610 Massey Road, 1010 Auckland, New Zealand
#170 of 182 hotels in Auckland
Guests' ChoiceBased on 2423 hotel reviews
5.7Cleanliness
6.6
Comfort
6.6
Location
7.7
Facilities
5.9
Staff
7.6
Value for money
6.5
Free WiFi
6.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Paige
New ZealandBeing able to hear the other people stamping around in the middle of the night
It was convenient
Stayed in May 2024
Reviewed: 18 May 2024
King
New ZealandNo bathroom entrance door for privacy - only partial curtain Jug power point didn't work No soap box in shower No towels in master bedroom Only 4 small milk for 3 people Tv had to be retuned every time it was turned on Internet kept cutting out No serving spoons for dinner Hard to park car outside our unit No outside light
Location, airport transfers, friendly and helpful staff
Stayed in May 2024
Reviewed: 14 May 2024
Nadine
New ZealandThe pool was dirty, and I could smell urine around the toilet.
The room was clean and comfortable.
Stayed in May 2024
Reviewed: 10 May 2024
Andrew
New ZealandThere was no plates or bowling the room had to ask.
Easy to get 2.
Stayed in May 2024
Reviewed: 6 May 2024
Tess
New ZealandBeds..coffee and teas
N/A
Stayed in May 2024
Reviewed: 5 May 2024
Holly
New ZealandThe doors are very noisey, we were in 113 and it was very noisey when others went in and out of their rooms. The doors bang a lot. Could be an easy fix with a bit of rubber.
Great price for a quick stay, clean and tidy with everything we needed. Very easy stay. Staff were great.
Stayed in May 2024
Reviewed: 2 May 2024
Gwynn
SwedenIts quite rundown (at least the room we had). For instance ranch slider didn't have the regular lock it was totally missing so you had to lock it with a latch that was added later. Windows didn't close easily, one of which we had to push from outside. Generally the room could of done with a spruce up.
Stayed in April 2024
Reviewed: 1 May 2024
Melessa
New ZealandA bit tired and run down
Great location, car parking & shuttle service
Stayed in April 2024
Reviewed: 30 April 2024
Stewart
New ZealandNoisey and basic.
Close to airport, had free airport transfer and relatively cheap.
Stayed in February 2024
Reviewed: 30 April 2024
Charmaine
New ZealandShame the shower lacked a bit of ommph
Worked very well for us to stay closer for a family tangi. Great value for what we needed at such short notice and on a semi long weekend
Stayed in April 2024
Reviewed: 28 April 2024
Raymond
AustraliaCan’t say too much, wasn’t there long enough.
Easy late check in process and check out process. Easy process for airport pick up and drop off.
Stayed in April 2024
Reviewed: 28 April 2024
Sonja
New ZealandThere was no door separating the shower from the kitchen, just the frosted shower door.
I would recommend anyone who has an early flight to stay here to avoid the morning stress. :)
Stayed in April 2024
Reviewed: 27 April 2024
Michael
New Zealandnot sure about the curtain used as the door for the shower/bathroom.
the room was all good for the price
Stayed in April 2024
Reviewed: 26 April 2024
Peter
New ZealandIt is not very close to restaurants if you do not have a vehicle
Worked well for an overnight stay before traveling overseas. Being able to leave a vehicle parked there and take the lodge shuttle to the airport was very good.
Stayed in March 2024
Reviewed: 24 April 2024
Jo
New ZealandUnfortunately the beds were uncomfortable and the pillows were too soft with not much stuffing in them.
The staff were very friendly and helpful. It was great value for money as we could leave our car there for 14 days for free and use the free airport shuttle service.
Stayed in April 2024
Reviewed: 22 April 2024
Jason
AustraliaGood service close to AP
Stayed in March 2024
Reviewed: 21 April 2024
Philip
New ZealandClose to airport. Free airport shuttle. Free parking while we were out of the country.
Stayed in April 2024
Reviewed: 17 April 2024
Shontelle
New ZealandNothing
Okay
Stayed in March 2024
Reviewed: 17 April 2024
Angela
New ZealandFair price for what it is.
Stayed in March 2024
Reviewed: 12 April 2024
Deb
AustraliaOld, noisy, poor maintenance
Airport shuttle
Stayed in March 2024
Reviewed: 11 April 2024
Maria
AustraliaBeds, could do with an upgrade.
Stayed in April 2024
Reviewed: 10 April 2024
Aleshea
New ZealandRooms were musty and beds uncomfortable room needs updating due to rotten walls in some places and ranch slider not working very well.
Staff were friendly and helpful
Stayed in April 2024
Reviewed: 10 April 2024
Dee
New ZealandThe cockroaches!
Everything went well
Stayed in January 2024
Reviewed: 8 April 2024
Anna
New ZealandHugely noisy. Paper thin walls and cars parking at all times of night right outside door. Lights super dim in apartments.
Nice 2 bed unit with bed in lounge too. Easy location 15 mins from airport. Fridge and small cook top. Nice beds. 10 min walk to Countdown.
Stayed in April 2024
El Calafate, Argentina
Budrio, Italy
Chiang Rai, Thailand
Gelendzhik, Russia
Puno, Peru
Istanbul, Turkey
Cilgerran, UK
Karítsa, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content