruce
New ZealandLack of bench tops or shelves in bathroom
Great location.
Stayed in March 2024
Reviewed: 28 March 2024
Carolyn
United KingdomVery clean, well equipped, modern, excellent beds.
Stayed in March 2024
Reviewed: 23 March 2024
Li
United StatesNone
The location is great. The helicopter airport, Trail parking of Hooker valley track and Tasman Glacier Walk are within 3-5 minutes driving distance. The room is spacious and clean. It has good Snow Mountain View from the room.
Stayed in March 2024
Reviewed: 14 March 2024
Anthony
AustraliaComfortable, modern and with a spa bath. There was construction work on at the property during the day but they let me know about it when I made the booking and it really wasn’t even an issue.
Stayed in March 2024
Reviewed: 12 March 2024
Meng
SingaporeJacuzzi is not powerful enough for a good massage.
The view. Very clean and well maintained. The shampoo and body wash are really good.
Stayed in March 2024
Reviewed: 10 March 2024
Janet
United StatesA bit expensive, but probably in keeping with other hotels in the village.
Great location, very clean and well equipped.
Stayed in March 2024
Reviewed: 7 March 2024
Un
MacaoA lot of rules that may cause extra charge to the guests.
Clean, location is convenient to explore different tracks on the mountain.
Stayed in March 2024
Reviewed: 4 March 2024
Joe
United KingdomShower in room 4 couldn’t be moved (water was being aimed at the doors!)
Stunning location, really well maintained
Stayed in March 2024
Reviewed: 3 March 2024
Becky
New ZealandNA
Clean warm good sized bathroom fantastic view loved the outdoor area
Stayed in February 2024
Reviewed: 25 February 2024
Sandra
AustraliaEase of access to Mt Cook Hooker Trail & restaurant.
Stayed in February 2024
Reviewed: 23 February 2024
Kiri
DenmarkThe view was amazing
Stayed in February 2024
Reviewed: 15 February 2024
Markus
GermanyGreat hotel, very spacious room with kitchen and a view of the glacier which was fantastic! Late check-in was possible, which was amazing!
Stayed in February 2024
Reviewed: 11 February 2024
Joseph
AustraliaAs in a remote location provide some snack bars etc
Location room configuration and cleanliness
Stayed in February 2024
Reviewed: 11 February 2024
Andreea
United StatesNothing really, all was great.
Beautiful, well equipped, very clean, wonderful views.
Stayed in February 2024
Reviewed: 11 February 2024
Carole
United KingdomWe appreciated that odours can linger from cooking, however the wording on warning was over the top
Location comfortable good facilities. Plenty of cutlery etc
Stayed in February 2024
Reviewed: 10 February 2024
Kimberlee
United StatesN/A
This was a great spot. We had low expectations because of “motel”. But the rooms feel very new, good kitchen facilities, nice spacious bathrooms. Many of our accommodations in NZ were small, not here.
Stayed in February 2024
Reviewed: 5 February 2024
Katja
Germany-
Extremely clean and tidy, really nice staff and incredible views!
Stayed in February 2024
Reviewed: 24 January 2024
Ian
United KingdomLocation. Exceptionally clean room. spa bath.
Stayed in January 2024
Reviewed: 24 January 2024
Denise
United KingdomNothing
The Aoraki motel was fantastic everything was top class and it was in a great location
Stayed in January 2024
Reviewed: 21 January 2024
Luka
SloveniaWifi was really bad, we booked a unit with mountain view and while you could say we did have a mountain view (as we did have it through a smaller window), the panoramic window actually faced another unit. Housekeeping took out the trash and did some cleanup, but didn’t make up the beds (which we found a bit odd). There was also some construction on site and despite being told it’d only get noisy during daytime, you could hear some drilling even at like 10 pm (it’s possible that it was caused by some construction work at other motels in the area and that it was heard here due to wind and whatnot, it’s a bit hard to say). Generally, for the price, we’d at least expect wifi to work flawlessly and for housekeeping to tidy everything up.
The kitchen came fully equipped, the apartment was clean and the staff were flexible regarding checkin time. The location is great if you want to do some hiking or stargazing in the area. Each unit has its own parking spot
Stayed in January 2024
Roses, Spain
New York, USA
Vienna, Austria
Ses Salines, Spain
Cancún, Mexico
Pakse, Laos
Lampedusa, Italy
Ho Chi Minh City, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content