10 Smith Street, 9058 Dunedin, New Zealand
#44 of 52 hotels in Dunedin
Guests' ChoiceBased on 2462 hotel reviews
7.5Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
7.5
Staff
8.6
Value for money
7.9
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 May 2024
Johanna
New ZealandNo hot choc or milo options in the rooms or at breakfast (I asked) which would be a nice option for kids. Catch and lock to outside balcony in poor condition.
Reception staff very friendly in person and over the phone. Good beds and rooms and bathrooms very clean.
Stayed in April 2024
Reviewed: 14 May 2024
Frances
AustraliaExcellent location
Stayed in May 2024
Reviewed: 14 May 2024
Marie
New ZealandI became very frustrated with the WIFI. There was not a good connection at all. Staff helped on the first night but I couldn't keep troubling them. That was the only 'downside' of our stay.
Our bed was very comfortable and the location was 'spot on". Room service was very good also. and the breakfast availability was a plus.
Stayed in May 2024
Reviewed: 13 May 2024
Glenda
New ZealandNothing
Breakfast was included in our accommodation..it was fine.
Stayed in May 2024
Reviewed: 12 May 2024
Eden
New ZealandRooms obviously need to be renovated and the one elevator had moments of out of order
Great location and parking on site for first in. Beds were super comfy and showers had average pressure but were nice and hot.
Stayed in May 2024
Reviewed: 11 May 2024
Tommy113
New ZealandN/A
Bed very comfortable and cosy. Good location. Great parking.
Stayed in May 2024
Reviewed: 11 May 2024
Webley
AustraliaNothing
Location,comfy bed,spacious room
Stayed in May 2024
Reviewed: 10 May 2024
Sing
MalaysiaHilly parking place.
Walking distance to St Paul's Cathedral, The Octagon and Dunedin Railway Station.
Stayed in May 2024
Reviewed: 10 May 2024
Amy
New ZealandThe house keeping threw away my receipts that I was keeping for reimbursements. They were under my kindle and in a tidy pile😑 The management didn't seem to care.
Was an easy walk to the town center.
Stayed in March 2024
Reviewed: 10 May 2024
Soper
New ZealandLocation
Some items empty at breakfast(hashbrowns) everything ok and serviceable if worn. No evening restaurant.
Stayed in April 2024
Reviewed: 9 May 2024
Paula
New ZealandBathroom a little dated
Really comfy bed. Excellent location
Stayed in May 2024
Reviewed: 7 May 2024
Robin
New ZealandBreakfast finished at 9 am sharp. No restaurant for evening on site.
Centrally located. Mini suite gave us room to relax and spread out and have a view. Breakfast inclusion was a good idea. While the room we were in was spacious it was dated. However the shower had plenty of pressure. The laundry was a boon
Stayed in May 2024
Reviewed: 7 May 2024
Christine
New ZealandBreakfast wasn't very enjoyable.
Liked the room, the service at reception.
Stayed in May 2024
Reviewed: 6 May 2024
Colleen
New ZealandWarm, centrally located, friendly staff, good coffee at 6.30 / 7 am and a great breakfast.
Stayed in May 2024
Reviewed: 6 May 2024
Angela
New ZealandA shame the bar isn’t open. Would be nice for a evening drink. This time the shower pressure was very poor
Return clients - great location and comfy beds
Stayed in May 2024
Reviewed: 5 May 2024
Tom
New ZealandPlace needs a make over looking old and shabby
Staff great
Stayed in May 2024
Reviewed: 5 May 2024
Rachael
New ZealandVery small bath, curtains were dirty, tv stand was dusty as were the headboards, the hallways were really cold at night and there was no bar or restaurant to have a evening drink without having to go into town.
The view and the buffet breakfast
Stayed in April 2024
Reviewed: 5 May 2024
Antonia
New Zealandcommunal areas very dated, needed paint and new carpet
central location, comfy beds, nice views
Stayed in May 2024
Reviewed: 1 May 2024
Russell
New ZealandRestaurant not being open for evening meals but plenty of good eating places within a short distance. No bar facilities.
Location, Beds. Breakfast
Stayed in May 2024
Reviewed: 1 May 2024
Trevor
New Zealandbreakfeast were excellent except eggs bacon etc was juust not hot enough, luke warm just does not cut it , do something about it NOW
location ,convenience friendly staff a big plus
Stayed in April 2024
Reviewed: 30 April 2024
Selene
MalaysiaMissing bathtub plug need to ask from front desk
Comfy large bed
Stayed in April 2024
Reviewed: 30 April 2024
Tania
New ZealandJust the parking. There was one other let down in that the restaurant was closed for renovations, but in saying that we enjoyed finding new restaurants at the Octagon.
Everything was great, only let down for us was the parking. With a big vechile parking was a bit of a challange, they have a few user pay parks on site which we were lucky enough to get, these cost $15 per night. Breakfast was well worth it, which I could of eaten more.
Stayed in April 2024
Reviewed: 29 April 2024
Brian
New ZealandNo restaurant for evening dining
Location to central Dunedin
Stayed in April 2024
Reviewed: 29 April 2024
Ellen
New ZealandPossibly booked the wrong room - needed bedroom seperate. Microwave would be handy
location, cleanliness, breakfast, staff helpfulness, comfort
Stayed in April 2024
Durban, South Africa
Cairns, Australia
Kavos, Greece
Jerusalem, Israel
Cannes, France
Farigliano, Italy
Cannobio, Italy
Santa Ana, El Salvador
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content