The furniture should be renewed.

I love this hotel! The food is outstanding!! Everything was clean, comfty, and the ocean view from the room was a plus.

Stayed in May 2024

Better information about the meals included, . They told me after check out that I could have lunch The stairs to the Sakura restaurant are prone to people falling down. The last step is too high on one side

The location

Stayed in April 2024

Some areas lacked maintenance and looked old

Pools and slides

Stayed in April 2024

Since it's a resort there could have been more activities.

The food and the drinks was good

Stayed in April 2024

The very family friendly setting just didn’t meet OUR style. The property did a fantastic job of having activities and entertainment for families with children, but it was noisy each night.

Great buffet Beautiful setting Multiple pools Good restaurants

Stayed in February 2024

the bathroom

the amenities

Stayed in March 2024

The bar could be better

The facility was great!

Stayed in March 2024

In short, the rooms needed more maintenance. Housekeeping staff are friendly and they are keeping the rooms very clean. However, the rooms need attention: we got some doors that were not closing properly, one safe box was not working, the air conditioning was not working and the other one was making a loud buzzing sound, the shower floor was stained. Also, the Teen's recreational room was clean but the billiard table needed maintenance too.

The staff did all that was possible to make our stay comfortable. The restaurants, Sakura and Olivos, had great food and service. The staff at these restaurants went above and beyond to accommodate our kids by switching some items in the menu and we did enjoy a very nice dinner. The beach and pools were great! We enjoyed the water slides and the kids had fun. The shows at night were fun too, we got a chance to enjoy some nice live music.

Stayed in February 2024

the entertainment

the dtaff the food

Stayed in February 2024

No blow drier in the room

Stayed in January 2024

I would like a better deal for seniors.

Food was very good, the staff was excellent, especially entertainment at pool. Room was superb view. Beach was excellent.

Stayed in February 2024

The smell

Stayed in January 2024

Not much breeze due to the inclination to the beach

Good location

Stayed in January 2024

Falta de Shows nocturnos

Instalaciones

Stayed in January 2024

It should be clear that garden view rooms are facing toward the parking area and not really to any garden. During some hours, especially in evening there was a terrible bad smell like sewage.

My room location, beautiful places around the pools with plants, bars with good drinks, delicious food in the restaurants.

Stayed in December 2023

Facilities lack maintenance. Our room had mold in the air vent and it was dripping. The bath tub also had mold. You can notice the hotel is old and lacks renovations. The bar by the pool looks gross as well. They have a general mold issue clearly left unattended. We requested a room with ocean view and we could barely open the balcony door as it was stuck and is rusty. Food was okay nothing great or outstanding. It caught my attention that salads and food that is supposed to be kept cold had little to no ice, this can be a food safety concern. I really expected more from the food, I saw good reviews on Instagram but I guess I got deceived. The entertainment at night is really really poor. I wont ever come back to this hotel. This is NOT a 5 star hotel at all and don’t be deceived by the “all inclusive” it lacks a whole lot to be considered both a 5 star hotel and a Good all inclusive.

The beach is nice and the location is good

Stayed in April 2024

This is not a 5 star hotel, which is what is advertised. The room looked worn out, the shower curtains were just accessories. We asked them to place a second curtain (they only had one when we received the room), yet every time you shower the floor gets wet. Might as well, just take a shower in the middle of the restroom. Also, previous to our stay in the hotel I called them to inquire if they had wifi available in the rooms and if it was not only in the common areas. They confirmed they had wifi in the rooms and not just in common areas. The day we arrived we were told there’s only wifi in the common areas. The food in the buffet had FLIES. The buffet is in an outdoor area and there is nothing to cover the food. Sanitary measures are not being met. The smell of the pool area and the restroom sink were the same. It smelled like public toilet with no maintenance. If you want to get a reservation in the other restaurant options you CANNOT make it with a call. You have to do it in person (which is not bad). However, since there is limited availability and time to reserve, you have to make a queue that will take the whole morning away from you. They start making the reservations at 9am and they have approximately a 2-3 hours window to do it. Imagine the amount of people waiting to get a reservation. You have to wait, standing in front of the desk at 8am if you want to get the reservation. In conclusion, the value of what you pay vs what you receive is incoherent.. The least I would expect is for the hotel to follow and ensure sanitary measures. Also, to be more efficient in regards to making reservations for restaurants.

The only thing I liked was the location as it was close to other areas of interest for us.

Stayed in March 2024

All facilities and food safety

Staff are friendly

Stayed in March 2024

The night show wasn't at the level I expected for a five star resort, it could improve much more. In my room, the bathroom had a water leak in the bathtub. Speaking of bar quality, drinks were quite bland, I think it's because the need to do that in order to save the more possible resources. And the place where we have breakfast, lunch and dinner should have more space, most of the time is too crowded and the birds are really annoying.

The buffet food was much better than the dishes of the restaurants (Olivo, Sakura and the other one). I like the room, the view and the housekeeping was on time always. Furthermore, the toboggan was the best I've ever tried and the staff was very kind all the time.

Stayed in March 2024

AC was broken, rooms a little dated

Pools were great

Stayed in March 2024

Very good for kids - not an adults resort so much

Central set up - everything close together

Stayed in February 2024

Need 2 chairs on balcony. Just one does not cut it.

The beach was clean. Don't eat the beef. It was as tough as it could be. Could not put my knife through it. Japenese Restaurant wad good.

Stayed in February 2024

The hotel is outdated, the bathroom where not that clean, staff is not that good. At night the room has a lot of noise from the outside and the show

The Asian and Mediterranean restaurant where good

Stayed in February 2024

Access to Escalator. Long waiting time.

The Room

Stayed in February 2024