Reviews of Heartland Hotel Auckland Airport 4 stars
14 Airpark Drive, Auckland Airport, 2022 Auckland, New Zealand
#79 of 184 hotels in Auckland
Guests' ChoiceReview score
Based on 3814 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
8.9
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Facilities
8.2
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Staff
9.0
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Value for money
7.9
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Free WiFi
8.8
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Reviewed: 25 March 2024
Simon
United Kingdom17 reviews8.0“All seemed ok , collected from airport by hotel shuttle which was great for tired travellers.”- • Leisure trip
- • Couple
- • Queen Studio with Single Bed
- • Stayed 1 night
Didn't have much time to go into thing in detail, but as far a Airport hotel go it was fine.
This Hotel was fine, we were late arriving, due to flight changes and so have little to report, the staff were attentive and everything went ok.
Stayed in March 2024
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Reviewed: 25 March 2024
Margo
United States12 reviews8.0“Good access to the airport with a good Indian restaurant nearby.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
Bare bones hotel but just what I was expecting as an airport motel.
We were there for one night as we were flying out the next morning. Met our needs for something close to the airport with the bonus that we could walk to a restaurant close by for dinner.
Stayed in March 2024
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Reviewed: 25 March 2024
Mark
New Zealand10 reviews8.0“Handy to the airport, comfortable with some nice extras. Really liked the Russian shuttle driver.”- • Leisure trip
- • Couple
- • Superior Studio
- • Stayed 1 night
- • Submitted via mobile
Really good hot chips from the restaurant. Swimming pool was a bonus. Nice to have a bath in the room, especially with jets.
Stayed in February 2024
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Reviewed: 21 March 2024
Greg
United States9 reviews9.0“Great place to stay near the airport”- • Leisure trip
- • Couple
- • Superior Studio with Two Queen Beds
- • Stayed 3 nights
The carpets in the hall were a bit dirty and worn. The gym was too small to fit more than 3 people. It is a bit of a drive to the CBD, so you are either convenient to the airport or the CBD, but not both.
This hotel was a bit of a surprise. It had a nice pool/spa and a wonderful small bookshelf (take a book/leave a book) with a quiet area that had comfortable seating to enjoy reading or to sit and have a drink overlooking the bar/reception area below. The laundry facilities were great and the staff were excellent.
Stayed in February 2024
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Reviewed: 21 March 2024
Yvonne
Singapore29 reviews2 helpful votes8.0“Had a good rest before flying off from Auckland.”- • Leisure trip
- • Group
- • Standard Studio with Two Queen Beds
- • Stayed 1 night
Nil
Loved the free airport shuttle from hotel to airport & vice-versa. Driver also obliged us by dropping us to a shopping center nearby for a short shopping need. Staff was friendly and courteous - well trained for the task.
Stayed in March 2024
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Reviewed: 21 March 2024
Jacqui
New Zealand33 reviews3 helpful votes9.0“Thanks Heartland for another super overnight stay.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
Location, close to the airport, but situated in an industrial area.
Customer service was top-level. The breakfast staff were friendly & helpful. Commend their tolerance when dealing with young ones. Great coffee too.
Stayed in March 2024
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Reviewed: 19 March 2024
Amanda
New Zealand40 reviews1 helpful vote7.0“Facilities are fine for an overnight stay.”- • Leisure trip
- • Family with young children
- • Standard Studio with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Transfers should leave at allocated departure time. Our driver waited for passengers that must of slept in and didn’t turn up. Transfers should always leave at allocated time and guests should be advised this when they check in.
Location and free airport transfers
Stayed in March 2024
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Reviewed: 18 March 2024
Susan
United Kingdom8 reviews1 helpful vote8.0“Just what we needed”- • Leisure trip
- • Couple
- • Superior Studio
- • Stayed 2 nights
Shuttle
Stayed in March 2024
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Reviewed: 17 March 2024
Junye
New Zealand1 review9.0Superb- • Leisure trip
- • Family with young children
- • Superior Studio
- • Stayed 1 night
- • Submitted via mobile
Very nice and helpful staffs, stay is very comfortable.
Stayed in March 2024
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Reviewed: 17 March 2024
Paulino
United States2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Studio with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The second time we went back the water was off.
The location was close to the airport.
Stayed in March 2024
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Reviewed: 16 March 2024
Lisa
United States43 reviews5 helpful votes9.0“Good stay near airport”- • Leisure trip
- • Family with young children
- • Queen Studio with Single Bed
- • Stayed 1 night
The buffet breakfast food was cold.
The room was comfortable and very close to the airport.
Stayed in February 2024
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Reviewed: 15 March 2024
Helen
United Kingdom12 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Standard Studio with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
No lock on bathroom door as it was a disabled room, which we didn't ask for. Wasn't an issue though..
