72-112 Greenlane Road East, 1005 Auckland, New Zealand
#87 of 182 hotels in Auckland
Guests' ChoiceBased on 1031 hotel reviews
7.9Cleanliness
8.5
Comfort
8.6
Location
8.6
Facilities
8.1
Staff
8.6
Value for money
7.7
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
Coutts
New ZealandBreakfast was well presented
Stayed in May 2024
Reviewed: 17 May 2024
Joanna
AustraliaI Rang and sent an sms prior to arrival asking for an early entry to room as arriving from Aust at 6.0am this was not available until after 12.0 which was very disappointing. Entrance way is a bit bleak and needs brightening up
Good facilities, friendly staff. Room good size and very clean
Stayed in May 2024
Reviewed: 10 May 2024
Helen
New ZealandA close walk to one tree hill and Cornwall park
Stayed in May 2024
Reviewed: 7 May 2024
Haizhi
New ZealandWashbasin was blocked when I brush my teeth. I unbloked it and removed washbasin dirt myself.
Friendly staff. Bed is comfortable.
Stayed in May 2024
Reviewed: 5 May 2024
Allie
New ZealandStayed 4 days. Coffee capsules and snack selection not replenished daily in room. Only a small detail tho. A long wait for room service to arrive.
Very close Location to ascot hospital for visiting a patient.
Stayed in May 2024
Reviewed: 3 May 2024
Suzy
New ZealandShower over the bath
Handy to Mercy Ascot Hospital
Stayed in May 2024
Reviewed: 1 May 2024
Andrew
New ZealandGreat location and very nice spacious room
Stayed in April 2024
Reviewed: 14 April 2024
Jerry
New ZealandFood was a bit pricey.
Location was great.
Stayed in March 2024
Reviewed: 8 April 2024
Richard
Australiaall good
Service was great
Stayed in April 2024
Reviewed: 1 April 2024
Jamie
New ZealandPaid for car parking and there was one night where there were no available car parks. Not a big problem, but just an inconvenience.
Bedding and quality of the rooms
Stayed in April 2024
Reviewed: 31 March 2024
Bye
New ZealandMini bar in room was poor.. Food a tad expensive.
Bar person Rumi was absolutely a gem.. Went over and above she is a real assert.. Loved her.
Stayed in March 2024
Reviewed: 31 March 2024
Parata
New ZealandNA
Friendly staff, good comfy room.
Stayed in March 2024
Reviewed: 26 March 2024
Dylan
New ZealandNothing
Room was really nice and comfortable and the breakfast was great value for money.
Stayed in March 2024
Reviewed: 24 March 2024
Bruno
AustraliaVery limited parking on site, very narrow parking spaces (only small cars can park and open doors once parked.
Breakfast was good, good variety, opening times.
Stayed in March 2024
Reviewed: 24 March 2024
Robert
AustraliaFood for room service was poor however was discounted upon checkout. Shouldn't have paid for it at all though but wasn't worth the hassle
Convenience to everything
Stayed in March 2024
Reviewed: 18 March 2024
Penny
AustraliaNothing to complain about
This was a very clean and tidy hotel and reception staff were welcoming and friendly every time we walked past the front desk. Quiet room and lovely specious room and decent bathroom. Nothing to complain about.
Stayed in December 2023
Reviewed: 16 March 2024
Barry
AustraliaI was with a group. We purchased 3 draught Stella Artois. They were warm. When we returned later in the evening we decided to risk 3 more. The draught Stella was now off. So we purchased 3 bottles of Stella Artois. They were even warmer. The barman gave us ice in a bucket but this was not much help. Paying over $70 for 6 warm lagers is poor.
Nice room all I need is there.
Stayed in March 2024
Reviewed: 14 March 2024
Anita
New ZealandBooked for 4 but only 2 towels provided, one lift wasn't working and on a busy weekend this was frustrating. Could do with 24 hour room service or bar snacks available but luckily uber eats delivered.
Location, friendly staff and comfortable room was great. Loved having restaurant and bar located onsite.
Stayed in March 2024
Reviewed: 13 March 2024
Maria
New Zealandwhole stay was great, checkin was easy, beds comfy and breakfast was lovely!
Stayed in March 2024
Reviewed: 10 March 2024
Emma
New ZealandNot enough towels in the room
Stayed in March 2024
Reviewed: 7 March 2024
Yvonne
New ZealandVery limited carparking, Thankfully found a space and were not going out again, otherwise we may not have had a carpark for the night.
The room was ready for us when we arrived, lovely staff at reception. Reminded us to validate our carparking before we check out the following day.
Stayed in March 2024
Reviewed: 6 March 2024
Anne
New Zealandlocation is very nice and quiet, room is very comfortable. Coffee at the bar restaurant is also very good.
Stayed in March 2024
Reviewed: 5 March 2024
Anna
New Zealandmini bar was missing
beds
Stayed in March 2024
Reviewed: 2 March 2024
Irvine
New ZealandHard to join wifi at first
Good location
Stayed in February 2024
Pesaro, Italy
Monterey, USA
Flachau, Austria
Zakopane, Poland
El Golfo, Spain
Dayton, USA
Lake Toya, Japan
Kızılot, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content