N/a. It was perfect

A truly exceptional hotel

Stayed in December 2023

A little noisy outside when windows open for fresh air

The property was beautiful and the staff incredibly helpful and friendly.

Stayed in December 2023

Nothing,

Breakfast was great. Our room faced the square so very noisy during the night. Staff very helpful, professional and attended to our needs.

Stayed in September 2023

The pillows were not that comfortable.

The hotel was amazing. We loved everything about it.

Stayed in July 2023

Check out 10 am

Tranquilidad

Stayed in July 2023

we stayed in the plaza suite which is amazing but can get a bit noisy

my favourite hotel n the whole world. stunning property. best location in Cusco. nothing is too much trouble for the excellent staff. really in a class of its own

Stayed in May 2023

Everything was top notch!

Stayed in May 2023

The room and the breakfast was amazin! 10/10

Stayed in April 2023

The only downside was that our credit card wouldn’t process in their online payment form, so we ended up paying slightly more upon arrival.

I enjoyed the luxury of the hotel and the friendliness of the staff. The amenities were excellent and it was a relaxing experience - exactly what we needed after 4 days of camping and hiking the Inka trail.

Stayed in August 2022

hotel location is perfect at the center of the historic city Old stylish hotel, 500 years old. Room are large and comfortable. people who like old hotels will like this hotel Breakfast is very good

Stayed in August 2022

Everything was perfect

The staff was very very nice and the design of the room, outstanding.

Stayed in June 2022

we had to go home

fantastic place and staff. could not be better

Stayed in April 2022

We loved everything.

The hotel is located in a quiet and discrete plaza just a few steps from the main Plaza Mayor. We enjoyed the tranquility that one feels inside the hotel despite the proximity to a very busy main square. The facilities are stunning: a tasteful colonial residence with a very well curated arrangement of antiques in a dialog with indigenous elements without feeling staged or overpowering. Everything has its right place, from the wooden doors to the amazing scent of eucaliptus all around. The service is exelent. Attentive staff always making you feel at home and they reaaally care about solving anything for you, reliable for any sort of request and situation.

Stayed in December 2021

The staff is amazing, they are so open to organize everything for you; from taxi to massage. The food was delicious and had great suggestions in case you wanted to try something different.

Stayed in September 2021

Big let down... there was extremely poor housekeeping where used water glasses from the previous night remained unchanged, the bathrooms were left dirty with shampoo bottles open, soap wrappers left in the shower, hair in the bathtub. The hot water bottles were left inside the bed from the night before exactly as we left them in the bed. No laundry bag. This type of house keeping is not expected from an R&C property. This was a two star housekeeping service.

Nice property, well presented and beautifully furnished. Lovely welcome.

Stayed in April 2024

We stayed in a large suite on the upper floor which was beautiful, no doubt, with a lot of history and charm, however the reception service is almost nonexistent and outweighs any positives here. I arrived on a Friday at 8pm and the doors were bolted shut. Our taxi driver needed to bang on the door until someone opened for us. We had several suitcases and no one offered to help us carry them up until we handed the bags to them. We did not feel any form of warm welcome after our long journey from the Belmond Sanctuary Lodge - no coca tea or beverage which is typical of a five star hotel. When comparing service and quality of all the Belmond’s we stayed at during our trip (Miraflores in Lima, Hiram Bingham, and Sanctuary Lodge) they consistently blew this “luxury boutique” out of the water. I wish we just booked the Belmond Nazarenas just across the street and regret experimenting with another hotel. This is the first time staying at a Relais & Chateau, and I am honestly not sure what standards they are held to or uphold, but I was VERY DISSATISFIED. The bathroom door also does not lock. There’s a space heater in the suite. There is no restaurant that I am aware of in the hotel. We were starving upon arrival and we were told to hail our own taxi to get across the main plaza to scramble for food at any bodega within 30 minutes before anything closed.

The building itself, along with its rich history.

Stayed in June 2021

Super nice hotel with amazing staff . Well located .

Stayed in August 2021

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in August 2023

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Stayed in May 2023

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in August 2022

There are no comments available for this review

Stayed in March 2022