Convenience to airport. Excellent shuttle service that even picked us up from car rental company
Stayed in March 2024
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Reviewed: 15 March 2024
C
New Zealand14 reviews8.0“Good”- • Leisure trip
- • Family with young children
- • Queen Studio with Single Bed
- • Stayed 2 nights
- • Submitted via mobile
Location from cbd
Free, regular airport transportation
Stayed in March 2024
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Reviewed: 14 March 2024
Lisa
Australia11 reviews2 helpful votes7.0“Basic, clean hotel with shuttle from the airport.”- • Solo traveller
- • Standard Studio with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Very basic hotel but I was only there for a short time so not really important. I did think it was a bit expensive for the basic nature of the hotel. However NZ does appear to be very expensive for accommodation. Whilst the shuttle bus was supplied it is not overly easy to find with the construction going on around the area.
Proximity to the airport and shuttle bus.
Stayed in March 2024
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Reviewed: 14 March 2024
Roxanne
New Zealand5 reviews8.0“Would happily stay again”- • Leisure trip
- • Group
- • Queen Studio with Single Bed
- • Stayed 1 night
- • Submitted via mobile
I thought the bathroom was a bit tired/dated. Shower curtain over bath, dont see that very often.
We stayed Saturday night. Super quiet. Comfortable beds, spacious room.
Stayed in March 2024
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Reviewed: 14 March 2024
Mel
New Zealand22 reviews7.0Good- • Leisure trip
- • Couple
- • Standard One-Bedroom Suite
- • Stayed 1 night
we love staying here when we have an early flight- the bar is well stocked and the food selection fine particularly late at night on arrival
Stayed in February 2024
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Reviewed: 11 March 2024
C
United Kingdom9 reviews8.0“Perfect”- • Leisure trip
- • Couple
- • Standard Studio with Two Queen Beds
- • Stayed 1 night
Nothing
This was a first class airport hotel. The shuttle service was superb. The reception staff excellent. We had a nice snack and drink in the excellent bar.n We didn't hear an aircraft at any time. A great night's sleep and we were on our way.
Stayed in March 2024
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Reviewed: 11 March 2024
Renee
United Kingdom27 reviews8.0Very good- • Leisure trip
- • People with friends
- • Standard Studio with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Felt a little dated
Location and comfortable bed
Stayed in March 2024
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Reviewed: 11 March 2024
Harmony
New Zealand20 reviews9.0“Awesome for families”- • Leisure trip
- • Family with young children
- • Standard Studio with Two Queen Beds
- • Stayed 1 night
Restaurant/ Laundry/ Pool
Stayed in December 2023
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Reviewed: 10 March 2024
Rachael
United Kingdom12 reviews7.0Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
I specifically requested a quiet room and we seemed to end up with the total opposite - we were at the back of the property meaning we heard road noise and also noise from the aircon units outside. Despite being stood where was suggested on the info received from hotel via booking.com, the bus ended up picking up from another spot and we missed it, it was then a further 30mins wait for the bus to come back round to the terminal to collect us Room itself could have done with an update
Staff provided a late check out free of charge which was much appreciated for our afternoon flight Accomodation provided pick up from airport and drop off the next day - this was the main reason I selected this particular hotel Nice spa-style bath and also lovely bathroom products provided Hotel lobby was also modern and had bar
Stayed in March 2024
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Reviewed: 10 March 2024
Jo
New Zealand3 reviews8.0“Tidy, clean, affordable, friendly accommodation.”- • Leisure trip
- • Couple
- • Queen Studio with Single Bed
- • Stayed 1 night
- • Submitted via mobile
Slow elevator and only takes 4 people at a time.
Closeness to the airport and on the no.38 bus route.
Stayed in March 2024
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Reviewed: 9 March 2024
Mandz79
New Zealand17 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Queen Studio with Single Bed
- • Stayed 2 nights
- • Submitted via mobile
The bed was quite uncomfortable and there were a number of hairs found.on towels, pillows and in the beds
Staff were so friendly and helpful
Stayed in March 2024
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Reviewed: 9 March 2024
Andrew
United Kingdom23 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
It was a bit tired, carpets in public area were very worn although our room was fine.
Convenient location for our needs, Swimming pool was very clean and relaxing, The Post Office pub was just around the corner and did good food.
Stayed in March 2024
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Reviewed: 9 March 2024
Gillian
New Zealand15 reviews1 helpful vote8.0“Convenient comfortable and reasonably price for an airport hotel”- • Leisure trip
- • Couple
- • Superior Plus Twin Queen
- • Stayed 1 night
- • Submitted via mobile
Nothing. It’s on an industrial estate so no view and not many other services around but we found The Post Office pub a short walk away did good food.
Free airport shuttle. Friendly helpful staff . Large pleasant room. Good breakfast.
Stayed in March 2024
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Reviewed: 9 March 2024
Jeni
Australia9 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Queen Studio with Single Bed
- • Stayed 1 night
- • Submitted via mobile
Nothing
Shuttle from airport. Restaurant available. Felt safe.
Stayed in February 2024
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