The first time we stayed we had hot water, the second time we stayed we didn’t. And also when the water was running it spurted out brown water and lost pressure. Probably a thing in Puno. The curtains were pointless too.

Comfortable beds and good location. The WiFi is pretty good too in comparison to other places we have been. Staff very friendly and they also stored our bags whilst we went to the Uros Islands. Good value for money.

Stayed in May 2024

Staff molto gentile

Stayed in November 2023

No heating available in room.

Location, staff, hot water shower

Stayed in September 2023

The walls are super thin so you hear everything. Ear plugs were key! There were windows out to the hallway so anytime someone turned the hall light on it lit up our room. We had to pay cash bc the credit card machine was down but saw later it was working and others were able to use it.

Staff were amazing and helpful and even allowed us to check in at 5am when we arrived from an overnight bus! Wifi worked great and breakfast was nice and well priced only 10 PEN per person. Rooms were clean and the bed was comfortable. Overall GREAT value.

Stayed in September 2023

Bed is not comfortable

Near city center

Stayed in August 2023

everything was excellent.

the price for a double room with private bathroom is excellent. the room was large which a big bathroom. the bed was comfortable and extra pillows were provided. the staff were very friendly and the hotel was quiet.

Stayed in November 2022

Nothing

Very clean, perfect position ,big room, hot shower and good breakfast

Stayed in November 2022

they don’t really introduce when you are arrive.

the location is close center.

Stayed in July 2022

There was no heating and it was freezing cold in the whole building.

Room was spacious with very comfortable beds. Location was ok, in one of the many narrow streets but very close to the center. We spent there 1 night and that time there was hot water in the shower. Hosts were also nice but only one of them spoke English. They let us store our luggage at the reception after check-out and let us be in the main area to wait for our bus to arrive. The only problem was that the main area in the evening was extremely cold.

Stayed in August 2022

Room was freezing! It was warmer outside so I was not able to comfortably hang out in the room - I had to go outside to stay warm. Had to sleep with my down coat on. Water in shower was a great temperature but it was hard to get in and out of it since tile floor and air were so cold. Also need a light on the stairs.

Staff were super helpful both times I needed help with my next travels. They called tour group for me the first time to confirm a pick up that was late. They arranged a back up plan to a potential train strike and when that didn't work, still made sure to make all the calls to the right people to get me where I needed to go on time. Very appreciated!

Stayed in July 2022

Some better sound proofing. That is all but not bad.

Really nice place, close to the main square, clean and comfortable rooms, has a tour company which provided excellent tours. Very happy with the stay. Nice hot showers.

Stayed in June 2022

Outdated, crappy rooms

Safe hotel not in the best neighborhood, friendly host

Stayed in May 2022

was woken up at 6:30am by builders drilling in the room next door. after a long day we did not want to be woken up this early. also gave the receptionist our clothes for the laundry however most of the clothes still had stains on when returned to us. we were given a partial refund for both laundry and waking us up early.

good location, good sized room, good value for money, hot shower

Stayed in April 2022

Wifi was not really working

The staff was very friendly, they don't speak English but they try to help with everything. Location is great, close to the main square

Stayed in October 2021

We liked everything

Stayed in May 2024

Nice, spacious rooms and the hottest shower we had in a while :) would totally recommend!

Stayed in May 2024

Hotel has a fundamental problem to supply hot water to the bathrooms. Showers were cold or tepid most of the time.

Location, staff and room size are good

Stayed in April 2024

The hotel had a deserted ambiance, giving it a ghosted appearance. The breakfast provided was extremely basic. Additionally, we experienced disturbances as loud music from neighboring rooms was audible. Moreover, the bathroom window lacked curtains, making it visible from the outside, creating an uncomfortable atmosphere.

Very close to main square

Stayed in December 2023

Very clean, perfect location and friendly staff. thanks for having me

Stayed in January 2024

Near the centre, the staff was nice, the place was clean, the shower great.

Stayed in December 2023

No ventilation. I could hear all the notices from reception and other rooms. Shower didn't drain. Lots of mold in shower. Room had a funky smell.

Staff was friendly. Good location

Stayed in September 2023

Nothing that I can think of.

Perfect location, great wifi connection, amazing hot showers. The staff is kind and very helpful, it is also really handy to have the possibility to use the kitchen. Nice breakfast included in the morning.

Stayed in September 2023

Room was freezing, somehow even colder in the room than outside, with no heating available. On leaving, despite multiple signs on both the door and counter stating card payment possible, we were told cash only which meant we had to go to the atm last minute, almost missing our bus.

Relatively close to town and check in was easy

Stayed in August 2023

Room was very cold, could do with a heater

Very friendly staff, good location, nice breakfast

Stayed in July 2023